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F.A.Q

Refrigerators
  • Refrigerator does not work, the refrigeration effect is poor
    Product name/model: RT210WM2110
    Possible causes:
    1. Check the connection of power supply.
    2. Check whether the refrigerator is exposed to direct sunlight or whether there is heat source nearby.
    3. Check whether there is a free space around refrigerator for the heat dissipation.
    Remedies:
    1. Connect the power supply.
    2. Move the refrigerator to a place without direct sunlight and heat source.
    3. Ensure sufficient space between refrigerator and wall/kitchen furnitures.
  • The sides of the fridge are warm or hot
    Product name/model: for all
    Do not worry, it is normal. On the side walls, there are the built-in pipes, that work as a condenser in the refrigeration cycle. These pipes are used for the heat dissipation.
  • The surface between fridge chamber and freezer chamber is warm
    Product name/model: RT210WM2110
    Cause: The pipe of the refrigeration cycle is located in the front part of the fridge, to prevent against the water condensation on the freezer liner. The freezer liner is where the freezer door gasket contacts the liner.
  • Foods in refrigerating chamber are frozen
    Product name/model: RT210WM2110
    Possible causes:
    1. Check whether the temperature is set too low.
    2. Check whether foods containing a lot of water are too close to the rear wall.
    Remedies:
    1. Adequately increase the temperature (do this step by step, if you are not sure).
    2. Move the foods containing a lot of water to the door side of the glass shelf.
  • The door is too tight and not so easy to open
    Product name/model: RT210WM2110
    Cause:
    Reopening the door, immediately after closing, it feels resistant and difficult. The reason for being difficult is because when you open the door, hot air enters the refrigerator and this one contracts to produce the pressure difference.
    Remedy:
    It will become easy to open the door after waiting at least 20 seconds.
  • There is a sound like a water ripple in refrigerator
    Product name/model: RT210WM2110
    Cause:
    When the compressor is starting or stopping, the refrigerant will make such a sound.
  • There is a “Click” or a "Tick" sound in my refrigerator
    Product name/model: RT210WM2110
    Causes:
    1. Shrinkage and swelling of case will make such a sound; when the case is cold or the door is opened, this sound will occur phenomenon: there is a "hum" sound in the refrigerator).
    2. Running of compressor will make such sound, if the refrigerator is not leveled, this sound will be louder.
    Remedy:
    you should consider to level up the fridge to avoid the noise.
  • There is condensation or frosting at the freezing chamber door surface or food surface
    Product name/model: RT210WM2110
    Causes:
    1. Temperature or humidity around the refrigerator is high. Remedy:
    2. The door is kept opened for too long time.
    3. The foods that contain a lot of water are not sealed or tightly wrapped.
    Remedies:
    To make sure that your device uses intelligently controls to ensure that the humidity levels, light, and temperature stay at an optimal level for storing food for you and your family, you should read below advices.
    1. Take into consideration to change place of your fridge.
    2. This happens to many people by mistake, but stay vigilent and try not to exagerate this one.
    3. You can use sealed bags or if you don't use bags at all, you can lay down a few paper towels in the drawer dedicated to fruits and vegetables to ensure that they stay fresh and free of moisture.
  • There is an abnormal sound in refrigerator
    Product name/model: RT210WM2110
    Possible causes:
    1. Check whether the bottom of your refrigerator is stable.
    2. Check whether the refrigerator is too close to the wall.
    3. Check whether the refrigerator touches other objects.
    Remedies:
    1. Adjust the bottom adjusting leg to stabilize the refrigerator.
    2. Leave sufficient space around your refrigerator (please check your user manual).
    3. Remove the obstacles.
  • The freezer door almost opens (slighty/half opens) itself for the while during the closing of the refigerator door.
    Product name/model: RB305GM3110
    This one is normal. The refrigerator and freezer compartments are connected by the air duct. If you are closing the refrigerator (upper) door, the air from the refrigerator chamber is pressing the freezer (bottom) door. It causes a little movement for the freezer door, but the bottom door gasket prevents the freezer door against the opening (freezer door remains closed).
  • Is it possible to set the "OF" (or "0F") on the control panel (display panel) for the refrigerator compartment? What does it mean?
    Product name/model: RB305GM3110
    You can use "Refrigerating close function". This setting makes that the refrigerator compartment stops working (there is no cooling anymore). Attention! Please remove all the food from your refrigerator compartment before setting the "Refrigerating close function" on.
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