أسئلة شائعة
الفلاتر
Can I connect additional surround sound speakers using the Bluetooth feature?
# Equipment use
How often does the air conditioner need fluorine?
# Maintenance
Where should I place my Sound Bar - below or above my TV?
# Equipment use
Can I wall mount the sound bar?
# Equipment use
Is the power line design of indoor air conditioner too short?
# Installation
When the air conditioner is heating, why does the air outlet of the indoor unit smell plastic?
# Heating
Can I send the sound to another speaker wirelessly
# Equipment use
Why can't the air conditioner start immediately after it's shut down?
# Setup
When installing the air conditioner, if it is necessary to adjust the circuit and power supply, why should we ask a professional electrician to operate it?
# Installation
In heating mode, why is there no wind when it is just started?
# Heating
Wireless Music Streaming Using Chromecast
# Equipment use
What have hung up and cabinet machines without plug? Why doesn't the manufacturer provide air switch?
# Installation
When the air conditioner is cooling, the ventilation of the indoor unit is not smooth (the wind speed is fast or slow), and the wind is not too cold. What is the reason for this?
# Cooling
In winter, when users use the air conditioner, they find that there will be hot air and cold air. Why?
# Heating
In the heating process, why does the indoor unit stop air supply for a period of time and then turn on automatically after a few minutes?
# Heating
Can I connect subwoofer to my stand alone TCL Sound Bar
# Equipment use
How to use air conditioning more healthy?
# Setup
Why has the air conditioner been on for half an hour and the indoor temperature has not reached the ideal effect?
# Cooling
Does the sound bar support ATMOS or DTS:X or Object-based sound?
# Equipment use
How to use air conditioning to save energy?
# Setup
Some people think that the slight odor from the air conditioner is caused by the leakage of freon, right?
# Sound
What's the secret of air conditioning maintenance?
# Setup
During the first ten minutes when the air conditioner starts up, sometimes it makes a "split beat" sound. Is it normal?
# Sound
What audio content can I play on my TCL Sound Bar?
# Equipment use
If the indoor temperature can't be lowered, is there a fault with the air conditioner?
# Cooling
How to use air conditioner correctly?
# Setup
When the air conditioner is running, some products will occasionally produce "Hua Hua" sound, is it normal?
# Sound
What are the audio file formats that can be played from the USB port?
# Equipment use
The installation position of outdoor unit of air conditioner is higher than that of indoor unit, is it normal?
# Installation
What kind of "noise" is normal when the air conditioner works?
# Sound
Why does the whole machine have no reaction?
# Maintenance
Can I Bluetooth stream to two soundbars via a single mobile device
# Equipment use
Why is the sound of outdoor unit running high and low?
# Sound
Why doesn't the outdoor unit drip water when air conditioning heating?
# Heating
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Video Issues
What can I do if the TV screen is black but it has audio and the backlight is on?
# Video Issues
What can I do if the TV screen is black and the backlight is not on but there is audio?
# Video Issues
What can I do if the TV cannot start up successfully from the standby status?
# Power Issues
What can I do if the TV keeps restart/power on and off always?
# Power Issues
How to reset the TV to the factory default settings?
# Operating System
What can I do if there is no video after turning on the TV?
# Video Issues
What can I do if the TV has no power at all?
# Power Issues
What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?
# Video Issues
What can I do if the color of the video is abnormal?
# Video Issues
What can I do if the audio is abnormal when using the Headphone OUT port?
# Audio Issues
What can I do if the video is abnormal when using the HDMI/ARC OUT port?
# Audio Issues
What can I do if the TV has a dirty screen effect issue?
# Video Issues
What can I do if there is a bright line on the top of the TV?
# Video Issues
What can I do if the TV has a noise video issue?
# Video Issues
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
# Audio Issues
What can I do if the video is abnormal when using the HDMI IN port?
# Audio Issues
What can I do if the audio is abnormal when using ANT/CABLE RF/Coax IN port?
# Audio Issues
What can I do if the TV has an intermittent black screen issue?
# Panel/Display
What can I do if the TV has a dead pixel or dark pixel issue?
# Panel/Display
What can I do if the TV stays on the startup screen?
# Video Issues
What can I do if the video keeps flickering?
# Video Issues
What can I do if the video is fuzzy?
# Video Issues
What can I do if the TV has a snowy picture?
# Video Issues
What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?
# Video Issues
What can I do if the TV has no video from all sources?
# Panel/Display
What can I do if the TV screen is too bright/dark?
# Panel/Display
What can I do if the TV has a crack screen?
# Panel/Display
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Panel/Display
What can I do if the video and audio are not synchronized on the TV?
# Audio Issues
What can I do if the TV has a crosstalk issue?
# Audio Issues
What can I do if the video is distorted on the TV?
# Audio Issues
What can I do if there is no sound from the TV?
# Audio Issues
What can I do if the volume is very low from the soundbar?
# Audio Issues
What can I do if the TV only has sound from one side?
# Audio Issues
Does TCL TV support the Auto Volume Control function?
# Audio Issues
What format can I play the audio on the TV through the USB drive?
# Audio Issues
What can I do if the audio is abnormal when using the SPDIF Audio OUT port?
# Audio Issues
What can I do if the audio is abnormal when using the Multiple Inputs/Outputs port?
# Audio Issues
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Audio Issues
What can I do if the TV's application works slowly?
# Operating System
What can I do if the TV has no response after powering on?
# Operating System
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Audio Issues
What can I do if the audio is intermittent when playing the video?
# Audio Issues
Does TCL TV support the Dolby Vision?
# Audio Issues
How can I update the software of the TV?
# Operating System
Does the TCL TV support the HDMI 2.1?
# Network Issues
What can I do if the TV cannot connect to the 5GHz band wifi network successfully?
# Network Issues
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Network Issues
What can I do if the TV cannot load YouTube successfully?
# APPs
How to check the software version of your TV?
# Operating System
What can I do if I have an issue to login YouTube account on the TV?
# APPs
How to update the application on the TV?
# APPs
Can I stream channel from my mobile devices to the TCL TV?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
What can I do if the TV cannot detect my wifi network?
# Network Issues
What can I do if there is no wifi network detected on the TV?
# Network Issues
What can I do if the TV cannot turn on the wifi button?
# Network Issues
What can I do if the wifi network is very slow on the TV?
# Network Issues
What is the purpose of the USB port on the TV?
# Network Issues
How can I connect the CCTV/DVR/NVR system to the TV?
# Network Issues
What is the purpose of the HDMI ports on the TV?
# Network Issues
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Network Issues
What can I do if the wifi network is unstable on the TV?
# Network Issues
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Network Issues
What can I do if the TV cannot connect to a wifi network successfully?
# Network Issues
Can I download and install Skype on the TV?
# APPs
What can I do if the Date and Time changed automatically on the TV?
# Others
How can I set up the Date & Time on the TCL TV?
# Setup & Configuration
How can I configure the Audio settings on the TCL TV?
# Setup & Configuration
How can I go to the Accessibility menu on the TV?
# Setup & Configuration
Does the TV have a Digital Audio input port?
# Network Issues
Does the TV have an Optical input port?
# Network Issues
Can I connect PS4 or Switch to the TV?
# Network Issues
What can I do if the TV cannot play the AV PAL video?
# Others
What can I do if the panel screen is vibrating?
# Others
What is the difference between the smart TV and the Android TV?
# Others
How can I set up the picture preference on the TCL TV?
# Setup & Configuration
How can I change the language of the TCL TV?
# Setup & Configuration
Can I customize the home screen of the TV?
# Setup & Configuration
How can I cast/mirror the screen of the laptop to the TV?
# Network Issues
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Others
Can I clear my current channel list?
# Setup & Configuration
How can I set up the Screensaver on the TCL TV?
# Setup & Configuration
Can I install the APP that did not downloaded from Google Play?
# Setup & Configuration
How can I change the status of the LED light on the TV?
# Setup & Configuration
How to create Google account in TCL Android TV?
# Setup & Configuration
How can I set up the captions for the video?
# Setup & Configuration
What can I do if the initial setup of the TV is failed?
# Setup & Configuration
How can I check the network status and the network settings on the TCL TV?
# Setup & Configuration
How can I adjust the clicking sound of the menu on the TCL TV?
# Setup & Configuration
Can I connect the DVD Player/BluRay Player/DVR/VCR to the TCL TV?
# Setup & Configuration
How can I connect the computer/PC to the TCL TV?
# Setup & Configuration
How can I connect the Cable/Satellite box to the TCL TV?
# Setup & Configuration
What can I do if the headset/headphone does not work properly with the TCL TV?
# Setup & Configuration
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Setup & Configuration
What can I do if the TV has a horizontal line?
# Video Issues# Panel/Display
How can I set up Parental Control on the TCL TV?
# Setup & Configuration
How can I turn on the sleep timer of the TCL TV screen?
# Setup & Configuration
How can I change the settings of the virtual keyboard on the TCL TV?
# Setup & Configuration
How can I use the AV receivers with the TCL TV together?
# Setup & Configuration
How can I connect the sound bar to the TV?
# Setup & Configuration
What can I do if the TV has a light leakage?
# Panel/Display
What can I do if the TV has cross lines issue?
# Panel/Display
How can I get the Program Preview of the channels?
# Setup & Configuration
Where can I purchase the accessories?
# Accessories
What can I do if the TV remote does not work properly?
# Accessories
How to scan the channel for my TV?
# Setup & Configuration
Can I play the video from the USB drive on the TV?
# Setup & Configuration
Can I use the streaming box with the TCL TV together?
# Setup & Configuration
How can I create a video of what’s on the screen?
# Basic Settings
How can I change the permissions for my apps?
# Basic Settings
How can I upgrade my device?
# Basic Settings
What to do with my used terminals?
# Basic Settings
How can I change the language of the device?
# Basic Settings
How can I check the IMEI number of my device?
# Basic Settings
How can I manage app notifications quickly and easily?
# Basic Settings
How can I change font size on display?
# Basic Settings
How can I take a screenshot?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
What should I do if my device cannot send or receive messages?
# Message
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I transfer data from the internal storage to the SD card?
# Storage
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
What should I do if my device cannot power on?
# Troubleshooting
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
What should I do if I cannot receive calls or miss calls constantly?
# Device
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
How to remove Google account from your device?
# Security
What should I do if the in-built applications of my device do not work?
# Internet & Applications
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I set up my SD card?
# Storage
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
What should I do if my device system lags or freezes?
# Troubleshooting
How can I perform a factory reset on my device?
# Back Up & Reset
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
What can I do if my device heats up?
# Troubleshooting
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if my device auto powers off?
# Troubleshooting
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What should I do if I cannot turn on the camera app?
# Camera
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
How can I check the IMEI number of my device?
# Basic Settings
How can I upgrade my device?
# Basic Settings
What should I do if my device auto powers off?
# Troubleshooting
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if my device cannot power on?
# Troubleshooting
What can I do if my device heats up?
# Troubleshooting
How can I use a SIM card to make video calls?
# Device
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
How to remove Google account from your device?
# Security
How can I change font size on display?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I take a screenshot?
# Basic Settings
What should I do if my device system lags or freezes?
# Troubleshooting
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
How can I change the permissions for my apps?
# Basic Settings
How can I change the language of the device?
# Basic Settings
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
How can I manage app notifications quickly and easily?
# Basic Settings
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What to do with my used terminals?
# Basic Settings
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if the in-built applications of my device do not work?
# Internet & Applications
How can I set up my SD card?
# Storage
What should I do if my device cannot send or receive messages?
# Message
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I create a video of what’s on the screen?
# Basic Settings
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
How can I transfer data from the internal storage to the SD card?
# Storage
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I perform a factory reset on my device?
# Back Up & Reset
What to watch out for if you want to stop using the refrigerator?
# Daily use
How to use refrigerators to save energy?
# Daily use
How to move the refrigerator properly?
# Transportation and installation
How to use refrigerator in a healthier way?
# Daily use
Why does the refrigerator need to sit for a few hours before it can be powered up and running after being transported home?
# Transportation and installation
How to use refrigerator correctly?
# Daily use
How to choose the refrigerator location?
# Transportation and installation
When the refrigerator is uneven or shaking, how to adjust the bottom foot of the refrigerator correctly?
# Transportation and installation
Can you place sundries on the top of the fridge?
# Transportation and installation
Do I have to stop using the refrigerator when I go out?
# Daily use
How should do when the door body of freezer closes lax?
# Transportation and installation
Why does the refrigerator make an abnormal "click" sound when it starts and stops?
# Sound
How to deal with excessive noise in refrigerator running process?
# Sound
Why does the inside of the refrigerator make a sound like "Bang-bang, boom"？
# Sound
Why does the inside of refrigerator make the sound of flowing water?
# Sound
Why is there a slight "buzz" inside the refrigerator?
# Sound
Why is there a whirring of the wind inside the refrigerator?
# Sound
Why does the refrigerator give out abnormal "di-di" alarm sound?
# Sound
Why is there an odor inside the refrigerator?
# Smell
Ways to prevent odor inside the refrigerator?
# Smell
Why doesn't the refrigerator work?
# Cooling
Why is there an odor in the back of the refrigerator?
# Smell
How to deal with the unsatisfactory refrigeration effect of refrigerator?
