Choose other country to get service
SWEEVA 6000 | ROBOT VACUUM CLEANER
: SW6000B

SWEEVA 6000

ROBOT VACUUM CLEANER

FAQ

Filters

What should I do if I cannot start the Robot Vacuum Cleaner?

# First Steps

What should I do when the TCL Home App reminds me that the Robot Vacuum Cleaner is offline?

# Connect and upgrade

How to upgrade the firmware?

# Connect and upgrade

Do I need to charge the Robot Vacuum Cleaner for 16 hours for the first use?

# First Steps

Does the Robot Vacuum Cleaner's normal use have ambient temperature requirements?

# Daily use

Does the charging dock consume electricity all the time?

# Daily Use

Do I need to shut down the Robot Vacuum Cleaner when it is not working?

# Daily Use

What is the reason for the decrease of cleaning ability or dust leakage?

# Daily Use

Why didn't the Robot Vacuum clean as scheduled?

# Daily Use

What should I do if the speaker fails to control the Robot Vacuum Cleaner?

# Connect and upgrade

What should I do if the Robot Vacuum Cleaner behaves abnormally?

# Daily use

What should I do if the roller brush does not turn?

# Daily Use

Can I use the 5GHz frequency band for Wi-Fi wireless connection?

# Connect and upgrade

How long can I use the Robot Vacuum Cleaner continuously?

# Daily Use

What do the different suction powers mean?

# Daily Use

Is the Robot Vacuum Cleaner suitable for removing liquid?

# Daily Use

What should I do if the Robot Vacuum Cleaner returns to the charging dock, but it cannot be charged?

# First Steps

What should I do if the Robot Vacuum cannot find the charging dock for a long time during the recharging process?

# Daily Use

What should I do if the robot gets stuck in a "forward collision"?

# First Steps

What are the meanings of error tones and indicators?

# Product Performance

Should I clean the Robot Vacuum sensors?

# Cleaning Tips

What does it mean a light status?

# First Steps

What Wi-Fi frequency band can be used for Wi-Fi wireless connection?

# Connect and upgrade

Video tutorials

Find all of our tutorials on our Youtube Channel

    DOWNLOAD

    NEED MORE HELP?

    We're here for you, whether you are experiencing any issues or need product assistance.

    Contact Us

    Our Support team is just a call away.

    Close