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F.A.Q

Soundbar
  • Does this soundbar work with any TV?
    Product name/model:
    TS9030; TS7010; TS7000

    Yes, as long as it has any of the port below: 1. HDMI supporting ARC (preferred) 2. Optical audio output (TOSLink) 3. Headphone output
  • How to fix the echo effect?
    Product name/model:
    All SB: TS9030; TS7010; TS7000; TS5010; TS5000

    Simply mute the TV speaker to have the soundbar as the singular source of sound.
  • What are the types of sound modes:
    Product name/model:
    All SB: TS9030/TS7010/TS7000/TS5010/TS5000

    Four sound modes - Movies, Music, TV and Boost.
  • How do I get the best Wi-Fi connection?
    Product name/model:
    TS9030 RAY-DANZ

    1. This soundbar supports both 2.4GHz and 5GHz Wi-Fi frequencies. It’s generally it is best to use the same network name (SSID) on your router so the product will select the best network automatically. In case you have different network names for the two different frequencies, try out which one provides the best performance for you. Keep in mind that 2.4GHz has better range which in most cases is more important than the higher speed 5GHz offers.
    2. If you see a lock icon, your Wi-Fi network requires a password, so make sure you have it available.
    3. Ensure your Internet is working properly. Restarting your router and modem will solve most Wi-Fi network issues.
  • During pairing, what is the status indicated by the subwoofer LED?
    Product name/model:
    All SB: TS9030; TS7010; TS7000; TS5010; TS5000

    1. Idle mode: flashes slowly.
    2. Pairing: flashes quickly.
    3. Paired: on solidly.
  • If soundbar has no power
    Product name/model:
    All SB: TS9030; TS7010; TS7000; TS5010; TS5000

    1. Please make sure the AC power cord and AC input connector are connected properly.
    2. Make sure there is power supply.
    3. Make sure the Sound Bar has turned on.
  • If soundbar has no sound
    Product name/model:
    All SB: TS9030; TS7010; TS7000; TS5010; TS5000

    1. First, make sure the audio cable is connected to the Sound Bar and your device.
    2. Make sure you have selected the correct source.
    3. Press ""+"" to increase the volume level.
    4. Make sure the Sound Bar is not muted.
  • How to make my remote control function properly again
    Product name/model:
    All SB: TS9030; TS7010; TS7000; TS5010; TS5000

    1. Make sure the distance of the remote control and the Sound Bar main unit is within operational range.
    2. Make sure the batteries are correctly inserted.
  • How to hear more clear sound
    Product name/model:
    All SB: TS9030; TS7010; TS7000; TS5010; TS5000

    1. First, make sure the cables are properly connected.
    2. Make sure you have selected the correct source.
    3. Make sure the TV is muted if you play audio from the TV.
  • How to find the Bluetooth name of this soundbar on my Bluetooth device
    Product name/model:
    All SB: TS9030; TS7010; TS7000; TS5010; TS5000

    1. First, make sure the Bluetooth function is activated on your Bluetooth device.
    2. Make sure the Sound Bar has paired with your Bluetooth device.
    3. Make sure the Sound Bar has unpaired with another device.
  • How to switch LED indicator of the subwoofer (when off)
    Product name/model:
    TS9030; TS7010; TS5010

    Try and reset the subwoofer by disconnecting the power supply and reconnecting after 2 minutes
  • How to connect to wifi and Google Home
    Product name/model:
    TS9030 RAY-DANZ
    Learn more
  • How to connect to wifi and AirPlay
    Product name/model:
    TS9030 RAY-DANZ
    Learn more
  • How to do a factory reset
    Product name/model:
    TS9030 RAY-DANZ

    The below instructions are applicable only if the installed software version is EU080, EU081 or higher.

    Factory reset can be accessed by long press of the OK key when the sound bar is in standby mode.

    The system menu will show on the display, now use the ⏮ or ⏭ keys to select “FACTORY RESET” and press OK.

    The soundbar will now ask again to press OK to confirm and then show “RESETTING” for a couple of minutes. After this, proceed with the Wi-Fi setup using Google Home App or the Apple AirPlay iOS Wi-Fi Settings menu or use the Apple Home app.
  • How do I find the Model Number and Serial Number on TCL Sound Bars
    Product name/model:
    All SB: TS9030; TS7010; TS7000; TS5010; TS5000

    On the Rear/Back Panel of the soundbar. Only for TS9030 model you can find it on the bottom of the soundbar.
  • Why are the audio and video out-of-sync when using the subwoofer
    Product name/model:
    TS9030; TS7010; TS7000

    To prevent or correct this, just follow one of the three steps offered below:
    1. Try turning off and then turning on the TV and the soundbar
    2. Try changing the Channel on the TV
    3. Try changing the source on the soundbar
  • How to adjust the TCL Sound Bar volume using the TV Remote
    Product name/model:
    All SB: TS9030; TS7010; TS7000

    If you connected the TV and soundbar through the HDMI (ARC) port but are unable to control the volume using the TV remote, just follow the step-by-step instructions offered below:

    1. Ensure that the HDMI cable is connected to the HDMI ARC port of the TV
    2. In the TV setting -> systems, ensure that CEC controls are active
    3. Under setting ensure that the TV speakers are enabled and “S/PDIF and ARC” are set to “Auto Detect”
  • Can I buy a separate Subwoofer to pair with my TS5 or TS7?
    Product name/model:
    All SB: TS9030; TS7010; TS7000; TS5010; TS5000

    Currently, you cannot add a separate or pair another subwoofer to any of our TCL soundbar models.
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