# Cooling
The refrigerating room is not cooling?
# Cooling
Why is there an odor at the bottom of the refrigerator?
# Smell
The freezer is not cooling?
# Cooling
Is it normal to have frost in the refrigerating room? How to deal with it?
# Cooling
Is it normal to have frost in the freezing room? How to deal with it?
# Cooling
Why is there dew on the outside of the refrigerator?
# Cooling
Why does the refrigerator not start after being connected to the power supply?
# Operation
Is it normal for the refrigerator to compress and run continuously for a long time? How to deal with it?
# Operation
Why does the refrigerator get hot in some places during operation?
# Operation
How to adjust and set the temperature inside the refrigerator?
# Operation
How to adjust and set the temperature inside the refrigerator?
# Operation
Why is the set temperature different from the temperature shown on the display?
# Operation
What is the cause of electric leakage in refrigerator?
# Operation
Does the main power switch trip frequently during the operation of the refrigerator?
# Operation
How to use the low temperature compensation switch? What does it do?
# Operation
What is the reason for the accumulation of water inside the refrigerator? How to deal with it?
# Maintenance
What is the cause of a small amount of leakage at the bottom of the refrigerator? How to deal with it?
# Maintenance
How to deal with the deformation of door gasket?
# Maintenance
Why is there water on the door gasket?
# Maintenance
Why is there water on the door gasket?
# Maintenance
How to deal with insufficient adsorption capacity of door gasket strip?
# Maintenance
How to deal with insufficient adsorption capacity of door gasket strip?
# Maintenance
How to deal with the sudden appearance of all kinds of warning codes on the refrigerator display?
# Maintenance
How to deal with the sudden appearance of all kinds of warning codes on the refrigerator display?
# Maintenance
Why should not stop using refrigerators in winter?
# Useful knowledge
Why should not stop using refrigerators in winter?
# Useful knowledge
What effect does child lock function have?
# Useful knowledge
What effect does child lock function have?
# Useful knowledge
Refrigerator climate type division?
# Useful knowledge
Refrigerator climate type division?
# Useful knowledge
The refrigerator is recommended to be connected to a separate line?
# Useful knowledge
The refrigerator is recommended to be connected to a separate line?
# Useful knowledge
How to clean the door gasket after using for a long time?
# Maintenance
What can I do if the video is abnormal when using the Multiple Inputs/Outputs port?
# Audio Issues
What can I do if I cannot turn off the TV through the TV remote?
# Power Issues
What can I do if the video is abnormal when using the HDMI IN port?
# Audio Issues
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
# Audio Issues
What can I do if the video is abnormal when using the HDMI/ARC OUT port?
# Audio Issues
Why does the refrigerator not start after being connected to the power supply?
# Operation
How to use the low temperature compensation switch? What does it do?
# Operation
Does the main power switch trip frequently during the operation of the refrigerator?
# Operation
What is the cause of electric leakage in refrigerator?
# Operation
How to deal with the deformation of door gasket?
# Maintenance
Why is the set temperature different from the temperature shown on the display?
# Operation
What is the cause of a small amount of leakage at the bottom of the refrigerator? How to deal with it?
# Maintenance
Why does the refrigerator get hot in some places during operation?
# Operation
What is the reason for the accumulation of water inside the refrigerator? How to deal with it?
# Maintenance
Is it normal for the refrigerator to compress and run continuously for a long time? How to deal with it?
# Operation
How to move the refrigerator properly?
# Transportation and installation
How should do when the door body of freezer closes lax?
# Transportation and installation
How to deal with the unsatisfactory refrigeration effect of refrigerator?
# Cooling
What should the daily cleaning and sterilization of the refrigerator pay attention to?
# Daily use
Why is there a whirring of the wind inside the refrigerator?
# Sound
Why is there dew on the outside of the refrigerator?
# Cooling
How to use refrigerators to save energy?
# Daily use
When the refrigerator is uneven or shaking, how to adjust the bottom foot of the refrigerator correctly?
# Transportation and installation
Why doesn't the refrigerator work?
# Cooling
Is it normal to have frost in the freezing room? How to deal with it?
# Cooling
Why is there a slight "buzz" inside the refrigerator?
# Sound
How to use refrigerator in a healthier way?
# Daily use
Why does the inside of refrigerator make the sound of flowing water?
# Sound
Ways to prevent odor inside the refrigerator?
# Smell
How to use refrigerator correctly?
# Daily use
How to choose the refrigerator location?
# Transportation and installation
What can I do if there is no video after turning on the TV?
# Video Issues
Why is there an odor at the bottom of the refrigerator?
# Smell
Is it normal to have frost in the refrigerating room? How to deal with it?
# Cooling
What to watch out for if you want to stop using the refrigerator?
# Daily use
Why does the inside of the refrigerator make a sound like "Bang-bang, boom"？
# Sound
Why is there an odor inside the refrigerator?
# Smell
Why does the refrigerator need to sit for a few hours before it can be powered up and running after being transported home?
# Transportation and installation
How to deal with excessive noise in refrigerator running process?
# Sound
Why is there an odor in the back of the refrigerator?
# Smell
The freezer is not cooling?
# Cooling
The refrigerating room is not cooling?
# Cooling
Do I have to stop using the refrigerator when I go out?
# Daily use
Why does the refrigerator make an abnormal "click" sound when it starts and stops?
# Sound
Why does the refrigerator give out abnormal "di-di" alarm sound?
# Sound
No video upon turning on the TV
# Video Issues
Can you place sundries on the top of the fridge?
# Transportation and installation
What should the daily cleaning and sterilization of the refrigerator pay attention to?
# Daily use
The wind blowing from the air outlet has a peculiar smell
# Equipment abnormal
No air is discharged from the air outlet
# Equipment abnormal
I have to use filter from TCL or I can user filter from other brands?
# Accessories
The product has been running for a long time, and the air quality has not improved significantly
# Equipment abnormal
How do we know if air purifier is working
# Efficacy
How long can a filter work?
# Accessories
The red indicator on the panel flashes for a long time
# Equipment abnormal
What can I do if the TV has cross lines issue?
# Panel/Display
The water tank cannot be turned on after adding wate (only for Breeva A2)
# Equipment abnormal
I want to buy an air purifier for my bedroom, but have worries that it will be noisy
# Low noise level
What can I do if the TV has no power at all?
# Power Issues
How do we know when to replace Filter
# Accessories
What can I do if the TV has a horizontal line?
# Panel/Display
May we know where to buy TCL Air Purifier Filter?
# Accessories
What can I do if the TV has a light leakage?
# Panel/Display
Too much noise
# Equipment abnormal
No response after touching buttons
# Equipment abnormal
Difficult to remove dirt in the air
# Equipment abnormal
Abnormal color
# Video Issues
Color issue with Video
# Video Issues
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Video Issues
What can I do if the TV stays on the startup screen?
# Video Issues
What can I do if the video keeps flickering?
# Video Issues
Black Screen (Has Audio Has Backlight)
# Video Issues
Dirty screen effect
# Video Issues
Black Screen (Has Audio But NO Backlight)
# Video Issues
What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?
# Video Issues
What can I do if the TV screen is black and the backlight is not on but there is audio?
# Video Issues
TV Stuck in Splash Screen/Picture Frozen
# Video Issues
Flickering Picture
# Video Issues
What can I do if the color of the video is abnormal?
# Video Issues
Black Screen (NO Audio AND Backlight)
# Video Issues
Bright line on top
# Video Issues
What can I do if there is a bright line on the top of the TV?
# Video Issues
Color issue with Source
# Video Issues
What can I do if the TV screen is black but it has audio and the backlight is on?
# Video Issues
What can I do if the TV has a dirty screen effect issue?
# Video Issues
What can I do if the TV cannot start up successfully from the standby status?
# Power Issues
What can I do if the TV keeps restart/power on and off always?
# Power Issues
How to reset the TV to the factory default settings?
# Operating System
Cross Lines
# Panel/Display
Audio Delay/Lip-sync Problem
# Audio Issues
No Sound from the TV
# Audio Issues
What can I do if the audio is abnormal when using the SPDIF Audio OUT port?
# Audio Issues
Crosstalk
# Audio Issues
Horizontal Bars
# Panel/Display
What can I do if the video and audio are not synchronized on the TV?
# Audio Issues
What can I do if the TV has a crosstalk issue?
# Audio Issues
SPDIF Audio OUT
# Audio Issues
USB IN
# Audio Issues
What can I do if the audio is abnormal when using the Headphone OUT port?
# Audio Issues
HDMI/ARC OUT
# Audio Issues
Intermittent Black screen
# Panel/Display
What can I do if the video is distorted on the TV?
# Audio Issues
ONE Side NO Sound
# Audio Issues
What can I do if the TV has an intermittent black screen issue?
# Panel/Display
What can I do if the TV only has sound from one side?
# Audio Issues
ANT/CABLE RF/Coax IN
# Audio Issues
What can I do if there is no sound from the TV?
# Audio Issues
HDMI IN
# Audio Issues
Headphone OUT
# Audio Issues
AV/PC/CMPT Audio IN
# Audio Issues
Distorted
# Audio Issues
Multiple Inputs/Outputs
# Audio Issues
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
# Audio Issues
Light Leakage
# Panel/Display
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Audio Issues
Sleep timer
# Setup & Configuration
Picture Settings/Picture Size/Aspect Ratio
# Setup & Configuration
Parental Controls
# Setup & Configuration
Preset Default Input
# Setup & Configuration
4k USB content audio is not coming ?
# Others
Keyboard
# Setup & Configuration
Home Screen Customization
# Setup & Configuration
Privacy Settings
# Setup & Configuration
Language
# Setup & Configuration
Date/ Time
# Setup & Configuration
Status Light (Standby LED)
# Setup & Configuration
Themes/Screensaver
# Setup & Configuration
Date and Time automatically changed ?
# Others
Accessibility
# Setup & Configuration
Audio/Sound Settings
# Setup & Configuration
WiFi switch can't be turned on
# Network Issues
Speed Connection/Bandwidth
# Network Issues
What can I do if the wifi network is very slow on the TV?
# Network Issues
Unable to Connect to Mobile Hotspot
# Network Issues
Server Cannot Be Reached/No Internet Connection
# Network Issues
What can I do if there is no wifi network detected on the TV?
# Network Issues
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Network Issues
NO WiFi Network Detected
# Network Issues
Can't find the specific WiFi network
# Network Issues
Intermittent Wireless Connection
# Network Issues
What can I do if the TV cannot detect my wifi network?
# Network Issues
What can I do if the wifi network is unstable on the TV?
# Network Issues
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Network Issues
What Audio coding can support ?
# Audio Issues
What can I do if I have an issue to login YouTube account on the TV?
# APPs
System unresponsive
# Operating System
System response is slow
# Operating System
Software Version
# Operating System
Does TCL TV support the Auto Volume Control function?
# Audio Issues
How to check the software version of your TV?
# Operating System
What can I do if the TV has no response after powering on?
# Operating System
Does dolby vision is supporting in TCL TV ?
# Audio Issues
What Audio format I can play with USB ?
# Audio Issues
We are getting low sound from soundbar ?
# Audio Issues
How to update the application on the TV?
# APPs
Does This TV have Auto Volume Control ?
# Audio Issues
Distorted Sound is coming from The Led Tv ?
# Audio Issues
Software
# Operating System
What format can I play the audio on the TV through the USB drive?
# Audio Issues
How can I update the software of the TV?
# Operating System
What video decoding does the TV support?
# Video Issues
What can I do if the TV's application works slowly?
# Operating System
How to update app
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
Youtube Account Management/Login Errors/Exit Automatically
# APPs
Youtube Not Loading
# APPs
Others Apps
# APPs
Can't Join A WiFi Network
# Network Issues
What can I do if the TV cannot connect to a wifi network successfully?
# Network Issues
What can I do if the TV cannot turn on the wifi button?
# Network Issues
Streaming Channel from Mobile Devices (Smartphone/Tablet)
# APPs
Youtube response is very slow
# APPs
Netflix Network Bandwidth/Speed Requirements/Recommendations
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
Can I download and install Skype on the TV?
# APPs
Unable to connect to specific frequency (2.4G)
# Network Issues
Clothes Do Not Spin Dry
# Maintenance
How we will connect DVR device to led?
# Network Issues
What is the use of hdmi ?
# Network Issues
What can I do if the TV cannot connect to the 5GHz band wifi network successfully?
# Network Issues
How to Fix A Washing Machine Making Noise During the Spin Cycle?
# Maintenance
How we will install CCTV CAMERA in led ?
# Network Issues
How can I connect the CCTV/DVR/NVR system to the TV?
# Network Issues
Which hdmi version cable is supporting in tcl model ?
# Network Issues
Washer hoses Defect
# Maintenance
Unable to connect to specific frequency (5G)
# Network Issues
What is the purpose of USB PORT ?
# Network Issues
What is the purpose of the USB port on the TV?
# Network Issues
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Network Issues
To fix a washer leaking water from the fill hoses
# Maintenance
Washing Machine Fills but Does Not Agitate
# Maintenance
What is the purpose of the HDMI ports on the TV?
# Network Issues
Does the TCL TV support the HDMI 2.1?
