This Privacy Notice is effective as of 2023-12-22.
This Privacy Notice sets out how TCL and/or its affiliates and subsidiaries (collectively “TCL”, “we”, “us” or “our”) protect the Personal Data (defined below) we process relating to you (your “Personal Data”), what types of Personal Data we collect about you, what we do with it, how we disclose it and which rights you have in relation to the processing of Personal Data. Personal Data means any information that directly or indirectly identifies, relates to, describes, or is reasonably capable of being associated, linked or linkable with a particular individual or household.
Thank you for choosing TCL!
WHEN DOES THIS PRIVACY NOTICE APPLY?
This Privacy Notice applies when we process your Personal Data as a result of your access and use of “TCL Materials”, including:
This Privacy Notice also applies to our processing of the Personal Data of business contacts within our clients, business partners, supplier and other organizations with which TCL has or considers a business relationship. We may update this Privacy Notice to reflect changes in how we collect and use your Personal Data or changes in applicable laws on a regular basis. Any update to this Privacy Notice will be effective upon its posting on our website at https://www.tcl.com/us/en/terms-privacy. In addition, we may also notify you to inform you about the changes to this Privacy Notice as required by applicable laws.
BY VISITING OUR WEBSITES, PROVIDING YOUR INFORMATION OR USING TCL MATERIALS, YOU CONFIRM THAT YOUR HAVE READ AND UNDERSTOOD THE PRACTICES DESCRIBED IN THIS PRIVACY NOTICE.
To find out more, please click on any of the sections below.
PERSONAL DATA WE COLLECT ABOUT YOU
Your privacy is important to us so we explain here what Personal Data we collect about you. Please note that, if you do not provide certain Personal Data, TCL may not be able to accomplish some purposes outlined in this Privacy Notice and you may not be able to use or access certain TCL Materials.
We may collect and process the following Personal Data about you:
We may also collect other information about you, your device or the use of TCL Materials in the manner informed at the time of collection and/or with your consent in accordance with applicable laws.
We will not knowingly collect any Personal Data from or about children under the age of 13, or minimum age allowed in your jurisdiction, without making it clear that such information should only be provided with a parent’s or guardian’s consent, if this is required by any applicable laws. TCL will only use Personal Data relating to children as far as it is permitted by applicable laws and if required, only with a parent’s or guardian’s consent and in accordance with children’s best interests. If you believe that your child has provided us with their Personal Data without a parent’s or guardian’s consent, please contact us via the email address provided in the Contacting Us section below.
USES OF PERSONAL DATA
Your Personal Data may be collected, stored, processed or otherwise used by us in the following ways and for the following purposes:
Deliver Service you have requested
To provide you with marketing communications that you might be interested in - If you choose to receive marketing communications from us, we may use your Personal Data to keep you up to date with our latest products, services, surveys, announcements, upcoming events, sweepstakes, contests and other promotions via our newsletters, emails, or other communications. If you would like to opt out of receiving email marketing communications from us at any time, you may click the “Unsubscribe” link found at the bottom of the email and follow the instructions;
For targeted advertising - We, or with third party vendors, may use your Personal Data to provide you with tailored advertising on third party sites. These advertisements are either: (i) “contextual" (meaning they are presented due to the webpage that you are viewing); or (ii) “behavioral advertising" or “interest-based advertising" (i.e. where advertisements are shown to you based upon your interests which we have inferred from your information including demographic, geographic, interest-based data, or browsing activity). You may have the right to opt-out of the use of your Personal Data for personalized advertising – for more information see the “Your Rights" section below.
For product development, product diagnostics, and business development purposes:
Comply with our legal obligation:
If you act as a business contact of your organization to purchase or use TCL Materials on behalf of your organization, we may collect your name, shipping, billing and/or business address, email address, phone number, and use your Personal Data to the extent necessary to carry out ordinary business operations, for associated administrative purposes or for other purposes specified above in the Section “Uses of Personal Data”.
DISCLOSURE OF YOUR PERSONAL DATA TO THIRD PARTIES
We may disclose the information you provide to us, the information we collect or generate about you, or the information we collect from other sources with:
THIRD PARTY LINKS
Our website may contain links to third-party sites and our products may also contain pre-installed applications developed and operated by third parties. We are not responsible for the privacy practices or content of such other sites and applications. This Privacy Notice does not apply to them. You must carefully read the privacy policies related to services of third parties, contacting directly those parties in case of need.
In addition, the carriers of your TCL mobile devices may also collect your Personal Data for service improvement, diagnosis and other purposes. This Privacy Notice does not apply to these carriers and we are not responsible for their privacy practices either. You should contact these carriers if you would like to know the details on how your Personal Data will be collected and processed by them.
RETENTION OF PERSONAL DATA
We care about your privacy and respect your privacy choice. You have the below listed rights with regard to the Personal Data we have collected about you:
You have the right to request that we disclose certain information to you about our collection and use of your Personal Data, including the specific pieces of Personal Data we have collected about you, the source of that information, the purposes for which we collect it, and the third parties and service providers with whom we share it.
You have the right to request that we provide a copy of the Personal Data we have collected about you, in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance. We may provide this data to you through your user account with us, or via email to the email address you have provided with your request.
Subject to certain exceptions, you have the right to request that we delete any of your Personal Data. If you would like to submit a Request to Delete, you may submit such a request as described below. Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We will delete or deidentify Personal Data not subject to one of these exceptions from our records and will direct our service providers to take similar action.
