How can I perform a factory reset on my phone?
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How can I perform a factory reset on my phone?

You can follow below steps to reset your phone in boot status.

1) Go to “Settings”.

2) Touch “System”

3) Touch “Reset”.

4) Touch “Factory data reset”.

5) Touch “RESET PHONE” in the open window.

6) Touch “RESET EVERTHING”.

Warning: this action will erase all your personal information and downloaded apps.

Factory reset while your phone is in Shutdown status.

1) Power off the phone. Long press the “power” key and “volume up” key until the logo appears.

2) Press the “volume” key to select “wipe data / factory reset”, then press the “power” key to confirm factory reset;

3) Press the “volume” key to select “Yes”, then press the “power” key to confirm the deletion of all user data;

4) When the factory reset is complete, press the “volume” key to select “reboot system now”, then press the “power” key to confirm.