# Network Issues
Clogged Drain Hose Problem
# Maintenance
Horizontal/Vertical/Cross Lines/Bars
# Panel/Display
Faulty Screen Mirroring
# Video Issues
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Panel/Display
Dead Pixel/Dark pixel
# Panel/Display
What can I do if the TV has a crack screen?
# Panel/Display
What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?
# Video Issues
Noisy vedio
# Video Issues
Snowy picture
# Video Issues
What can I do if the TV has a snowy picture?
# Video Issues
What can I do if the TV has a noise video issue?
# Video Issues
No picture from all sources
# Panel/Display
Crack Screen
# Panel/Display
What can I do if the video is fuzzy?
# Video Issues
Picture Too Bright/Dark
# Panel/Display
What can I do if the TV has no video from all sources?
# Panel/Display
What can I do if the TV screen is too bright/dark?
# Panel/Display
What can I do if the TV has a dead pixel or dark pixel issue?
# Panel/Display
Fuzzy video
# Video Issues
Can we install gaming device like play station in led ?
# Network Issues
Does the TV have an Optical input port?
# Network Issues
Can I connect PS4 or Switch to the TV?
# Network Issues
Led is vibrating?
# Others
Why AV PAL is coming in led ?
# Others
Does this TV set has Optical Output ?
# Network Issues
How can I cast/mirror the screen of the laptop to the TV?
# Network Issues
Difference between smart tv and android tv?
# Others
Does this TV set has Digital Audio Output ?
# Network Issues
Does the TV have a Digital Audio input port?
# Network Issues
What is the difference between the smart TV and the Android TV?
# Others
How we will cast laptop to led ?
# Network Issues
Can we install PS4, PS3 In this Led TV?
# Network Issues
AV PAL is led problem or not ?
# Others
What can I do if the volume is very low from the soundbar?
# Audio Issues
Buzzing/Clicking/Knocking/Popping Sound
# Audio Issues
Intermittent No Sound/Audio Drops Out
# Audio Issues
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Audio Issues
The installation position of outdoor unit of air conditioner is higher than that of indoor unit, is it normal?
# Installation
What's the secret of air conditioning maintenance?
# Setup
In the heating process, why does the indoor unit stop air supply for a period of time and then turn on automatically after a few minutes?
# Heating
When installing the air conditioner, if it is necessary to adjust the circuit and power supply, why should we ask a professional electrician to operate it?(CC)
# Installation
Why is the sound of outdoor unit running high and low?
# Sound
When the air conditioner is cooling, the ventilation of the indoor unit is not smooth (the wind speed is fast or slow), and the wind is not too cold. What is the reason for this?
# Cooling
How to use air conditioning to save energy?
# Setup
How to use air conditioner correctly?
# Setup
In winter, when users use the air conditioner, they find that there will be hot air and cold air. Why?
# Heating
Why has the air conditioner been on for half an hour and the indoor temperature has not reached the ideal effect?
# Cooling
How to use air conditioning more healthy?
# Setup
During the first ten minutes when the air conditioner starts up, sometimes it makes a "split beat" sound. Is it normal?
# Sound
What have hung up and cabinet machines without plug? Why doesn't the manufacturer provide air switch?
# Installation
Some people think that the slight odor from the air conditioner is caused by the leakage of freon, right?
# Sound
When the air conditioner is running, some products will occasionally produce "Hua Hua" sound, is it normal?
# Sound
Why can't the air conditioner start immediately after it's shut down?
# Setup
Is the power line design of indoor air conditioner too short？
# Installation
How often does the air conditioner need fluorine?
# Maintenance
Why does the whole machine have no reaction?
# Maintenance
If the indoor temperature can't be lowered, is there a fault with the air conditioner?
# Cooling
What kind of "noise" is normal when the air conditioner works?
# Sound
Channel Scan
# Setup & Configuration
Why doesn't the outdoor unit drip water when air conditioning heating?
# Heating
When the air conditioner is heating, why does the air outlet of the indoor unit smell plastic?
# Heating
In heating mode, why is there no wind when it is just started?
# Heating
Program Preview/Program Info/TV Guide
# Setup & Configuration
Channel edit/skip/delect
# Setup & Configuration
Other Channel/Tuning inquiry/issue
# Accessories
Accessories Purchasing
# Accessories
Remote Issues - Faulty Operation
# Accessories
AV Receivers
# Setup & Configuration
Streaming Box
# Setup & Configuration
Mobile Devices (Smartphone/Tablet)
# Setup & Configuration
Game Console (Xbox, PlayStation, Nintendo, etc)
# Setup & Configuration
Other External Device
# Setup & Configuration
Sound Bar
# Setup & Configuration
With A Network Connection
# Setup & Configuration
DVD Player/BluRay Player/DVR/VCR
# Setup & Configuration
External Antenna/Cable TV
# Setup & Configuration
USB Media Player/USB Flash/Portable External Drive
# Setup & Configuration
Headset/Headphones
# Setup & Configuration
Cable Box / Satellite TV
# Setup & Configuration
Remote Codes
# Setup & Configuration
Wireless Network/Hotspot/WiFi
# Setup & Configuration
Wired Network
# Setup & Configuration
Unable to Login
# Setup & Configuration
Changing Channels
# Setup & Configuration
Adjusting Clicking Sound
# Setup & Configuration
Closed Captions Enable/Disable
# Setup & Configuration
Faulty initial setup
# Setup & Configuration
Computer
# Setup & Configuration
Account Creation
# Setup & Configuration
Closed Captions settings (Mode, Language, Style)
# Setup & Configuration
Can I connect additional surround sound speakers using the Bluetooth feature?
# Equipment use
How often does the air conditioner need fluorine?
# Maintenance
Where should I place my Sound Bar - below or above my TV?
# Equipment use
Can I wall mount the sound bar?
# Equipment use
Is the power line design of indoor air conditioner too short?
# Installation
When the air conditioner is heating, why does the air outlet of the indoor unit smell plastic?
# Heating
Can I send the sound to another speaker wirelessly
# Equipment use
Why can't the air conditioner start immediately after it's shut down?
# Setup
When installing the air conditioner, if it is necessary to adjust the circuit and power supply, why should we ask a professional electrician to operate it?
# Installation
In heating mode, why is there no wind when it is just started?
# Heating
Wireless Music Streaming Using Chromecast
# Equipment use
What have hung up and cabinet machines without plug? Why doesn't the manufacturer provide air switch?
# Installation
When the air conditioner is cooling, the ventilation of the indoor unit is not smooth (the wind speed is fast or slow), and the wind is not too cold. What is the reason for this?
# Cooling
In winter, when users use the air conditioner, they find that there will be hot air and cold air. Why?
# Heating
In the heating process, why does the indoor unit stop air supply for a period of time and then turn on automatically after a few minutes?
# Heating
Can I connect subwoofer to my stand alone TCL Sound Bar
# Equipment use
How to use air conditioning more healthy?
# Setup
Why has the air conditioner been on for half an hour and the indoor temperature has not reached the ideal effect?
# Cooling
Does the sound bar support ATMOS or DTS:X or Object-based sound?
# Equipment use
How to use air conditioning to save energy?
# Setup
Some people think that the slight odor from the air conditioner is caused by the leakage of freon, right?
# Sound
What's the secret of air conditioning maintenance?
# Setup
During the first ten minutes when the air conditioner starts up, sometimes it makes a "split beat" sound. Is it normal?
# Sound
What audio content can I play on my TCL Sound Bar?
# Equipment use
If the indoor temperature can't be lowered, is there a fault with the air conditioner?
# Cooling
How to use air conditioner correctly?
# Setup
When the air conditioner is running, some products will occasionally produce "Hua Hua" sound, is it normal?
# Sound
What are the audio file formats that can be played from the USB port?
# Equipment use
The installation position of outdoor unit of air conditioner is higher than that of indoor unit, is it normal?
# Installation
What kind of "noise" is normal when the air conditioner works?
# Sound
Why does the whole machine have no reaction?
# Maintenance
Can I Bluetooth stream to two soundbars via a single mobile device
# Equipment use
Why is the sound of outdoor unit running high and low?
# Sound
Why doesn't the outdoor unit drip water when air conditioning heating?
# Heating
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Video Issues
What can I do if the TV screen is black but it has audio and the backlight is on?
# Video Issues
What can I do if the TV screen is black and the backlight is not on but there is audio?
# Video Issues
What can I do if the TV cannot start up successfully from the standby status?
# Power Issues
What can I do if the TV keeps restart/power on and off always?
# Power Issues
How to reset the TV to the factory default settings?
# Operating System
What can I do if there is no video after turning on the TV?
# Video Issues
What can I do if the TV has no power at all?
# Power Issues
What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?
# Video Issues
What can I do if the color of the video is abnormal?
# Video Issues
What can I do if the audio is abnormal when using the Headphone OUT port?
# Audio Issues
What can I do if the video is abnormal when using the HDMI/ARC OUT port?
# Audio Issues
What can I do if the TV has a dirty screen effect issue?
# Video Issues
What can I do if there is a bright line on the top of the TV?
# Video Issues
What can I do if the TV has a noise video issue?
# Video Issues
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
# Audio Issues
What can I do if the video is abnormal when using the HDMI IN port?
# Audio Issues
What can I do if the audio is abnormal when using ANT/CABLE RF/Coax IN port?
# Audio Issues
What can I do if the TV has an intermittent black screen issue?
# Panel/Display
What can I do if the TV has a dead pixel or dark pixel issue?
# Panel/Display
What can I do if the TV stays on the startup screen?
# Video Issues
What can I do if the video keeps flickering?
# Video Issues
What can I do if the video is fuzzy?
# Video Issues
What can I do if the TV has a snowy picture?
# Video Issues
What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?
# Video Issues
What can I do if the TV has no video from all sources?
# Panel/Display
What can I do if the TV screen is too bright/dark?
# Panel/Display
What can I do if the TV has a crack screen?
# Panel/Display
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Panel/Display
What can I do if the video and audio are not synchronized on the TV?
# Audio Issues
What can I do if the TV has a crosstalk issue?
# Audio Issues
What can I do if the video is distorted on the TV?
# Audio Issues
What can I do if there is no sound from the TV?
# Audio Issues
What can I do if the volume is very low from the soundbar?
# Audio Issues
What can I do if the TV only has sound from one side?
# Audio Issues
Does TCL TV support the Auto Volume Control function?
# Audio Issues
What format can I play the audio on the TV through the USB drive?
# Audio Issues
What can I do if the audio is abnormal when using the SPDIF Audio OUT port?
# Audio Issues
What can I do if the audio is abnormal when using the Multiple Inputs/Outputs port?
# Audio Issues
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Audio Issues
What can I do if the TV's application works slowly?
# Operating System
What can I do if the TV has no response after powering on?
# Operating System
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Audio Issues
What can I do if the audio is intermittent when playing the video?
# Audio Issues
Does TCL TV support the Dolby Vision?
# Audio Issues
How can I update the software of the TV?
# Operating System
Does the TCL TV support the HDMI 2.1?
# Network Issues
What can I do if the TV cannot connect to the 5GHz band wifi network successfully?
# Network Issues
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Network Issues
What can I do if the TV cannot load YouTube successfully?
# APPs
How to check the software version of your TV?
# Operating System
What can I do if I have an issue to login YouTube account on the TV?
# APPs
How to update the application on the TV?
# APPs
Can I stream channel from my mobile devices to the TCL TV?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
What can I do if the TV cannot detect my wifi network?
# Network Issues
What can I do if there is no wifi network detected on the TV?
# Network Issues
What can I do if the TV cannot turn on the wifi button?
# Network Issues
What can I do if the wifi network is very slow on the TV?
# Network Issues
What is the purpose of the USB port on the TV?
# Network Issues
How can I connect the CCTV/DVR/NVR system to the TV?
# Network Issues
What is the purpose of the HDMI ports on the TV?
# Network Issues
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Network Issues
What can I do if the wifi network is unstable on the TV?
# Network Issues
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Network Issues
What can I do if the TV cannot connect to a wifi network successfully?
# Network Issues
Can I download and install Skype on the TV?
# APPs
What can I do if the Date and Time changed automatically on the TV?
# Others
How can I set up the Date & Time on the TCL TV?
# Setup & Configuration
How can I configure the Audio settings on the TCL TV?
# Setup & Configuration
How can I go to the Accessibility menu on the TV?
# Setup & Configuration
Does the TV have a Digital Audio input port?
# Network Issues
Does the TV have an Optical input port?
# Network Issues
Can I connect PS4 or Switch to the TV?
# Network Issues
What can I do if the TV cannot play the AV PAL video?
# Others
What can I do if the panel screen is vibrating?
# Others
What is the difference between the smart TV and the Android TV?
# Others
How can I set up the picture preference on the TCL TV?
# Setup & Configuration
How can I change the language of the TCL TV?
# Setup & Configuration
Can I customize the home screen of the TV?
# Setup & Configuration
How can I cast/mirror the screen of the laptop to the TV?
# Network Issues
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Others
Can I clear my current channel list?
# Setup & Configuration
How can I set up the Screensaver on the TCL TV?
# Setup & Configuration
Can I install the APP that did not downloaded from Google Play?
# Setup & Configuration
How can I change the status of the LED light on the TV?
# Setup & Configuration
How to create Google account in TCL Android TV?
