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FAQ
Please select the type of FAQ：
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How can I set up my device when I turn it on for the first time?
The first time you turn on the device, you will see a welcome screen. You can start to set up your device by following the instructions.
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How can I change the language of the device?
The first time in setup wizard interface to scroll the pop-up menu to choose a language as your device language
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How can I check the IMEI number of my device?
You have 3 ways to check the IMEI information:
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How can I check the device’s model number, Android version, CPU information, RAM & Storage information, battery capacity?
You can check this information by accessing it from the main menu -> “Settings” -> “System”-> “About phone”.
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How can I take a screenshot?
You can easily share what's on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
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How can I change the permissions for my apps?
You can change the “app permission” in “Settings” -> “Apps”
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What is the Autofill function?
Go to “Settings” -> “System” -> “Languages & input” -> “Autofill service”.
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What is Google Lens?
Google Lens can automatically recognize and search within the content which appears in the lens. There’re 3 ways to use the Google Lens function
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How can I use App Actions & Slices?
App Actions is a simple and effective way to help users quickly get what they need using artificial intelligence and machine learning. This is a prediction entirely based on the user's own usage habits.
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How can I activate the accessibility menu?
Go to “Settings” -> “Accessibility” -> “Accessibility Menu” ->touch the toggle to “On” position->touch
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How can I manage app notification quick and easy?
When you touch and hold a notification on status bar, there will be two options appear “Prioritised” and “Slient
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What can I do if my app show “App paused” when I touch it?
In Android 10, there is a new menu “Digital Wellbeing & parental controls”, you can customize the time limit for using the phone so that have a healthy and balanced life. Set daily timers for most apps, when the
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What can I do if my phone screen become black item?
Your screen will become black in dark mode, which makes it easier to look at your screen or read in dim light
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What can I do if my phone screen is yellowing?
Check whether “Eye comfort mode” is active. Eye comfort mode will filter out blue light and adjust the colour temperature of your display to reduce eye strain
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What can I do if the Google Assistant Button of my device does not work while phone screen is locked?
Google Assistant Button only work while phone screen is unlocked.
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How can I active gesture navigation (hide the navigation bar)?
Android has always featured navigation buttons, including a back button — but they’re now going away with Android 10 in favor of a new gesture-based navigation system.
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How can I silence the ringtone of an incoming call?
There’re 4 ways to silence the ringer before answering a call
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How can I activate three way calling?
You can activate three way calling as follows: <br> 1) Call the first
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What should I do if I cannot receive calls or miss calls constantly?
1) If this issue only occurs in certain places, move to a location with a strong signal and try again
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How to import your contacts directly into your Google Account?
1) Install the SIM card with your contacts on it in your new phone. 2) Touch “Contacts” app.
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How can I change the default ringtone and adjust the volume for incoming calls?
Your phone uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any
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How can I use split screen?
You can swipe up with 3 fingers on the screen to active split mode.
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How does my phone connect to a Wi-Fi network?
There have been some under-the-hood changes to Wi-Fi in Android 10, which make it faster and more secure to connect to other devices
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Why can’t I connect to a specific Wi-Fi router?
The Android 10 includes security tools that limit apps’ access to device IMEI, serial number, and other identifying information. It will also give you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address
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How many bluetooth devices are supported at the same time?
In Android 10.0, you can pair with four bluetooth devices at the same time and seamlessly switch between them. If there is an incoming call, it will automatically switch to any bluetooth speaker or other audio accessory that can handle the call. The system will remember the volume of each bluetooth device automatically.
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How can I active Live Caption on my device?
Android 10 will bring native support for captions, which can show up in real-time over videos that might not have support for captions. For example, if you are scrolling through Instagr
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How can I back up my data to google drive on the device?
You can back up your data using the following steps. 1) Go “Settings
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How can I perform a factory reset on my phone?
You can use the following steps to reset your phone in the boot status. 1) Go to “Settings”. 2) Touch “System
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How can I set up my SD card?
Go to “Settings” -> “Storage” -> touch Portable storage “xxx SD card”, then you can browse the contents of SD card, such as downloads, music, pictures, etc.
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How can I transfer data from the internal storage to the SD card?
Touch “File Manager” -> touch “Internal storage” -> select which data such as downloads, files, pictures, etc. you want to move -> touch the
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How can I format SD card as portable after SD card has been set as internal memory in my device?
If you want to format SD card as portable after it has been set as internal in your device, go to “Settings” -> “Storage” -> “xxx SD card” -> touch the icon at the top right corner-> “Storage settings” -> “Format”->”ERASE &
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What can I do if my phone asks me to enter Google account data after a factory reset has been made?
You may need to enter the original Google account that was used on this phone after you execute a factory data reset, otherwise you will not be able to use the phone. This is the FRP (Factory Reset Protection) function.
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Why does my face unlock function work slowly or fail?
1) In conditions when bright sunlight is behind you, the speed of unlocking can be slow or maybe fail
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How can I turn on USB debugging?
To turn on the USB debugging, you can use the following steps. 1) Go to “Settings” -> “System”-> “About phone” -> “Build number”. 2) Touch the Build number no less than 7 times
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What should I do when I insert or remove a SIM card?
TCL 10L support SIM card hot plug, you can insert or remove your SIM card while your device is power on.
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What should I do if my device cannot charge or charges slowly?
1) Check if the device has any battery drain issues. When the device consumes battery too fast, it results in slow charging
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Why couldn’t I use three ways calling / multi-conference call function? Why does it say “Can’t conference calls” when I use the conference call function?
