Please select the type of FAQ:
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
READ MOREThe first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
READ MOREYou have 3 ways to check the IMEI information:
READ MOREYou can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
READ MOREYou can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
READ MOREYou can change the “app permission” in “Settings” -> “Apps”
READ MOREGo to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
READ MOREGoogle Lens can automatically recognize and search within the content which appears in the lens. There’re 3 ways to use the Google Lens function
READ MOREApp Actions is a simple and effective way to help users quickly get what they need using artificial intelligence and machine learning. This is a prediction entirely based on the user's own usage habits.
READ MOREGo to “Settings” -> “Accessibility” -> “Accessibility Menu” ->touch the toggle to “On” position->touch
READ MOREWhen you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Slient
READ MOREIn Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
READ MOREYour screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
READ MORECheck whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain
READ MOREGoogle Assistant Button only work while phone screen is unlocked.
READ MOREAndroid has always featured navigation buttons, including a back button — but they’re now going away with Android 10 in favor of a new gesture-based navigation system.
READ MOREThere’re 4 ways to silence the ringer before answering a call
READ MOREYou can activate three way calling as follows: <br> 1) Call the first
READ MORE1) If this issue only occurs in certain places, move to a location with a strong signal and try again
READ MORE1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
READ MOREYour phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
READ MOREYou can swipe up with 3 fingers on the screen to active split mode.
READ MOREThere have been some under-the-hood changes to Wi-Fi in Android 10, which make it faster and more secure to connect to other devices
READ MOREThe Android 10 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address
READ MOREIn Android 10.0, you can pair with four bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any bluetooth speaker or other audio accessory that can handle the call. The system will remember the volume of each bluetooth device automatically.
READ MOREAndroid 10 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagr
READ MOREYou can back up your data using the following steps. 1) Go “Settings
READ MOREYou can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
READ MOREGo to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
READ MORETouch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch the
READ MOREIf you want to format SD card as portable after it has been set as internal in your device, go to “Settings” -> “Storage” -> “xxx SD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->”ERASE &
READ MOREYou may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
READ MORE1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
READ MORETo turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
READ MORETCL 10L support SIM card hot plug, you can insert or remove your SIM card while your device is power on.
READ MORE1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
READ MOREThe Three way calling / multi-conference call function requires network/SIM card support. If your SIM card isn’t activated to provide these functions by your service provider, the device will show an “Unable to make conference calls” message if you try to use them. Please contact
READ MOREWhen your device connects to a PC, the device will ask you which mode you want to use