# Setup & Configuration
How can I set up the captions for the video?
# Setup & Configuration
What can I do if the initial setup of the TV is failed?
# Setup & Configuration
How can I check the network status and the network settings on the TCL TV?
# Setup & Configuration
How can I adjust the clicking sound of the menu on the TCL TV?
# Setup & Configuration
Can I connect the DVD Player/BluRay Player/DVR/VCR to the TCL TV?
# Setup & Configuration
How can I connect the computer/PC to the TCL TV?
# Setup & Configuration
How can I connect the Cable/Satellite box to the TCL TV?
# Setup & Configuration
What can I do if the headset/headphone does not work properly with the TCL TV?
# Setup & Configuration
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Setup & Configuration
What can I do if the TV has a horizontal line?
# Video Issues# Panel/Display
How can I set up Parental Control on the TCL TV?
# Setup & Configuration
How can I turn on the sleep timer of the TCL TV screen?
# Setup & Configuration
How can I change the settings of the virtual keyboard on the TCL TV?
# Setup & Configuration
How can I use the AV receivers with the TCL TV together?
# Setup & Configuration
How can I connect the sound bar to the TV?
# Setup & Configuration
What can I do if the TV has a light leakage?
# Panel/Display
What can I do if the TV has cross lines issue?
# Panel/Display
How can I get the Program Preview of the channels?
# Setup & Configuration
Where can I purchase the accessories?
# Accessories
What can I do if the TV remote does not work properly?
# Accessories
How to scan the channel for my TV?
# Setup & Configuration
Can I play the video from the USB drive on the TV?
# Setup & Configuration
Can I use the streaming box with the TCL TV together?
# Setup & Configuration
How can I create a video of what’s on the screen?
# Basic Settings
How can I change the permissions for my apps?
# Basic Settings
How can I upgrade my device?
# Basic Settings
What to do with my used terminals?
# Basic Settings
How can I change the language of the device?
# Basic Settings
How can I check the IMEI number of my device?
# Basic Settings
How can I manage app notifications quickly and easily?
# Basic Settings
How can I change font size on display?
# Basic Settings
How can I take a screenshot?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
What should I do if my device cannot send or receive messages?
# Message
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I transfer data from the internal storage to the SD card?
# Storage
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
What should I do if my device cannot power on?
# Troubleshooting
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
What should I do if I cannot receive calls or miss calls constantly?
# Device
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
How to remove Google account from your device?
# Security
What should I do if the in-built applications of my device do not work?
# Internet & Applications
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I set up my SD card?
# Storage
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
What should I do if my device system lags or freezes?
# Troubleshooting
How can I perform a factory reset on my device?
# Back Up & Reset
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
What can I do if my device heats up?
# Troubleshooting
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if my device auto powers off?
# Troubleshooting
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What should I do if I cannot turn on the camera app?
# Camera
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
How can I check the IMEI number of my device?
# Basic Settings
How can I upgrade my device?
# Basic Settings
What should I do if my device auto powers off?
# Troubleshooting
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if my device cannot power on?
# Troubleshooting
What can I do if my device heats up?
# Troubleshooting
How can I use a SIM card to make video calls?
# Device
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
How to remove Google account from your device?
# Security
How can I change font size on display?
# Basic Settings
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
How can I take a screenshot?
# Basic Settings
What should I do if my device system lags or freezes?
# Troubleshooting
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
How can I use the Multi-screen Share function?
# Device
How can I change the permissions for my apps?
# Basic Settings
How can I change the language of the device?
# Basic Settings
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
How can I manage app notifications quickly and easily?
# Basic Settings
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What to do with my used terminals?
# Basic Settings
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if the in-built applications of my device do not work?
# Internet & Applications
How can I set up my SD card?
# Storage
What should I do if my device cannot send or receive messages?
# Message
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I create a video of what’s on the screen?
# Basic Settings
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
How can I transfer data from the internal storage to the SD card?
# Storage
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
How can I perform a factory reset on my device?
# Back Up & Reset
What to watch out for if you want to stop using the refrigerator?
# Daily use
How to use refrigerators to save energy?
# Daily use
How to move the refrigerator properly?
# Transportation and installation
How to use refrigerator in a healthier way?
# Daily use
Why does the refrigerator need to sit for a few hours before it can be powered up and running after being transported home?
# Transportation and installation
How to use refrigerator correctly?
# Daily use
How to choose the refrigerator location?
# Transportation and installation
When the refrigerator is uneven or shaking, how to adjust the bottom foot of the refrigerator correctly?
# Transportation and installation
Can you place sundries on the top of the fridge?
# Transportation and installation
Do I have to stop using the refrigerator when I go out?
# Daily use
How should do when the door body of freezer closes lax?
# Transportation and installation
Why does the refrigerator make an abnormal "click" sound when it starts and stops?
# Sound
How to deal with excessive noise in refrigerator running process?
# Sound
Why does the inside of the refrigerator make a sound like "Bang-bang, boom"？
# Sound
Why does the inside of refrigerator make the sound of flowing water?
# Sound
Why is there a slight "buzz" inside the refrigerator?
# Sound
Why is there a whirring of the wind inside the refrigerator?
# Sound
Why does the refrigerator give out abnormal "di-di" alarm sound?
# Sound
Why is there an odor inside the refrigerator?
# Smell
Ways to prevent odor inside the refrigerator?
# Smell
Why doesn't the refrigerator work?
# Cooling
Why is there an odor in the back of the refrigerator?
# Smell
How to deal with the unsatisfactory refrigeration effect of refrigerator?
# Cooling
The refrigerating room is not cooling?
# Cooling
Why is there an odor at the bottom of the refrigerator?
# Smell
The freezer is not cooling?
# Cooling
Is it normal to have frost in the refrigerating room? How to deal with it?
# Cooling
Is it normal to have frost in the freezing room? How to deal with it?
# Cooling
Why is there dew on the outside of the refrigerator?
# Cooling
Why does the refrigerator not start after being connected to the power supply?
# Operation
Is it normal for the refrigerator to compress and run continuously for a long time? How to deal with it?
# Operation
Why does the refrigerator get hot in some places during operation?
# Operation
How to adjust and set the temperature inside the refrigerator?
# Operation
How to adjust and set the temperature inside the refrigerator?
# Operation
Why is the set temperature different from the temperature shown on the display?
# Operation
What is the cause of electric leakage in refrigerator?
# Operation
Does the main power switch trip frequently during the operation of the refrigerator?
# Operation
How to use the low temperature compensation switch? What does it do?
# Operation
What is the reason for the accumulation of water inside the refrigerator? How to deal with it?
# Maintenance
What is the cause of a small amount of leakage at the bottom of the refrigerator? How to deal with it?
# Maintenance
How to deal with the deformation of door gasket?
# Maintenance
Why is there water on the door gasket?
# Maintenance
Why is there water on the door gasket?
# Maintenance
How to deal with insufficient adsorption capacity of door gasket strip?
# Maintenance
How to deal with insufficient adsorption capacity of door gasket strip?
# Maintenance
How to deal with the sudden appearance of all kinds of warning codes on the refrigerator display?
# Maintenance
How to deal with the sudden appearance of all kinds of warning codes on the refrigerator display?
# Maintenance
Why should not stop using refrigerators in winter?
# Useful knowledge
Why should not stop using refrigerators in winter?
# Useful knowledge
What effect does child lock function have?
# Useful knowledge
What effect does child lock function have?
# Useful knowledge
Refrigerator climate type division?
# Useful knowledge
Refrigerator climate type division?
# Useful knowledge
The refrigerator is recommended to be connected to a separate line?
# Useful knowledge
The refrigerator is recommended to be connected to a separate line?
# Useful knowledge
How to clean the door gasket after using for a long time?
# Maintenance
What can I do if the video is abnormal when using the Multiple Inputs/Outputs port?
# Audio Issues
What can I do if I cannot turn off the TV through the TV remote?
# Power Issues
What can I do if the video is abnormal when using the HDMI IN port?
# Audio Issues
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
# Audio Issues
What can I do if the video is abnormal when using the HDMI/ARC OUT port?
# Audio Issues
Why does the refrigerator not start after being connected to the power supply?
# Operation
How to use the low temperature compensation switch? What does it do?
# Operation
Does the main power switch trip frequently during the operation of the refrigerator?
# Operation
What is the cause of electric leakage in refrigerator?
# Operation
How to deal with the deformation of door gasket?
# Maintenance
Why is the set temperature different from the temperature shown on the display?
# Operation
What is the cause of a small amount of leakage at the bottom of the refrigerator? How to deal with it?
# Maintenance
Why does the refrigerator get hot in some places during operation?
# Operation
What is the reason for the accumulation of water inside the refrigerator? How to deal with it?
# Maintenance
Is it normal for the refrigerator to compress and run continuously for a long time? How to deal with it?
# Operation
How to move the refrigerator properly?
# Transportation and installation
How should do when the door body of freezer closes lax?
# Transportation and installation
How to deal with the unsatisfactory refrigeration effect of refrigerator?
# Cooling
What should the daily cleaning and sterilization of the refrigerator pay attention to?
# Daily use
Why is there a whirring of the wind inside the refrigerator?
# Sound
Why is there dew on the outside of the refrigerator?
# Cooling
How to use refrigerators to save energy?
# Daily use
When the refrigerator is uneven or shaking, how to adjust the bottom foot of the refrigerator correctly?
# Transportation and installation
Why doesn't the refrigerator work?
# Cooling
Is it normal to have frost in the freezing room? How to deal with it?
# Cooling
Why is there a slight "buzz" inside the refrigerator?
# Sound
How to use refrigerator in a healthier way?
# Daily use
Why does the inside of refrigerator make the sound of flowing water?
# Sound
Ways to prevent odor inside the refrigerator?
# Smell
How to use refrigerator correctly?
# Daily use
How to choose the refrigerator location?
# Transportation and installation
What can I do if there is no video after turning on the TV?
# Video Issues
Why is there an odor at the bottom of the refrigerator?
# Smell
Is it normal to have frost in the refrigerating room? How to deal with it?
# Cooling
What to watch out for if you want to stop using the refrigerator?
# Daily use
Why does the inside of the refrigerator make a sound like "Bang-bang, boom"？
# Sound
Why is there an odor inside the refrigerator?
# Smell
Why does the refrigerator need to sit for a few hours before it can be powered up and running after being transported home?
# Transportation and installation
How to deal with excessive noise in refrigerator running process?
# Sound
Why is there an odor in the back of the refrigerator?
# Smell
The freezer is not cooling?
# Cooling
The refrigerating room is not cooling?
# Cooling
Do I have to stop using the refrigerator when I go out?
# Daily use
Why does the refrigerator make an abnormal "click" sound when it starts and stops?
# Sound
Why does the refrigerator give out abnormal "di-di" alarm sound?
# Sound
No video upon turning on the TV
# Video Issues
Can you place sundries on the top of the fridge?
# Transportation and installation
What should the daily cleaning and sterilization of the refrigerator pay attention to?
# Daily use
The wind blowing from the air outlet has a peculiar smell
# Equipment abnormal
No air is discharged from the air outlet
# Equipment abnormal
I have to use filter from TCL or I can user filter from other brands?
# Accessories
The product has been running for a long time, and the air quality has not improved significantly
# Equipment abnormal
How do we know if air purifier is working
# Efficacy
How long can a filter work?
# Accessories
The red indicator on the panel flashes for a long time
# Equipment abnormal
What can I do if the TV has cross lines issue?
# Panel/Display
The water tank cannot be turned on after adding wate (only for Breeva A2)
# Equipment abnormal
I want to buy an air purifier for my bedroom, but have worries that it will be noisy
# Low noise level
What can I do if the TV has no power at all?
# Power Issues
How do we know when to replace Filter
# Accessories
What can I do if the TV has a horizontal line?
# Panel/Display
May we know where to buy TCL Air Purifier Filter?
# Accessories
What can I do if the TV has a light leakage?
# Panel/Display
Too much noise
# Equipment abnormal
No response after touching buttons
# Equipment abnormal
Difficult to remove dirt in the air
# Equipment abnormal
Abnormal color
# Video Issues
Color issue with Video
# Video Issues
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Video Issues
What can I do if the TV stays on the startup screen?
# Video Issues
What can I do if the video keeps flickering?
# Video Issues
Black Screen (Has Audio Has Backlight)
# Video Issues
Dirty screen effect
# Video Issues
Black Screen (Has Audio But NO Backlight)
# Video Issues
What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?
# Video Issues
What can I do if the TV screen is black and the backlight is not on but there is audio?
# Video Issues
TV Stuck in Splash Screen/Picture Frozen
# Video Issues
Flickering Picture
# Video Issues
What can I do if the color of the video is abnormal?
# Video Issues
Black Screen (NO Audio AND Backlight)
# Video Issues
Bright line on top
# Video Issues
What can I do if there is a bright line on the top of the TV?
# Video Issues
Color issue with Source
# Video Issues
What can I do if the TV screen is black but it has audio and the backlight is on?
# Video Issues
What can I do if the TV has a dirty screen effect issue?
# Video Issues
What can I do if the TV cannot start up successfully from the standby status?
# Power Issues
What can I do if the TV keeps restart/power on and off always?
# Power Issues
How to reset the TV to the factory default settings?
