Country
FAQ
Filters
What to watch out for if you want to stop using the refrigerator?
# Daily use
How to use refrigerators to save energy?
# Daily use
How to move the refrigerator properly?
# Transportation and installation
How to use refrigerator in a healthier way?
# Daily use
Why does the refrigerator need to sit for a few hours before it can be powered up and running after being transported home?
# Transportation and installation
How to use refrigerator correctly?
# Daily use
How to choose the refrigerator location?
# Transportation and installation
When the refrigerator is uneven or shaking, how to adjust the bottom foot of the refrigerator correctly?
# Transportation and installation
Can you place sundries on the top of the fridge?
# Transportation and installation
Do I have to stop using the refrigerator when I go out?
# Daily use
How should do when the door body of freezer closes lax?
# Transportation and installation
Why does the refrigerator make an abnormal "click" sound when it starts and stops?
# Sound
How to deal with excessive noise in refrigerator running process?
# Sound
Why does the inside of the refrigerator make a sound like "Bang-bang, boom"？
# Sound
Why does the inside of refrigerator make the sound of flowing water?
# Sound
Why is there a slight "buzz" inside the refrigerator?
# Sound
Why is there a whirring of the wind inside the refrigerator?
# Sound
Why does the refrigerator give out abnormal "di-di" alarm sound?
# Sound
Why is there an odor inside the refrigerator?
# Smell
Ways to prevent odor inside the refrigerator?
# Smell
Why doesn't the refrigerator work?
# Cooling
Why is there an odor in the back of the refrigerator?
# Smell
How to deal with the unsatisfactory refrigeration effect of refrigerator?
# Cooling
The refrigerating room is not cooling?
# Cooling
Why is there an odor at the bottom of the refrigerator?
# Smell
The freezer is not cooling?
# Cooling
Is it normal to have frost in the refrigerating room? How to deal with it?
# Cooling
Is it normal to have frost in the freezing room? How to deal with it?
# Cooling
Why is there dew on the outside of the refrigerator?
# Cooling
Why does the refrigerator not start after being connected to the power supply?
# Operation
Is it normal for the refrigerator to compress and run continuously for a long time? How to deal with it?
# Operation
Why does the refrigerator get hot in some places during operation?
# Operation
How to adjust and set the temperature inside the refrigerator?
# Operation
How to adjust and set the temperature inside the refrigerator?
# Operation
Why is the set temperature different from the temperature shown on the display?
# Operation
What is the cause of electric leakage in refrigerator?
# Operation
Does the main power switch trip frequently during the operation of the refrigerator?
# Operation
How to use the low temperature compensation switch? What does it do?
# Operation
What is the reason for the accumulation of water inside the refrigerator? How to deal with it?
# Maintenance
What is the cause of a small amount of leakage at the bottom of the refrigerator? How to deal with it?
# Maintenance
How to deal with the deformation of door gasket?
# Maintenance
Why is there water on the door gasket?
# Maintenance
Why is there water on the door gasket?
# Maintenance
How to deal with insufficient adsorption capacity of door gasket strip?
# Maintenance
How to deal with insufficient adsorption capacity of door gasket strip?
# Maintenance
How to deal with the sudden appearance of all kinds of warning codes on the refrigerator display?
# Maintenance
How to deal with the sudden appearance of all kinds of warning codes on the refrigerator display?
# Maintenance
Why should not stop using refrigerators in winter?
# Useful knowledge
Why should not stop using refrigerators in winter?
# Useful knowledge
What effect does child lock function have?
# Useful knowledge
What effect does child lock function have?
# Useful knowledge
Refrigerator climate type division?
# Useful knowledge
Refrigerator climate type division?
# Useful knowledge
The refrigerator is recommended to be connected to a separate line?
# Useful knowledge
The refrigerator is recommended to be connected to a separate line?
# Useful knowledge
How to clean the door gasket after using for a long time?
# Maintenance
How to choose the refrigerator location?
# Transportation and installation
Why is there a slight "buzz" inside the refrigerator?
# Sound
What is the cause of a small amount of leakage at the bottom of the refrigerator? How to deal with it?