READ MORE1) Using a non-standard charger instead of the official charger.
READ MORELocation API is a fused location provider. The fused location provider is a location API in Google play services that intelligently combines different signals to provide the location information that your app needs. It manages the underlying location technologies, such as GPS and Wi-Fi, and provides a simple API that you can use to specify the required qualify of service
READ MOREDesign
Dimensions: 158.5 X 72.4 X ~9.2mm
Weight: 177g
Side keys: Power, volume, Smart Key*1
Forest Mist Green finish: Dual-sided 3D glass, gradient green pattern and OPVD film
Ember Gray: Dual-sided 3D glass, gradient gray pattern and OPVD film
OS
TCL UI
Android™ 10
Processor
Chipset: Qualcomm® Snapdragon™ 675 mobile platform
CPU: Qualcomm® Kryo™ 460 Octa-Core (2 x Gold 2.0GHz, 6 x Silver 1.7GHz)
GPU: Adreno™ 612
Display
6.47-inch FHD+ curved AMOLED display
19.5:9 display (1080 x 2340 pixels)
FHD+ resolution
Dedicated display engine
398PPI
Brightness: 986 nits (APL=1%)
Contrast ratio: +2,000,000:1
Screen-to-body ratio: 93%*2
Quad rear camera
Resolution: 64MP + 16MP + 5MP + 2MP
Lens: 6P + 5P + 3P + 5P
Contrast detection auto focus (CDAF), laser detection auto focus (LDAF), phase-detection auto focus (PDAF)
10X hybrid digital zoom
Dual single-tone LED flash
Aperture: F1.79 + F2.4 + F2.2 + F1.8
Image sensor: GW1 + 3P9 + GC5035 + OV02K10
Sensor size: 1/1.7” + 1/3” + 1/5” + 1/2.8”,
Pixel size: 0.8μm + 1.0μm + 1.12 μm + 2.9μm
Lens field of view: 79 °+ 123° + 83° + 77°
Video capture: 4K/1080P/720P@30FPS
Slow motion video capture: 1080P/720P@120FPS, 720P@240FPS/960FPS
Features: Auto zoom, Google Lens, HDR, in-recording snapshots, Light Trace Mode, Panorama Mode, Portrait Mode, Pro Mode, photo filters, scene detection, Slow-Mo Video Mode, Stop-Motion Video Mode, Super Macro Mode, Super Night Mode, Super Wide-Angle Mode
Front camera
Resolution: 24MP
5P lens
Fixed focus
LCD flash
Aperture: F2.0
Image sensor: OV24B
Sensor size: 1/2.8""
Pixel size: 0.9µm
Lens field of view: 79.6°
Video capture: 1080P/720P@30FPS
Features: Face Beautification (photos), photo filters
Memory
6GB RAM + 128GB ROM UFS 2.1
Supports Micro SD card, up to 256GB (FAT32)
User memory: 103G
Battery & performance
Battery: 4500mAh
Quick Charge 3.0, 9V2A
OTG Reverse Charging: 5V 1.5A
Talk time: 20 hours (2G) 28 hours (3G) 18 hours (4G) typical use
Standby time: 600 hours typical use
Charging time: 100% (120 minutes) 50% (35 minutes)
Audio
Audio formats: AAC+, enhanced AAC+, AAC LC, AMR-NB, AMR-WB, FLAC, MP3, MIDI, Vorbis, PCM/WAVE
HD Voice
FM radio (by region)
Dual-mic noise cancellation
3.5mm audio jack
Supported headsets: LRGM and LRMG
Connectivity
4G data: Cat 6 (400Mbit/s downlink, 75Mbit/s uplink)
3G data: HSPA+ (42M bit/s downlink, 5.76Mbit/s uplink)
2G data: GPRS/EDGE
4G LTE Bands: EU/MEA/SEAPAC (T799H): B1/3/5/7/8/20/28/38/40/41 LATAM/US/CANADA (T799B): B1/2/3/4/5/7/8/12/13/17/25/26/28/38/40/41/66 JAPAN(T799B): B1/3/8/18/19/26 3G Bands: EU/MEA/SEAPAC (T799H): B1/2/5/8 LATAM/US/CANADA (T799B): B1/2/4/5/8 JAPAN (T799H): B1/6/8/9/19
2G Quadband: EU/MEA/SEAPAC & LATAM/US/CANADA/JAPAN (T799H & T799B): 850/900/1800/1900
Wi-Fi: 802.11 b/g/n for 2.4GHz, 802.11 a/n/ac for 5GHz, Wi-Fi Direct, Wi-Fi display, 4G Mobile Hotspot, GPS with A-GPS, VoLTE
Bluetooth 5.0, Super Bluetooth, aptX, aptX HD, LDAC, AAC, TWS
Data transfer, NFC
USB: USB Type-C, USB 2.0, USB OTG
Single SIM model: 4FF Nano SIM + Micro SD
Dual SIM model: 4FF Nano SIM + 4FF Nano SIM or Micro SD
Sensors
Accelerometer & gyro sensor, A-GPS, e-compass, GPS Galileo, IR sensor, proximity sensor, RGB light sensors
Authentication
Face Key, in-display optical fingerprint sensor
Other features
Flashlight, Google Assistant, NFC
Accessories
Protective case