# Operating System
Cross Lines
# Panel/Display
Audio Delay/Lip-sync Problem
# Audio Issues
No Sound from the TV
# Audio Issues
What can I do if the audio is abnormal when using the SPDIF Audio OUT port?
# Audio Issues
Crosstalk
# Audio Issues
Horizontal Bars
# Panel/Display
What can I do if the video and audio are not synchronized on the TV?
# Audio Issues
What can I do if the TV has a crosstalk issue?
# Audio Issues
SPDIF Audio OUT
# Audio Issues
USB IN
# Audio Issues
What can I do if the audio is abnormal when using the Headphone OUT port?
# Audio Issues
HDMI/ARC OUT
# Audio Issues
Intermittent Black screen
# Panel/Display
What can I do if the video is distorted on the TV?
# Audio Issues
ONE Side NO Sound
# Audio Issues
What can I do if the TV has an intermittent black screen issue?
# Panel/Display
What can I do if the TV only has sound from one side?
# Audio Issues
ANT/CABLE RF/Coax IN
# Audio Issues
What can I do if there is no sound from the TV?
# Audio Issues
HDMI IN
# Audio Issues
Headphone OUT
# Audio Issues
AV/PC/CMPT Audio IN
# Audio Issues
Distorted
# Audio Issues
Multiple Inputs/Outputs
# Audio Issues
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
# Audio Issues
Light Leakage
# Panel/Display
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Audio Issues
Sleep timer
# Setup & Configuration
Picture Settings/Picture Size/Aspect Ratio
# Setup & Configuration
Parental Controls
# Setup & Configuration
Preset Default Input
# Setup & Configuration
4k USB content audio is not coming ?
# Others
Keyboard
# Setup & Configuration
Home Screen Customization
# Setup & Configuration
Privacy Settings
# Setup & Configuration
Language
# Setup & Configuration
Date/ Time
# Setup & Configuration
Status Light (Standby LED)
# Setup & Configuration
Themes/Screensaver
# Setup & Configuration
Date and Time automatically changed ?
# Others
Accessibility
# Setup & Configuration
Audio/Sound Settings
# Setup & Configuration
WiFi switch can't be turned on
# Network Issues
Speed Connection/Bandwidth
# Network Issues
What can I do if the wifi network is very slow on the TV?
# Network Issues
Unable to Connect to Mobile Hotspot
# Network Issues
Server Cannot Be Reached/No Internet Connection
# Network Issues
What can I do if there is no wifi network detected on the TV?
# Network Issues
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Network Issues
NO WiFi Network Detected
# Network Issues
Can't find the specific WiFi network
# Network Issues
Intermittent Wireless Connection
# Network Issues
What can I do if the TV cannot detect my wifi network?
# Network Issues
What can I do if the wifi network is unstable on the TV?
# Network Issues
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Network Issues
What Audio coding can support ?
# Audio Issues
What can I do if I have an issue to login YouTube account on the TV?
# APPs
System unresponsive
# Operating System
System response is slow
# Operating System
Software Version
# Operating System
Does TCL TV support the Auto Volume Control function?
# Audio Issues
How to check the software version of your TV?
# Operating System
What can I do if the TV has no response after powering on?
# Operating System
Does dolby vision is supporting in TCL TV ?
# Audio Issues
What Audio format I can play with USB ?
# Audio Issues
We are getting low sound from soundbar ?
# Audio Issues
How to update the application on the TV?
# APPs
Does This TV have Auto Volume Control ?
# Audio Issues
Distorted Sound is coming from The Led Tv ?
# Audio Issues
Software
# Operating System
What format can I play the audio on the TV through the USB drive?
# Audio Issues
How can I update the software of the TV?
# Operating System
What video decoding does the TV support?
# Video Issues
What can I do if the TV's application works slowly?
# Operating System
How to update app
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
Youtube Account Management/Login Errors/Exit Automatically
# APPs
Youtube Not Loading
# APPs
Others Apps
# APPs
Can't Join A WiFi Network
# Network Issues
What can I do if the TV cannot connect to a wifi network successfully?
# Network Issues
What can I do if the TV cannot turn on the wifi button?
# Network Issues
Streaming Channel from Mobile Devices (Smartphone/Tablet)
# APPs
Youtube response is very slow
# APPs
Netflix Network Bandwidth/Speed Requirements/Recommendations
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
Can I download and install Skype on the TV?
# APPs
Unable to connect to specific frequency (2.4G)
# Network Issues
Clothes Do Not Spin Dry
# Maintenance
How we will connect DVR device to led?
# Network Issues
What is the use of hdmi ?
# Network Issues
What can I do if the TV cannot connect to the 5GHz band wifi network successfully?
# Network Issues
How to Fix A Washing Machine Making Noise During the Spin Cycle?
# Maintenance
How we will install CCTV CAMERA in led ?
# Network Issues
How can I connect the CCTV/DVR/NVR system to the TV?
# Network Issues
Which hdmi version cable is supporting in tcl model ?
# Network Issues
Washer hoses Defect
# Maintenance
Unable to connect to specific frequency (5G)
# Network Issues
What is the purpose of USB PORT ?
# Network Issues
What is the purpose of the USB port on the TV?
# Network Issues
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Network Issues
To fix a washer leaking water from the fill hoses
# Maintenance
Washing Machine Fills but Does Not Agitate
# Maintenance
What is the purpose of the HDMI ports on the TV?
# Network Issues
Does the TCL TV support the HDMI 2.1?
# Network Issues
Clogged Drain Hose Problem
# Maintenance
Horizontal/Vertical/Cross Lines/Bars
# Panel/Display
Faulty Screen Mirroring
# Video Issues
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Panel/Display
Dead Pixel/Dark pixel
# Panel/Display
What can I do if the TV has a crack screen?
# Panel/Display
What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?
# Video Issues
Noisy vedio
# Video Issues
Snowy picture
# Video Issues
What can I do if the TV has a snowy picture?
# Video Issues
What can I do if the TV has a noise video issue?
# Video Issues
No picture from all sources
# Panel/Display
Crack Screen
# Panel/Display
What can I do if the video is fuzzy?
# Video Issues
Picture Too Bright/Dark
# Panel/Display
What can I do if the TV has no video from all sources?
# Panel/Display
What can I do if the TV screen is too bright/dark?
# Panel/Display
What can I do if the TV has a dead pixel or dark pixel issue?
# Panel/Display
Fuzzy video
# Video Issues
Can we install gaming device like play station in led ?
# Network Issues
Does the TV have an Optical input port?
# Network Issues
Can I connect PS4 or Switch to the TV?
# Network Issues
Led is vibrating?
# Others
Why AV PAL is coming in led ?
# Others
Does this TV set has Optical Output ?
# Network Issues
How can I cast/mirror the screen of the laptop to the TV?
# Network Issues
Difference between smart tv and android tv?
# Others
Does this TV set has Digital Audio Output ?
# Network Issues
Does the TV have a Digital Audio input port?
# Network Issues
What is the difference between the smart TV and the Android TV?
# Others
How we will cast laptop to led ?
# Network Issues
Can we install PS4, PS3 In this Led TV?
# Network Issues
AV PAL is led problem or not ?
# Others
What can I do if the volume is very low from the soundbar?
# Audio Issues
Buzzing/Clicking/Knocking/Popping Sound
# Audio Issues
Intermittent No Sound/Audio Drops Out
# Audio Issues
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Audio Issues
The installation position of outdoor unit of air conditioner is higher than that of indoor unit, is it normal?
# Installation
What's the secret of air conditioning maintenance?
# Setup
In the heating process, why does the indoor unit stop air supply for a period of time and then turn on automatically after a few minutes?
# Heating
When installing the air conditioner, if it is necessary to adjust the circuit and power supply, why should we ask a professional electrician to operate it?(CC)
# Installation
Why is the sound of outdoor unit running high and low?
# Sound
When the air conditioner is cooling, the ventilation of the indoor unit is not smooth (the wind speed is fast or slow), and the wind is not too cold. What is the reason for this?
# Cooling
How to use air conditioning to save energy?
# Setup
How to use air conditioner correctly?
# Setup
In winter, when users use the air conditioner, they find that there will be hot air and cold air. Why?
# Heating
Why has the air conditioner been on for half an hour and the indoor temperature has not reached the ideal effect?
# Cooling
How to use air conditioning more healthy?
# Setup
During the first ten minutes when the air conditioner starts up, sometimes it makes a "split beat" sound. Is it normal?
# Sound
What have hung up and cabinet machines without plug? Why doesn't the manufacturer provide air switch?
# Installation
Some people think that the slight odor from the air conditioner is caused by the leakage of freon, right?
# Sound
When the air conditioner is running, some products will occasionally produce "Hua Hua" sound, is it normal?
# Sound
Why can't the air conditioner start immediately after it's shut down?
# Setup
Is the power line design of indoor air conditioner too short？
# Installation
How often does the air conditioner need fluorine?
# Maintenance
Why does the whole machine have no reaction?
# Maintenance
If the indoor temperature can't be lowered, is there a fault with the air conditioner?
# Cooling
What kind of "noise" is normal when the air conditioner works?
# Sound
Channel Scan
# Setup & Configuration
Why doesn't the outdoor unit drip water when air conditioning heating?
# Heating
When the air conditioner is heating, why does the air outlet of the indoor unit smell plastic?
# Heating
In heating mode, why is there no wind when it is just started?
# Heating
Program Preview/Program Info/TV Guide
# Setup & Configuration
Channel edit/skip/delect
# Setup & Configuration
Other Channel/Tuning inquiry/issue
# Accessories
Accessories Purchasing
# Accessories
Remote Issues - Faulty Operation
# Accessories
AV Receivers
# Setup & Configuration
Streaming Box
# Setup & Configuration
Mobile Devices (Smartphone/Tablet)
# Setup & Configuration
Game Console (Xbox, PlayStation, Nintendo, etc)
# Setup & Configuration
Other External Device
# Setup & Configuration
Sound Bar
# Setup & Configuration
With A Network Connection
# Setup & Configuration
DVD Player/BluRay Player/DVR/VCR
# Setup & Configuration
External Antenna/Cable TV
# Setup & Configuration
USB Media Player/USB Flash/Portable External Drive
# Setup & Configuration
Headset/Headphones
# Setup & Configuration
Cable Box / Satellite TV
# Setup & Configuration
Remote Codes
# Setup & Configuration
Wireless Network/Hotspot/WiFi
# Setup & Configuration
Wired Network
# Setup & Configuration
Unable to Login
# Setup & Configuration
Changing Channels
# Setup & Configuration
Adjusting Clicking Sound
# Setup & Configuration
Closed Captions Enable/Disable
# Setup & Configuration
Faulty initial setup
# Setup & Configuration
Computer
# Setup & Configuration
Account Creation
# Setup & Configuration
Closed Captions settings (Mode, Language, Style)
# Setup & Configuration
What to watch out for if you want to stop using the refrigerator?
# Daily use
How to use refrigerators to save energy?
# Daily use
How to move the refrigerator properly?
# Transportation and installation
How to use refrigerator in a healthier way?
# Daily use
Why does the refrigerator need to sit for a few hours before it can be powered up and running after being transported home?
# Transportation and installation
How to use refrigerator correctly?
# Daily use
How to choose the refrigerator location?
# Transportation and installation
When the refrigerator is uneven or shaking, how to adjust the bottom foot of the refrigerator correctly?
# Transportation and installation
Can you place sundries on the top of the fridge?
# Transportation and installation
Do I have to stop using the refrigerator when I go out?
# Daily use
How should do when the door body of freezer closes lax?
# Transportation and installation
Why does the refrigerator make an abnormal "click" sound when it starts and stops?
# Sound
How to deal with excessive noise in refrigerator running process?
# Sound
Why does the inside of the refrigerator make a sound like "Bang-bang, boom"？
# Sound
Why does the inside of refrigerator make the sound of flowing water?
# Sound
Why is there a slight "buzz" inside the refrigerator?
# Sound
Why is there a whirring of the wind inside the refrigerator?
# Sound
Why does the refrigerator give out abnormal "di-di" alarm sound?
# Sound
Why is there an odor inside the refrigerator?
# Smell
Ways to prevent odor inside the refrigerator?
# Smell
Why doesn't the refrigerator work?
# Cooling
Why is there an odor in the back of the refrigerator?
# Smell
How to deal with the unsatisfactory refrigeration effect of refrigerator?
# Cooling
The refrigerating room is not cooling?
# Cooling
Why is there an odor at the bottom of the refrigerator?
# Smell
The freezer is not cooling?
# Cooling
Is it normal to have frost in the refrigerating room? How to deal with it?
# Cooling
Is it normal to have frost in the freezing room? How to deal with it?
# Cooling
Why is there dew on the outside of the refrigerator?
# Cooling
Why does the refrigerator not start after being connected to the power supply?
# Operation
Is it normal for the refrigerator to compress and run continuously for a long time? How to deal with it?
# Operation
Why does the refrigerator get hot in some places during operation?
# Operation
How to adjust and set the temperature inside the refrigerator?
# Operation
How to adjust and set the temperature inside the refrigerator?
# Operation
Why is the set temperature different from the temperature shown on the display?
# Operation
What is the cause of electric leakage in refrigerator?