The Three way calling / multi-conference call function requires network/SIM card support. If your SIM card isn’t activated to provide these functions by your service provider, the device will show an “Unable to make conference calls” message if you try to use them. Please contact
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How can I connect my phone to a PC via a USB cable?
When your device connects to a PC, the device will ask you which mode you want to use
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What kinds of inappropriate phone use may potentially damage the battery?
1) Using a non-standard charger instead of the official charger.
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What is location API?
Location API is a fused location provider. The fused location provider is a location API in Google play services that intelligently combines different signals to provide the location information that your app needs. It manages the underlying location technologies, such as GPS and Wi-Fi, and provides a simple API that you can use to specify the required qualify of service
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SPECIFICATIONS
Design
Dimensions: 158.5 X 72.4 X ~9.2mm
Weight: 177g
Side keys: Power, volume, Smart Key*1
Forest Mist Green finish: Dual-sided 3D glass, gradient green pattern and OPVD film
Ember Gray: Dual-sided 3D glass, gradient gray pattern and OPVD film
OS
TCL UI
Android™ 10
Processor
Chipset: Qualcomm® Snapdragon™ 675 mobile platform
CPU: Qualcomm® Kryo™ 460 Octa-Core (2 x Gold 2.0GHz, 6 x Silver 1.7GHz)
GPU: Adreno™ 612
Display
6.47-inch FHD+ curved AMOLED display
19.5:9 display (1080 x 2340 pixels)
FHD+ resolution
Dedicated display engine
398PPI
Brightness: 986 nits (APL=1%)
Contrast ratio: +2,000,000:1
Screen-to-body ratio: 93%*2
Quad rear camera
Resolution: 64MP + 16MP + 5MP + 2MP
Lens: 6P + 5P + 3P + 5P
Contrast detection auto focus (CDAF), laser detection auto focus (LDAF), phase-detection auto focus (PDAF)
10X hybrid digital zoom
Dual single-tone LED flash
Aperture: F1.79 + F2.4 + F2.2 + F1.8
Image sensor: GW1 + 3P9 + GC5035 + OV02K10
Sensor size: 1/1.7” + 1/3” + 1/5” + 1/2.8”,
Pixel size: 0.8μm + 1.0μm + 1.12 μm + 2.9μm
Lens field of view: 79 °+ 123° + 83° + 77°
Video capture: 4K/1080P/720P@30FPS
Slow motion video capture: 1080P/720P@120FPS, 720P@240FPS/960FPS
Features: Auto zoom, Google Lens, HDR, in-recording snapshots, Light Trace Mode, Panorama Mode, Portrait Mode, Pro Mode, photo filters, scene detection, Slow-Mo Video Mode, Stop-Motion Video Mode, Super Macro Mode, Super Night Mode, Super Wide-Angle Mode
Front camera
Resolution: 24MP
5P lens
Fixed focus
LCD flash
Aperture: F2.0
Image sensor: OV24B
Sensor size: 1/2.8""
Pixel size: 0.9µm
Lens field of view: 79.6°
Video capture: 1080P/720P@30FPS
Features: Face Beautification (photos), photo filters
Memory
6GB RAM + 128GB ROM UFS 2.1
Supports Micro SD card, up to 256GB (FAT32)
User memory: 103G
Battery & performance
Battery: 4500mAh
Quick Charge 3.0, 9V2A
OTG Reverse Charging: 5V 1.5A
Talk time: 20 hours (2G) 28 hours (3G) 18 hours (4G) typical use
Standby time: 600 hours typical use
Charging time: 100% (120 minutes) 50% (35 minutes)
Audio
Audio formats: AAC+, enhanced AAC+, AAC LC, AMR-NB, AMR-WB, FLAC, MP3, MIDI, Vorbis, PCM/WAVE
HD Voice
FM radio (by region)
Dual-mic noise cancellation
3.5mm audio jack
Supported headsets: LRGM and LRMG
Connectivity
4G data: Cat 6 (400Mbit/s downlink, 75Mbit/s uplink)
3G data: HSPA+ (42M bit/s downlink, 5.76Mbit/s uplink)
2G data: GPRS/EDGE
4G LTE Bands: EU/MEA/SEAPAC (T799H): B1/3/5/7/8/20/28/38/40/41 LATAM/US/CANADA (T799B): B1/2/3/4/5/7/8/12/13/17/25/26/28/38/40/41/66 JAPAN(T799B): B1/3/8/18/19/26 3G Bands: EU/MEA/SEAPAC (T799H): B1/2/5/8 LATAM/US/CANADA (T799B): B1/2/4/5/8 JAPAN (T799H): B1/6/8/9/19
2G Quadband: EU/MEA/SEAPAC & LATAM/US/CANADA/JAPAN (T799H & T799B): 850/900/1800/1900
Wi-Fi: 802.11 b/g/n for 2.4GHz, 802.11 a/n/ac for 5GHz, Wi-Fi Direct, Wi-Fi display, 4G Mobile Hotspot, GPS with A-GPS, VoLTE
Bluetooth 5.0, Super Bluetooth, aptX, aptX HD, LDAC, AAC, TWS
Data transfer, NFC
USB: USB Type-C, USB 2.0, USB OTG
Single SIM model: 4FF Nano SIM + Micro SD
Dual SIM model: 4FF Nano SIM + 4FF Nano SIM or Micro SD
Sensors
Accelerometer & gyro sensor, A-GPS, e-compass, GPS Galileo, IR sensor, proximity sensor, RGB light sensors
Authentication
Face Key, in-display optical fingerprint sensor
Other features
Flashlight, Google Assistant, NFC
Accesorios
Protective case