# Maintenance
Why does the inside of refrigerator make the sound of flowing water?
# Sound
How to deal with the deformation of door gasket?
# Maintenance
Why does the inside of the refrigerator make a sound like "Bang-bang, boom"？
# Sound
Why does the refrigerator make an abnormal "click" sound when it starts and stops?
# Sound
How to deal with excessive noise in refrigerator running process?
# Sound
How should do when the door body of freezer closes lax?
# Transportation and installation
Can you place sundries on the top of the fridge?
# Transportation and installation
When the refrigerator is uneven or shaking, how to adjust the bottom foot of the refrigerator correctly?
# Transportation and installation
What is the reason for the accumulation of water inside the refrigerator? How to deal with it?
# Maintenance
Why does the refrigerator need to sit for a few hours before it can be powered up and running after being transported home?
# Transportation and installation
How to move the refrigerator properly?
# Transportation and installation
What to watch out for if you want to stop using the refrigerator?
# Daily use
Do I have to stop using the refrigerator when I go out?
# Daily use
What should the daily cleaning and sterilization of the refrigerator pay attention to?
# Daily use
What should the daily cleaning and sterilization of the refrigerator pay attention to?
# Daily use
How to use refrigerators to save energy?
# Daily use
How to use refrigerator in a healthier way?
# Daily use
How to use refrigerator correctly?
# Daily use
Why is there an odor at the bottom of the refrigerator?
# Smell
Is it normal to have frost in the refrigerating room? How to deal with it?
# Cooling
The freezer is not cooling?
# Cooling
Why is there dew on the outside of the refrigerator?
# Cooling
The refrigerating room is not cooling?
# Cooling
Why does the refrigerator not start after being connected to the power supply?
# Operation
How to deal with the unsatisfactory refrigeration effect of refrigerator?
# Cooling
Is it normal for the refrigerator to compress and run continuously for a long time? How to deal with it?
# Operation
Why doesn't the refrigerator work?
# Cooling
Why does the refrigerator get hot in some places during operation?
# Operation
Is it normal to have frost in the freezing room? How to deal with it?
# Cooling
Why is there an odor in the back of the refrigerator?
# Smell
Why is the set temperature different from the temperature shown on the display?
# Operation
Ways to prevent odor inside the refrigerator?
# Smell
What is the cause of electric leakage in refrigerator?
# Operation
Why is there an odor inside the refrigerator?
# Smell
Does the main power switch trip frequently during the operation of the refrigerator?
# Operation
Why does the refrigerator give out abnormal "di-di" alarm sound?
# Sound
How to use the low temperature compensation switch? What does it do?
# Operation
Why is there a whirring of the wind inside the refrigerator?
# Sound
Download
Need more help?
We're here for you, whether you are experiencing any issues or need product assistance.
South Africa
Monday - Friday: 08:00-17:00
Saturday: 09:00-14:00
Support Language: English
Phone: 0800 172 929
Email：service.za@tcl.com
Mauritius
Monday – Friday: 8:30am-7:30pm
Saturday – Sunday: 10:00am-7:00pm
Support Language: English
Email : roshnee.damree@lewarehouse.mu
Mozambique
IS TECHNOLOGY LDA.
LOJA LG -BAIA MALL (LG) - MAPUTO
Phone:. +258 85 234 34 34/84 92 92 92 1
Email : lgbaia@istechnology.co.mz
IS TECHNOLOGY LDA.
LOJA LG - NOVARE MATOLA MALL : MATOLA
Phone: +258 84 43 67 450
Madagascar
Monday – Friday : 08:00–16:30
Saturday : 08:00–16:00
Sunday / Public holidays : Closed
Support Language: English
Email: sav@uditec.mu
Phone：+261 20 22 234 10 (Landline)； +261 34 11 153 92 (Mobile)
Namibia
Monday – Friday: 8:30am-7:30pm
Saturday – Sunday: 10am-7pm
Support Language: English
Phone: +26461244395
Email：info@pentechsupport.com
Botswana
Monday – Friday: 08:00 – 16:30
Support Language: English
Phone: (+267) 77055187
Email: admin@carmel.co.bw