# Operation
Does the main power switch trip frequently during the operation of the refrigerator?
# Operation
How to use the low temperature compensation switch? What does it do?
# Operation
What is the reason for the accumulation of water inside the refrigerator? How to deal with it?
# Maintenance
What is the cause of a small amount of leakage at the bottom of the refrigerator? How to deal with it?
# Maintenance
How to deal with the deformation of door gasket?
# Maintenance
Why is there water on the door gasket?
# Maintenance
Why is there water on the door gasket?
# Maintenance
How to deal with insufficient adsorption capacity of door gasket strip?
# Maintenance
How to deal with insufficient adsorption capacity of door gasket strip?
# Maintenance
How to deal with the sudden appearance of all kinds of warning codes on the refrigerator display?
# Maintenance
How to deal with the sudden appearance of all kinds of warning codes on the refrigerator display?
# Maintenance
Why should not stop using refrigerators in winter?
# Useful knowledge
Why should not stop using refrigerators in winter?
# Useful knowledge
What effect does child lock function have?
# Useful knowledge
What effect does child lock function have?
# Useful knowledge
Refrigerator climate type division?
# Useful knowledge
Refrigerator climate type division?
# Useful knowledge
The refrigerator is recommended to be connected to a separate line?
# Useful knowledge
The refrigerator is recommended to be connected to a separate line?
# Useful knowledge
How to clean the door gasket after using for a long time?
# Maintenance
What can I do if the video is abnormal when using the Multiple Inputs/Outputs port?
# Audio Issues
What can I do if I cannot turn off the TV through the TV remote?
# Power Issues
What can I do if the video is abnormal when using the HDMI IN port?
# Audio Issues
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
# Audio Issues
What can I do if the video is abnormal when using the HDMI/ARC OUT port?
# Audio Issues
Why does the refrigerator not start after being connected to the power supply?
# Operation
How to use the low temperature compensation switch? What does it do?
# Operation
Does the main power switch trip frequently during the operation of the refrigerator?
# Operation
What is the cause of electric leakage in refrigerator?
# Operation
How to deal with the deformation of door gasket?
# Maintenance
Why is the set temperature different from the temperature shown on the display?
# Operation
What is the cause of a small amount of leakage at the bottom of the refrigerator? How to deal with it?
# Maintenance
Why does the refrigerator get hot in some places during operation?
# Operation
What is the reason for the accumulation of water inside the refrigerator? How to deal with it?
# Maintenance
Is it normal for the refrigerator to compress and run continuously for a long time? How to deal with it?
# Operation
How to move the refrigerator properly?
# Transportation and installation
How should do when the door body of freezer closes lax?
# Transportation and installation
How to deal with the unsatisfactory refrigeration effect of refrigerator?
# Cooling
What should the daily cleaning and sterilization of the refrigerator pay attention to?
# Daily use
Why is there a whirring of the wind inside the refrigerator?
# Sound
Why is there dew on the outside of the refrigerator?
# Cooling
How to use refrigerators to save energy?
# Daily use
When the refrigerator is uneven or shaking, how to adjust the bottom foot of the refrigerator correctly?
# Transportation and installation
Why doesn't the refrigerator work?
# Cooling
Is it normal to have frost in the freezing room? How to deal with it?
# Cooling
Why is there a slight "buzz" inside the refrigerator?
# Sound
How to use refrigerator in a healthier way?
# Daily use
Why does the inside of refrigerator make the sound of flowing water?
# Sound
Ways to prevent odor inside the refrigerator?
# Smell
How to use refrigerator correctly?
# Daily use
How to choose the refrigerator location?
# Transportation and installation
What can I do if there is no video after turning on the TV?
# Video Issues
Why is there an odor at the bottom of the refrigerator?
# Smell
Is it normal to have frost in the refrigerating room? How to deal with it?
# Cooling
What to watch out for if you want to stop using the refrigerator?
# Daily use
Why does the inside of the refrigerator make a sound like "Bang-bang, boom"？
# Sound
Why is there an odor inside the refrigerator?
# Smell
Why does the refrigerator need to sit for a few hours before it can be powered up and running after being transported home?
# Transportation and installation
How to deal with excessive noise in refrigerator running process?
# Sound
Why is there an odor in the back of the refrigerator?
# Smell
The freezer is not cooling?
# Cooling
The refrigerating room is not cooling?
# Cooling
Do I have to stop using the refrigerator when I go out?
# Daily use
Why does the refrigerator make an abnormal "click" sound when it starts and stops?
# Sound
Why does the refrigerator give out abnormal "di-di" alarm sound?
# Sound
No video upon turning on the TV
# Video Issues
Can you place sundries on the top of the fridge?
# Transportation and installation
What should the daily cleaning and sterilization of the refrigerator pay attention to?
# Daily use
The wind blowing from the air outlet has a peculiar smell
# Equipment abnormal
No air is discharged from the air outlet
# Equipment abnormal
I have to use filter from TCL or I can user filter from other brands?
# Accessories
The product has been running for a long time, and the air quality has not improved significantly
# Equipment abnormal
How do we know if air purifier is working
# Efficacy
How long can a filter work?
# Accessories
The red indicator on the panel flashes for a long time
# Equipment abnormal
What can I do if the TV has cross lines issue?
# Panel/Display
The water tank cannot be turned on after adding wate (only for Breeva A2)
# Equipment abnormal
I want to buy an air purifier for my bedroom, but have worries that it will be noisy
# Low noise level
What can I do if the TV has no power at all?
# Power Issues
How do we know when to replace Filter
# Accessories
What can I do if the TV has a horizontal line?
# Panel/Display
May we know where to buy TCL Air Purifier Filter?
# Accessories
What can I do if the TV has a light leakage?
# Panel/Display
Too much noise
# Equipment abnormal
No response after touching buttons
# Equipment abnormal
Difficult to remove dirt in the air
# Equipment abnormal
Abnormal color
# Video Issues
Color issue with Video
# Video Issues
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Video Issues
What can I do if the TV stays on the startup screen?
# Video Issues
What can I do if the video keeps flickering?
# Video Issues
Black Screen (Has Audio Has Backlight)
# Video Issues
Dirty screen effect
# Video Issues
Black Screen (Has Audio But NO Backlight)
# Video Issues
What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?
# Video Issues
What can I do if the TV screen is black and the backlight is not on but there is audio?
# Video Issues
TV Stuck in Splash Screen/Picture Frozen
# Video Issues
Flickering Picture
# Video Issues
What can I do if the color of the video is abnormal?
# Video Issues
Black Screen (NO Audio AND Backlight)
# Video Issues
Bright line on top
# Video Issues
What can I do if there is a bright line on the top of the TV?
# Video Issues
Color issue with Source
# Video Issues
What can I do if the TV screen is black but it has audio and the backlight is on?
# Video Issues
What can I do if the TV has a dirty screen effect issue?
# Video Issues
What can I do if the TV cannot start up successfully from the standby status?
# Power Issues
What can I do if the TV keeps restart/power on and off always?
# Power Issues
How to reset the TV to the factory default settings?
# Operating System
Cross Lines
# Panel/Display
Audio Delay/Lip-sync Problem
# Audio Issues
No Sound from the TV
# Audio Issues
What can I do if the audio is abnormal when using the SPDIF Audio OUT port?
# Audio Issues
Crosstalk
# Audio Issues
Horizontal Bars
# Panel/Display
What can I do if the video and audio are not synchronized on the TV?
# Audio Issues
What can I do if the TV has a crosstalk issue?
# Audio Issues
SPDIF Audio OUT
# Audio Issues
USB IN
# Audio Issues
What can I do if the audio is abnormal when using the Headphone OUT port?
# Audio Issues
HDMI/ARC OUT
# Audio Issues
Intermittent Black screen
# Panel/Display
What can I do if the video is distorted on the TV?
# Audio Issues
ONE Side NO Sound
# Audio Issues
What can I do if the TV has an intermittent black screen issue?
# Panel/Display
What can I do if the TV only has sound from one side?
# Audio Issues
ANT/CABLE RF/Coax IN
# Audio Issues
What can I do if there is no sound from the TV?
# Audio Issues
HDMI IN
# Audio Issues
Headphone OUT
# Audio Issues
AV/PC/CMPT Audio IN
# Audio Issues
Distorted
# Audio Issues
Multiple Inputs/Outputs
# Audio Issues
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
# Audio Issues
Light Leakage
# Panel/Display
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Audio Issues
Sleep timer
# Setup & Configuration
Picture Settings/Picture Size/Aspect Ratio
# Setup & Configuration
Parental Controls
# Setup & Configuration
Preset Default Input
# Setup & Configuration
4k USB content audio is not coming ?
# Others
Keyboard
# Setup & Configuration
Home Screen Customization
# Setup & Configuration
Privacy Settings
# Setup & Configuration
Language
# Setup & Configuration
Date/ Time
# Setup & Configuration
Status Light (Standby LED)
# Setup & Configuration
Themes/Screensaver
# Setup & Configuration
Date and Time automatically changed ?
# Others
Accessibility
# Setup & Configuration
Audio/Sound Settings
# Setup & Configuration
WiFi switch can't be turned on
# Network Issues
Speed Connection/Bandwidth
# Network Issues
What can I do if the wifi network is very slow on the TV?
# Network Issues
Unable to Connect to Mobile Hotspot
# Network Issues
Server Cannot Be Reached/No Internet Connection
# Network Issues
What can I do if there is no wifi network detected on the TV?
# Network Issues
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Network Issues
NO WiFi Network Detected
# Network Issues
Can't find the specific WiFi network
# Network Issues
Intermittent Wireless Connection
# Network Issues
What can I do if the TV cannot detect my wifi network?
# Network Issues
What can I do if the wifi network is unstable on the TV?
# Network Issues
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Network Issues
What Audio coding can support ?
# Audio Issues
What can I do if I have an issue to login YouTube account on the TV?
# APPs
System unresponsive
# Operating System
System response is slow
# Operating System
Software Version
# Operating System
Does TCL TV support the Auto Volume Control function?
# Audio Issues
How to check the software version of your TV?
# Operating System
What can I do if the TV has no response after powering on?
# Operating System
Does dolby vision is supporting in TCL TV ?
# Audio Issues
What Audio format I can play with USB ?
# Audio Issues
We are getting low sound from soundbar ?
# Audio Issues
How to update the application on the TV?
# APPs
Does This TV have Auto Volume Control ?
# Audio Issues
Distorted Sound is coming from The Led Tv ?
# Audio Issues
Software
# Operating System
What format can I play the audio on the TV through the USB drive?
# Audio Issues
How can I update the software of the TV?
# Operating System
What video decoding does the TV support?
# Video Issues
What can I do if the TV's application works slowly?
# Operating System
How to update app
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
Youtube Account Management/Login Errors/Exit Automatically
# APPs
Youtube Not Loading
# APPs
Others Apps
# APPs
Can't Join A WiFi Network
# Network Issues
What can I do if the TV cannot connect to a wifi network successfully?
# Network Issues
What can I do if the TV cannot turn on the wifi button?
# Network Issues
Streaming Channel from Mobile Devices (Smartphone/Tablet)
# APPs
Youtube response is very slow
# APPs
Netflix Network Bandwidth/Speed Requirements/Recommendations
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
Can I download and install Skype on the TV?
# APPs
Unable to connect to specific frequency (2.4G)
# Network Issues
Clothes Do Not Spin Dry
# Maintenance
How we will connect DVR device to led?
# Network Issues
What is the use of hdmi ?
# Network Issues
What can I do if the TV cannot connect to the 5GHz band wifi network successfully?
# Network Issues
How to Fix A Washing Machine Making Noise During the Spin Cycle?
# Maintenance
How we will install CCTV CAMERA in led ?
# Network Issues
How can I connect the CCTV/DVR/NVR system to the TV?
# Network Issues
Which hdmi version cable is supporting in tcl model ?
# Network Issues
Washer hoses Defect
# Maintenance
Unable to connect to specific frequency (5G)
# Network Issues
What is the purpose of USB PORT ?
# Network Issues
What is the purpose of the USB port on the TV?
# Network Issues
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Network Issues
To fix a washer leaking water from the fill hoses
# Maintenance
Washing Machine Fills but Does Not Agitate
# Maintenance
What is the purpose of the HDMI ports on the TV?
# Network Issues
Does the TCL TV support the HDMI 2.1?
# Network Issues
Clogged Drain Hose Problem
# Maintenance
Horizontal/Vertical/Cross Lines/Bars
# Panel/Display
Faulty Screen Mirroring
# Video Issues
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Panel/Display
Dead Pixel/Dark pixel
# Panel/Display
What can I do if the TV has a crack screen?
# Panel/Display
What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?
# Video Issues
Noisy vedio
# Video Issues
Snowy picture
# Video Issues
What can I do if the TV has a snowy picture?
# Video Issues
What can I do if the TV has a noise video issue?
# Video Issues
No picture from all sources
# Panel/Display
Crack Screen
# Panel/Display
What can I do if the video is fuzzy?
# Video Issues
Picture Too Bright/Dark
# Panel/Display
What can I do if the TV has no video from all sources?
# Panel/Display
What can I do if the TV screen is too bright/dark?
# Panel/Display
What can I do if the TV has a dead pixel or dark pixel issue?