Subject to certain exceptions, you have the right to request that we correct inaccurate Personal Data that we have collected about you. If you would like to submit a Request to Correct, you may submit such a request as described below. Once we receive your request and confirm your identity, we will review your request, taking into account the nature of the Personal Data and the purposes of the processing of the Personal Data to see if we can correct the data and will direct our service providers to take similar action. We may also request additional information showing that the information you want to correct is inaccurate.
Like many companies, we use services that help deliver cross context behavioral ads to you as described above. Certain laws may classify our use of some of these services as “selling” or “sharing” of your Personal Data, or as “targeted advertising.” You can always opt-out of this use of your Personal Data, as indicated below.
You can opt out on our website:
You can opt out on our TV：
You can opt out on our mobile or tablet device:
You can also generally opt-out of receiving personalized ads from third-party advertisers and ad networks who are members of the following industry opt-out program by visiting the opt-out pages on the NAI website (http://optout.networkadvertising.org) ,DAA website (http://www.aboutads.info/choices/). And AppChoices mobile app, available at https://www.youradchoices.com/appchoices, which will allow you to opt-out of interest-based ads in mobile apps served by participating members of the Digital Advertising Alliance
In addition, we honor the opt-out preference signal from the Global Privacy Control. Please note that because the Global Privacy Control is a browser-based mechanism, in some cases, your opt-out preference may apply only to the device from which you exercised that choice.
Some of the Personal Data we may collect may include data that is defined as Sensitive Personal Information under certain state laws. Our Services do not process Sensitive Personal Information for the purpose of inferring characteristics about you and we only use this information for the purpose for which it was collected and we do not offer the ability to limit the use or disclosure of such information.
We will not discriminate against you for exercising any of your data privacy rights.
To exercise your rights, the easiest way to submit a request is through our Web Form here. You may also call +1-877-300-8837 to request assistance with submitting a request.
We will endeavor to respond to your request within the required time frame. If we require more time, we will inform you of the reason and extension period in writing. Please note that additional information may be requested from you to confirm your identity. This is to ensure that your Personal Data is not disclosed to a person who does not have a right to receive it. We will only use Personal Data you provide in connection with your request to review and comply with your request.
In order to process your request to exercise your rights, we must first verify it. We do this by asking you to:
We will not require you to create an account with us, solely for the purpose of exercising your rights under the data protection laws.
You may use an authorized agent to make privacy rights requests on your behalf. We require the authorized agent to provide us with proof of their authorization to submit a request on your behalf. An authorized agent must follow the process described above to make a request, and we will additionally require the authorized agent to verify his/her own identity before processing the request.
If you would like further information on the collection, use, disclosure, transfer or processing of your Personal Data or the exercise of any of the rights listed above, please contact us
TTE Technology, Inc. (for TCL TV and service)
189 Technology Drive
Irvine, CA 92618
Contact us by sending an email at email@example.com, or by calling our toll-free number +1-877-300-8837
TCT Mobile, Inc. (for TCL mobile phone/tablet/wearable device and service)
189 Technology Drive
Irvine, CA 92618
Contact us by sending an email at firstname.lastname@example.org, or by calling our toll-free number +1-855-368-0829
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Additional Information for Certain United States Residents
This Annex explains how we collect, use, and disclose Personal Data about California residents.
Personal Data We Collect and Use About You
We may collect and process the following Personal Data about you in the preceding 12 months:
We may use the categories of Personal Data listed above for certain business or commercial purposes, as described in this list:
We use or disclose Sensitive Personal Data only for the purpose for which it was collected and we do not use it for the purpose of inferring characteristics about consumers.
Categories of Source
We may collect your Personal Data from the following source:
Categories of Third Parties
We may disclose the information you provide to us, information we collect or generate about you, or the information we collect from other sources with the categories of third party described in the “DISCLOSURE OF YOUR PERSONAL DATA TO THIRD PARTIES” section above.
Sales & Sharing of Personal Data
Consistent with applicable law, you may opt-out of the sale or the sharing of Personal Data for purposes of cross-context behavioral advertising as describe in “Right to Opt-out Sale or Sharing” Section.
Disclosure for Business Purpose
Shine the Light
California residents also have the right to ask us one time each year if we have shared Personal Data with third parties for their direct marketing purposes. To make a request, please send us an email, call, or submit a request using one of the methods listed below. Indicate in your email that you are a California resident making a “Shine the Light” inquiry.
Right to Appeal
If you make a request to exercise any of the above data access rights and we are unable to comply with your request, you may request to appeal our decision.
If after you complete the appeal process with us, you are still not satisfied with our response, you may contact your Attorney General to file a complaint. Below are the contact information for the appropriate entity where you can inquire about filing an appeal:
Office of the Attorney General
202 North 9th Street
Richmond, Virginia 23219
Phone: (804) 786-2071
Office of the Attorney General
Colorado Department of Law
Ralph L. Carr Judicial Building
1300 Broadway, 10th Floor
Denver, Colorado 80203
Office of the Attorney General
165 Capitol Avenue
Hartford, CT 06106
Phone: (860) 808-5420
Residents of the State of Nevada have the right to opt out of the sale of certain pieces of their information to other companies who will sell or license their information to others. We do not engage in this kind of “sale” of information, as defined in Nevada.