# Panel/Display
Fuzzy video
# Video Issues
Can we install gaming device like play station in led ?
# Network Issues
Does the TV have an Optical input port?
# Network Issues
Can I connect PS4 or Switch to the TV?
# Network Issues
Led is vibrating?
# Others
Why AV PAL is coming in led ?
# Others
Does this TV set has Optical Output ?
# Network Issues
How can I cast/mirror the screen of the laptop to the TV?
# Network Issues
Difference between smart tv and android tv?
# Others
Does this TV set has Digital Audio Output ?
# Network Issues
Does the TV have a Digital Audio input port?
# Network Issues
What is the difference between the smart TV and the Android TV?
# Others
How we will cast laptop to led ?
# Network Issues
Can we install PS4, PS3 In this Led TV?
# Network Issues
AV PAL is led problem or not ?
# Others
What can I do if the volume is very low from the soundbar?
# Audio Issues
Buzzing/Clicking/Knocking/Popping Sound
# Audio Issues
Intermittent No Sound/Audio Drops Out
# Audio Issues
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Audio Issues
The installation position of outdoor unit of air conditioner is higher than that of indoor unit, is it normal?
# Installation
What's the secret of air conditioning maintenance?
# Setup
In the heating process, why does the indoor unit stop air supply for a period of time and then turn on automatically after a few minutes?
# Heating
When installing the air conditioner, if it is necessary to adjust the circuit and power supply, why should we ask a professional electrician to operate it?(CC)
# Installation
Why is the sound of outdoor unit running high and low?
# Sound
When the air conditioner is cooling, the ventilation of the indoor unit is not smooth (the wind speed is fast or slow), and the wind is not too cold. What is the reason for this?
# Cooling
How to use air conditioning to save energy?
# Setup
How to use air conditioner correctly?
# Setup
In winter, when users use the air conditioner, they find that there will be hot air and cold air. Why?
# Heating
Why has the air conditioner been on for half an hour and the indoor temperature has not reached the ideal effect?
# Cooling
How to use air conditioning more healthy?
# Setup
During the first ten minutes when the air conditioner starts up, sometimes it makes a "split beat" sound. Is it normal?
# Sound
What have hung up and cabinet machines without plug? Why doesn't the manufacturer provide air switch?
# Installation
Some people think that the slight odor from the air conditioner is caused by the leakage of freon, right?
# Sound
When the air conditioner is running, some products will occasionally produce "Hua Hua" sound, is it normal?
# Sound
Why can't the air conditioner start immediately after it's shut down?
# Setup
Is the power line design of indoor air conditioner too short？
# Installation
How often does the air conditioner need fluorine?
# Maintenance
Why does the whole machine have no reaction?
# Maintenance
If the indoor temperature can't be lowered, is there a fault with the air conditioner?
# Cooling
What kind of "noise" is normal when the air conditioner works?
# Sound
Channel Scan
# Setup & Configuration
Why doesn't the outdoor unit drip water when air conditioning heating?
# Heating
When the air conditioner is heating, why does the air outlet of the indoor unit smell plastic?
# Heating
In heating mode, why is there no wind when it is just started?
# Heating
Program Preview/Program Info/TV Guide
# Setup & Configuration
Channel edit/skip/delect
# Setup & Configuration
Other Channel/Tuning inquiry/issue
# Accessories
Accessories Purchasing
# Accessories
Remote Issues - Faulty Operation
# Accessories
AV Receivers
# Setup & Configuration
Streaming Box
# Setup & Configuration
Mobile Devices (Smartphone/Tablet)
# Setup & Configuration
Game Console (Xbox, PlayStation, Nintendo, etc)
# Setup & Configuration
Other External Device
# Setup & Configuration
Sound Bar
# Setup & Configuration
With A Network Connection
# Setup & Configuration
DVD Player/BluRay Player/DVR/VCR
# Setup & Configuration
External Antenna/Cable TV
# Setup & Configuration
USB Media Player/USB Flash/Portable External Drive
# Setup & Configuration
Headset/Headphones
# Setup & Configuration
Cable Box / Satellite TV
# Setup & Configuration
Remote Codes
# Setup & Configuration
Wireless Network/Hotspot/WiFi
# Setup & Configuration
Wired Network
# Setup & Configuration
Unable to Login
# Setup & Configuration
Changing Channels
# Setup & Configuration
Adjusting Clicking Sound
# Setup & Configuration
Closed Captions Enable/Disable
# Setup & Configuration
Faulty initial setup
# Setup & Configuration
Computer
# Setup & Configuration
Account Creation
# Setup & Configuration
Closed Captions settings (Mode, Language, Style)
# Setup & Configuration
What to watch out for if you want to stop using the refrigerator?
# Daily use
How to use refrigerators to save energy?
# Daily use
How to move the refrigerator properly?
# Transportation and installation
How to use refrigerator in a healthier way?
# Daily use
Why does the refrigerator need to sit for a few hours before it can be powered up and running after being transported home?
# Transportation and installation
How to use refrigerator correctly?
# Daily use
How to choose the refrigerator location?
# Transportation and installation
When the refrigerator is uneven or shaking, how to adjust the bottom foot of the refrigerator correctly?
# Transportation and installation
Can you place sundries on the top of the fridge?
# Transportation and installation
Do I have to stop using the refrigerator when I go out?
# Daily use
How should do when the door body of freezer closes lax?
# Transportation and installation
Why does the refrigerator make an abnormal "click" sound when it starts and stops?
# Sound
How to deal with excessive noise in refrigerator running process?
# Sound
Why does the inside of the refrigerator make a sound like "Bang-bang, boom"？
# Sound
Why does the inside of refrigerator make the sound of flowing water?
# Sound
Why is there a slight "buzz" inside the refrigerator?
# Sound
Why is there a whirring of the wind inside the refrigerator?
# Sound
Why does the refrigerator give out abnormal "di-di" alarm sound?
# Sound
Why is there an odor inside the refrigerator?
# Smell
Ways to prevent odor inside the refrigerator?
# Smell
Why doesn't the refrigerator work?
# Cooling
Why is there an odor in the back of the refrigerator?
# Smell
How to deal with the unsatisfactory refrigeration effect of refrigerator?
# Cooling
The refrigerating room is not cooling?
# Cooling
Why is there an odor at the bottom of the refrigerator?
# Smell
The freezer is not cooling?
# Cooling
Is it normal to have frost in the refrigerating room? How to deal with it?
# Cooling
Is it normal to have frost in the freezing room? How to deal with it?
# Cooling
Why is there dew on the outside of the refrigerator?
# Cooling
Why does the refrigerator not start after being connected to the power supply?
# Operation
Is it normal for the refrigerator to compress and run continuously for a long time? How to deal with it?
# Operation
Why does the refrigerator get hot in some places during operation?
# Operation
How to adjust and set the temperature inside the refrigerator?
# Operation
How to adjust and set the temperature inside the refrigerator?
# Operation
Why is the set temperature different from the temperature shown on the display?
# Operation
What is the cause of electric leakage in refrigerator?
# Operation
Does the main power switch trip frequently during the operation of the refrigerator?
# Operation
How to use the low temperature compensation switch? What does it do?
# Operation
What is the reason for the accumulation of water inside the refrigerator? How to deal with it?
# Maintenance
What is the cause of a small amount of leakage at the bottom of the refrigerator? How to deal with it?
# Maintenance
How to deal with the deformation of door gasket?
# Maintenance
Why is there water on the door gasket?
# Maintenance
Why is there water on the door gasket?
# Maintenance
How to deal with insufficient adsorption capacity of door gasket strip?
# Maintenance
How to deal with insufficient adsorption capacity of door gasket strip?
# Maintenance
How to deal with the sudden appearance of all kinds of warning codes on the refrigerator display?
# Maintenance
How to deal with the sudden appearance of all kinds of warning codes on the refrigerator display?
# Maintenance
Why should not stop using refrigerators in winter?
# Useful knowledge
Why should not stop using refrigerators in winter?
# Useful knowledge
What effect does child lock function have?
# Useful knowledge
What effect does child lock function have?
# Useful knowledge
Refrigerator climate type division?
# Useful knowledge
Refrigerator climate type division?
# Useful knowledge
The refrigerator is recommended to be connected to a separate line?
# Useful knowledge
The refrigerator is recommended to be connected to a separate line?
# Useful knowledge
How to clean the door gasket after using for a long time?
# Maintenance
What can I do if the video is abnormal when using the Multiple Inputs/Outputs port?
# Audio Issues
What can I do if I cannot turn off the TV through the TV remote?
# Power Issues
What can I do if the video is abnormal when using the HDMI IN port?
# Audio Issues
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
# Audio Issues
What can I do if the video is abnormal when using the HDMI/ARC OUT port?
# Audio Issues
Why does the refrigerator not start after being connected to the power supply?
# Operation
How to use the low temperature compensation switch? What does it do?
# Operation
Does the main power switch trip frequently during the operation of the refrigerator?
# Operation
What is the cause of electric leakage in refrigerator?
# Operation
How to deal with the deformation of door gasket?
# Maintenance
Why is the set temperature different from the temperature shown on the display?
# Operation
What is the cause of a small amount of leakage at the bottom of the refrigerator? How to deal with it?
# Maintenance
Why does the refrigerator get hot in some places during operation?
# Operation
What is the reason for the accumulation of water inside the refrigerator? How to deal with it?
# Maintenance
Is it normal for the refrigerator to compress and run continuously for a long time? How to deal with it?
# Operation
How to move the refrigerator properly?
# Transportation and installation
How should do when the door body of freezer closes lax?
# Transportation and installation
How to deal with the unsatisfactory refrigeration effect of refrigerator?
# Cooling
What should the daily cleaning and sterilization of the refrigerator pay attention to?
# Daily use
Why is there a whirring of the wind inside the refrigerator?
# Sound
Why is there dew on the outside of the refrigerator?
# Cooling
How to use refrigerators to save energy?
# Daily use
When the refrigerator is uneven or shaking, how to adjust the bottom foot of the refrigerator correctly?
# Transportation and installation
Why doesn't the refrigerator work?
# Cooling
Is it normal to have frost in the freezing room? How to deal with it?
# Cooling
Why is there a slight "buzz" inside the refrigerator?
# Sound
How to use refrigerator in a healthier way?
# Daily use
Why does the inside of refrigerator make the sound of flowing water?
# Sound
Ways to prevent odor inside the refrigerator?
# Smell
How to use refrigerator correctly?
# Daily use
How to choose the refrigerator location?
# Transportation and installation
What can I do if there is no video after turning on the TV?
# Video Issues
Why is there an odor at the bottom of the refrigerator?
# Smell
Is it normal to have frost in the refrigerating room? How to deal with it?
# Cooling
What to watch out for if you want to stop using the refrigerator?
# Daily use
Why does the inside of the refrigerator make a sound like "Bang-bang, boom"？
# Sound
Why is there an odor inside the refrigerator?
# Smell
Why does the refrigerator need to sit for a few hours before it can be powered up and running after being transported home?
# Transportation and installation
How to deal with excessive noise in refrigerator running process?
# Sound
Why is there an odor in the back of the refrigerator?
# Smell
The freezer is not cooling?
# Cooling
The refrigerating room is not cooling?
# Cooling
Do I have to stop using the refrigerator when I go out?
# Daily use
Why does the refrigerator make an abnormal "click" sound when it starts and stops?
# Sound
Why does the refrigerator give out abnormal "di-di" alarm sound?
# Sound
No video upon turning on the TV
# Video Issues
Can you place sundries on the top of the fridge?
# Transportation and installation
What should the daily cleaning and sterilization of the refrigerator pay attention to?
# Daily use
The wind blowing from the air outlet has a peculiar smell
# Equipment abnormal
No air is discharged from the air outlet
# Equipment abnormal
I have to use filter from TCL or I can user filter from other brands?
# Accessories
The product has been running for a long time, and the air quality has not improved significantly
# Equipment abnormal
How do we know if air purifier is working
# Efficacy
How long can a filter work?
# Accessories
The red indicator on the panel flashes for a long time
# Equipment abnormal
What can I do if the TV has cross lines issue?
# Panel/Display
The water tank cannot be turned on after adding wate (only for Breeva A2)
# Equipment abnormal
I want to buy an air purifier for my bedroom, but have worries that it will be noisy
# Low noise level
What can I do if the TV has no power at all?
# Power Issues
How do we know when to replace Filter
# Accessories
What can I do if the TV has a horizontal line?
# Panel/Display
May we know where to buy TCL Air Purifier Filter?
# Accessories
What can I do if the TV has a light leakage?
# Panel/Display
Too much noise
# Equipment abnormal
No response after touching buttons
# Equipment abnormal
Difficult to remove dirt in the air
# Equipment abnormal
Abnormal color
# Video Issues
Color issue with Video
# Video Issues
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Video Issues
What can I do if the TV stays on the startup screen?
# Video Issues
What can I do if the video keeps flickering?
# Video Issues
Black Screen (Has Audio Has Backlight)
# Video Issues
Dirty screen effect
# Video Issues
Black Screen (Has Audio But NO Backlight)
# Video Issues
What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?
# Video Issues
What can I do if the TV screen is black and the backlight is not on but there is audio?
# Video Issues
TV Stuck in Splash Screen/Picture Frozen
# Video Issues
Flickering Picture
# Video Issues
What can I do if the color of the video is abnormal?
# Video Issues
Black Screen (NO Audio AND Backlight)
# Video Issues
Bright line on top
# Video Issues
What can I do if there is a bright line on the top of the TV?
# Video Issues
Color issue with Source
# Video Issues
What can I do if the TV screen is black but it has audio and the backlight is on?
# Video Issues
What can I do if the TV has a dirty screen effect issue?
# Video Issues
What can I do if the TV cannot start up successfully from the standby status?
# Power Issues
What can I do if the TV keeps restart/power on and off always?
# Power Issues
How to reset the TV to the factory default settings?
# Operating System
Cross Lines
# Panel/Display
Audio Delay/Lip-sync Problem
# Audio Issues
No Sound from the TV
# Audio Issues
What can I do if the audio is abnormal when using the SPDIF Audio OUT port?
# Audio Issues
Crosstalk
# Audio Issues
Horizontal Bars
# Panel/Display
What can I do if the video and audio are not synchronized on the TV?
# Audio Issues
What can I do if the TV has a crosstalk issue?
# Audio Issues
SPDIF Audio OUT
# Audio Issues
USB IN
# Audio Issues
What can I do if the audio is abnormal when using the Headphone OUT port?
# Audio Issues
HDMI/ARC OUT
# Audio Issues
Intermittent Black screen
# Panel/Display
What can I do if the video is distorted on the TV?
# Audio Issues
ONE Side NO Sound
# Audio Issues
What can I do if the TV has an intermittent black screen issue?
# Panel/Display
What can I do if the TV only has sound from one side?
# Audio Issues
ANT/CABLE RF/Coax IN
# Audio Issues
What can I do if there is no sound from the TV?
# Audio Issues
HDMI IN
# Audio Issues
Headphone OUT
# Audio Issues
AV/PC/CMPT Audio IN
# Audio Issues
Distorted
# Audio Issues
Multiple Inputs/Outputs
# Audio Issues
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
# Audio Issues
Light Leakage
# Panel/Display
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Audio Issues
Sleep timer
# Setup & Configuration
Picture Settings/Picture Size/Aspect Ratio
# Setup & Configuration
Parental Controls
# Setup & Configuration
Preset Default Input
# Setup & Configuration
4k USB content audio is not coming ?
# Others
Keyboard
# Setup & Configuration
Home Screen Customization
# Setup & Configuration
Privacy Settings
# Setup & Configuration
Language
# Setup & Configuration
Date/ Time
# Setup & Configuration
Status Light (Standby LED)
# Setup & Configuration
Themes/Screensaver
# Setup & Configuration
Date and Time automatically changed ?
# Others
Accessibility
# Setup & Configuration
Audio/Sound Settings
# Setup & Configuration
WiFi switch can't be turned on
# Network Issues
Speed Connection/Bandwidth
# Network Issues
What can I do if the wifi network is very slow on the TV?
# Network Issues
Unable to Connect to Mobile Hotspot
# Network Issues
Server Cannot Be Reached/No Internet Connection
# Network Issues
What can I do if there is no wifi network detected on the TV?
# Network Issues
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Network Issues
NO WiFi Network Detected
# Network Issues
Can't find the specific WiFi network
# Network Issues
Intermittent Wireless Connection
# Network Issues
What can I do if the TV cannot detect my wifi network?
# Network Issues
What can I do if the wifi network is unstable on the TV?
# Network Issues
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Network Issues
What Audio coding can support ?
# Audio Issues
What can I do if I have an issue to login YouTube account on the TV?
# APPs
System unresponsive
# Operating System
System response is slow
# Operating System
Software Version
# Operating System
Does TCL TV support the Auto Volume Control function?
# Audio Issues
How to check the software version of your TV?
# Operating System
What can I do if the TV has no response after powering on?
# Operating System
Does dolby vision is supporting in TCL TV ?
# Audio Issues
What Audio format I can play with USB ?
# Audio Issues
We are getting low sound from soundbar ?
# Audio Issues
How to update the application on the TV?
# APPs
Does This TV have Auto Volume Control ?
# Audio Issues
Distorted Sound is coming from The Led Tv ?
# Audio Issues
Software
# Operating System
What format can I play the audio on the TV through the USB drive?
# Audio Issues
How can I update the software of the TV?
# Operating System
What video decoding does the TV support?
# Video Issues
What can I do if the TV's application works slowly?
# Operating System
How to update app
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
Youtube Account Management/Login Errors/Exit Automatically
# APPs
Youtube Not Loading
# APPs
Others Apps
# APPs
Can't Join A WiFi Network
# Network Issues
What can I do if the TV cannot connect to a wifi network successfully?
# Network Issues
What can I do if the TV cannot turn on the wifi button?
# Network Issues
Streaming Channel from Mobile Devices (Smartphone/Tablet)
# APPs
Youtube response is very slow
# APPs
Netflix Network Bandwidth/Speed Requirements/Recommendations
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
Can I download and install Skype on the TV?
# APPs
Unable to connect to specific frequency (2.4G)
# Network Issues
Clothes Do Not Spin Dry
# Maintenance
How we will connect DVR device to led?
# Network Issues
What is the use of hdmi ?
# Network Issues
What can I do if the TV cannot connect to the 5GHz band wifi network successfully?
# Network Issues
How to Fix A Washing Machine Making Noise During the Spin Cycle?
# Maintenance
How we will install CCTV CAMERA in led ?
# Network Issues
How can I connect the CCTV/DVR/NVR system to the TV?
# Network Issues
Which hdmi version cable is supporting in tcl model ?
# Network Issues
Washer hoses Defect
# Maintenance
Unable to connect to specific frequency (5G)
# Network Issues
What is the purpose of USB PORT ?
# Network Issues
What is the purpose of the USB port on the TV?
# Network Issues
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Network Issues
To fix a washer leaking water from the fill hoses
# Maintenance
Washing Machine Fills but Does Not Agitate
# Maintenance
What is the purpose of the HDMI ports on the TV?
# Network Issues
Does the TCL TV support the HDMI 2.1?
# Network Issues
Clogged Drain Hose Problem
# Maintenance
Horizontal/Vertical/Cross Lines/Bars
# Panel/Display
Faulty Screen Mirroring
# Video Issues
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Panel/Display
Dead Pixel/Dark pixel
# Panel/Display
What can I do if the TV has a crack screen?
# Panel/Display
What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?
# Video Issues
Noisy vedio
# Video Issues
Snowy picture
# Video Issues
What can I do if the TV has a snowy picture?
# Video Issues
What can I do if the TV has a noise video issue?
# Video Issues
No picture from all sources
# Panel/Display
Crack Screen
# Panel/Display
What can I do if the video is fuzzy?
# Video Issues
Picture Too Bright/Dark
# Panel/Display
What can I do if the TV has no video from all sources?
# Panel/Display
What can I do if the TV screen is too bright/dark?
# Panel/Display
What can I do if the TV has a dead pixel or dark pixel issue?
# Panel/Display
Fuzzy video
# Video Issues
Can we install gaming device like play station in led ?
# Network Issues
Does the TV have an Optical input port?
# Network Issues
Can I connect PS4 or Switch to the TV?
# Network Issues
Led is vibrating?
# Others
Why AV PAL is coming in led ?
# Others
Does this TV set has Optical Output ?
# Network Issues
How can I cast/mirror the screen of the laptop to the TV?
# Network Issues
Difference between smart tv and android tv?
# Others
Does this TV set has Digital Audio Output ?
# Network Issues
Does the TV have a Digital Audio input port?
# Network Issues
What is the difference between the smart TV and the Android TV?
# Others
How we will cast laptop to led ?
# Network Issues
Can we install PS4, PS3 In this Led TV?
# Network Issues
AV PAL is led problem or not ?
# Others
What can I do if the volume is very low from the soundbar?
# Audio Issues
Buzzing/Clicking/Knocking/Popping Sound
# Audio Issues
Intermittent No Sound/Audio Drops Out
# Audio Issues
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Audio Issues
The installation position of outdoor unit of air conditioner is higher than that of indoor unit, is it normal?
# Installation
What's the secret of air conditioning maintenance?
# Setup
In the heating process, why does the indoor unit stop air supply for a period of time and then turn on automatically after a few minutes?
# Heating
When installing the air conditioner, if it is necessary to adjust the circuit and power supply, why should we ask a professional electrician to operate it?(CC)
# Installation
Why is the sound of outdoor unit running high and low?
# Sound
When the air conditioner is cooling, the ventilation of the indoor unit is not smooth (the wind speed is fast or slow), and the wind is not too cold. What is the reason for this?
# Cooling
How to use air conditioning to save energy?
# Setup
How to use air conditioner correctly?
# Setup
In winter, when users use the air conditioner, they find that there will be hot air and cold air. Why?
# Heating
Why has the air conditioner been on for half an hour and the indoor temperature has not reached the ideal effect?
# Cooling
How to use air conditioning more healthy?
# Setup
During the first ten minutes when the air conditioner starts up, sometimes it makes a "split beat" sound. Is it normal?
# Sound
What have hung up and cabinet machines without plug? Why doesn't the manufacturer provide air switch?
# Installation
Some people think that the slight odor from the air conditioner is caused by the leakage of freon, right?
# Sound
When the air conditioner is running, some products will occasionally produce "Hua Hua" sound, is it normal?
# Sound
Why can't the air conditioner start immediately after it's shut down?
# Setup
Is the power line design of indoor air conditioner too short？
# Installation
How often does the air conditioner need fluorine?
# Maintenance
Why does the whole machine have no reaction?
# Maintenance
If the indoor temperature can't be lowered, is there a fault with the air conditioner?
# Cooling
What kind of "noise" is normal when the air conditioner works?
# Sound
Channel Scan
# Setup & Configuration
Why doesn't the outdoor unit drip water when air conditioning heating?
# Heating
When the air conditioner is heating, why does the air outlet of the indoor unit smell plastic?
# Heating
In heating mode, why is there no wind when it is just started?
# Heating
Program Preview/Program Info/TV Guide
# Setup & Configuration
Channel edit/skip/delect
# Setup & Configuration
Other Channel/Tuning inquiry/issue
# Accessories
Accessories Purchasing
# Accessories
Remote Issues - Faulty Operation
# Accessories
AV Receivers
# Setup & Configuration
Streaming Box
# Setup & Configuration
Mobile Devices (Smartphone/Tablet)
# Setup & Configuration
Game Console (Xbox, PlayStation, Nintendo, etc)
# Setup & Configuration
Other External Device
# Setup & Configuration
Sound Bar
# Setup & Configuration
With A Network Connection
# Setup & Configuration
DVD Player/BluRay Player/DVR/VCR
# Setup & Configuration
External Antenna/Cable TV
# Setup & Configuration
USB Media Player/USB Flash/Portable External Drive
# Setup & Configuration
Headset/Headphones
# Setup & Configuration
Cable Box / Satellite TV
# Setup & Configuration
Remote Codes
# Setup & Configuration
Wireless Network/Hotspot/WiFi
# Setup & Configuration
Wired Network
# Setup & Configuration
Unable to Login
# Setup & Configuration
Changing Channels
# Setup & Configuration
Adjusting Clicking Sound
# Setup & Configuration
Closed Captions Enable/Disable
# Setup & Configuration
Faulty initial setup
# Setup & Configuration
Computer
# Setup & Configuration
Account Creation
# Setup & Configuration
Closed Captions settings (Mode, Language, Style)
# Setup & Configuration
خدمة أجهزة التلفاز
الإمارات العربية المتحدة
الأحد إلى الخميس: 10:00-18:00
لغم الدعم: الإنجليزية
البريد الإلكتروني: eros.customer@erosgroup.ae
هاتف: 2147777-4-971(+)
الكويت
عُمان
الأحد -الخميس: 10:00-18:00
لغم الدعم: العربية و الإنجليزية
البريد الإلكتروني: rajendran@genetco.net
هاتف: 96880070004
طريق رقم 2621، بناية رقم 1730، مقابل فيزا ميديكال سنتر، دارسيت ، مسقط
قطر
الأحد -الخميس: 07:30 ص-17:00
لغم الدعم: العربية و الإنجليزية
البريد الإلكتروني: HAED.Service@mannai.com.qa
هاتف:974-44600002/974-44076531/974-44076536/9744407653+
موقع GPS: 25.215573,51.435923
البحرين
الأحد -الخميس: 10:00-18:00
لغم الدعم: العربية و الإنجليزية
البريد الإلكتروني: customercare@mastertechbh.com
هاتف: 97316161234
المبنى: 551، شارع: 110، مجمع: 601، المدخل: 3، منطقة سترة الصناعية، البحرين.
اليمن
السبت – الخميس: 8:30 - 13:00 16:00 - 21:00
لغم الدعم: العربية و الإنجليزية
البريد الإلكتروني: INFO@ALKHOLANY.COM
هاتف: 00967-772510080
عنوان الشركة: الخولاني للتجارة، شارع صنعاء، الحديدة، الجمهورية اليمنية
اكتشف التلفزيون المثالي بالنسبة لك
ابدأ التجربة
حقوق الطبع والنشر © 2025 تي سي إلجميع الحقوق محفوظة.
