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EU DATA ACT User Information on Air Conditioner
This document outlines the types of data our product can generate through its integrated services and features, how we use and share that data, and the rights you have in relation to the data. Please note that due to differences in the features provided by our various product models and services, the data generated may vary accordingly. For more detailed information, please contact us using the details provided in the “User Rights” section below.
1. Product Identification
This section describes the basic information of the product.
| Product type | Air Conditioner |
| Model number (Refer to the table No.1 below) |
S09C8S0, S12C8S0, S09P9S0, S12P9S0, S09P9S1, S12P9S1, S18P9S1, S24P9S1, TAC-09CHSD/FCI, TAC-12CHSD/FCI, TAC-09CHSD/UG11V3B, TAC-12CHSD/UG11V3B, TAC-09CHSD/UG11V3A, TAC-12CHSD/UG11V3A, TAC-18CHSD/UG11V3A, TAC-24CHSD/UG11V3A |
| Model number (Refer to the table No.2 below) |
HB08SP0, HB10SP0, HB12TP0, HS063SD0, HS103SD0, HS123SD0, HS163SD0, HS129TD0, HS169TD0, HB063SP0, HB103SP0, HB123SP0, HB163SP0, HB129TP0, HB169TP0, TWFP200SE16MA, TWFP250SE16MA |
| Related service name |
TCL Home APP |
| Description of the service |
Device control and sharing |
2. Information about Data
This section relates to the data that the product can generate through its integrated services and features.
2.1 Table No.1
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| Network Configuration Information, Device Parameters, Upgrade Information, Cloud Connectivity Information | CSV | 200 | Periodically or when users operate the equipment | On the device and on the cloud server | Duration of the contractual relationship or as necessary for legitimate purposes | Data generated through network configuration and operation of devices | Users can access such data by using the Contact Form |
| Network Identity Information, Personal Device Information, Personal Internet Usage Information | CSV | 500 | When users use the related APP | On the cloud server | Duration of the contractual relationship or as necessary for legitimate purposes | Data generated through functions of the related APP | Users can access such data by using the Contact Form; Users can access certain type of data by using the related APP |
| Network Identity Information, Personal device information | CSV | 100 | When users activate a third-party voice assistant | On the cloud server | Duration of the contractual relationship or as necessary for legitimate purposes | Data generated through functions of the third-party voice assistant |
Users can access such data by using the Contact Form |
| Voice-related setting parameters |
CSV | 3 | After the initial startup or when users operate the equipment |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Data generated through voice control of devices | Users can access such data by using the Contact Form; Users can access certain type of data by using the related APP |
2.2 Table No.2
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| Network configuration information, Device parameters, Upgrade information, Cloud connectivity information | CSV | 200 | Periodically or when users operate the equipment | On the device and on the cloud server | Duration of the contractual relationship or as necessary for legitimate purposes | Data generated through network configuration and operation of devices | Users can access such data by using the Contact Form |
| Network identity information, Personal device information, Personal internet usage information | CSV | 500 | When users use the related APP | On the cloud server | Duration of the contractual relationship or as necessary for legitimate purposes | Data generated through functions of the related APP | Users can access such data by using the Contact Form; Users can access certain type of data by using the related APP |
| Network identity Information, personal device information | CSV | 100 | When users activate a third-party voice assistant | On the cloud server | Duration of the contractual relationship or as necessary for legitimate purposes | Data generated through functions of the third-party voice assistant |
Users can access such data by using the Contact Form |
3. Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Entities with access | Purpose of processing | Third-Party sharing | Purpose of data sharing to third-party |
| TCL Air conditioner (Zhong Shan) Co.,Ltd. at No.59.Nantou Road West, Nantou Town Zhongshan City, Guangdong, China |
Necessary for functions, after-sales maintenance, product improvement | Amazon Alexa, Google Assistant | Using third-party voice assistants to control the devices |
4. User Rights
This section specifies your rights, how you can exercise the rights and the terms of use of the data and quality of service applicable to you.
EU Data Act may give you a number of legal rights in relation to the Connected Product data and Related Service data.
You can submit data access requests and share data with third parties by using below contact:
Data Act Contact Form on TCL's Official Websites >>
To the extent permitted by law, we are unable to provide access to data that contains confidential data, trade secrets, intellectual property, or other proprietary information.
If you would like to exercise your rights in relation to the personal data that we hold about you, please contact us using the details set out in the privacy notice applicable to your product.
For more detailed information about data use and access, please refer to the Terms of Use, electronic manuals, or other relevant materials.
As a user, you have the right to lodge a complaint if you believe that any of your rights under the Data Act have been infringed. This right ensures that your concerns regarding potential violations of data access, sharing, or usage provisions are heard and appropriately addressed by the responsible oversight body. If you wish to exercise this right or require further assistance, please contact the relevant authority in your Member State.
5. Contact information
| Manufacturers | TCL Air conditioner (Zhong Shan) Co.,Ltd. |
EU DATA ACT User Information on Air Conditioner
This document outlines the types of data our product can generate through its integrated services and features, how we use and share that data, and the rights you have in relation to the data. Please note that due to differences in the features provided by our various product models and services, the data generated may vary accordingly. For more detailed information, please contact us using the details provided in the “User Rights” section below.
1. Product Identification
This section describes the basic information of the product.
| Product type | Air Conditioner |
| Model number (Refer to the table No.1 below) |
S09C8S0, S12C8S0, S09P9S0, S12P9S0, S09P9S1, S12P9S1, S18P9S1, S24P9S1, TAC-09CHSD/FCI, TAC-12CHSD/FCI, TAC-09CHSD/UG11V3B, TAC-12CHSD/UG11V3B, TAC-09CHSD/UG11V3A, TAC-12CHSD/UG11V3A, TAC-18CHSD/UG11V3A, TAC-24CHSD/UG11V3A |
| Model number (Refer to the table No.2 below) |
HB08SP0, HB10SP0, HB12TP0, HS063SD0, HS103SD0, HS123SD0, HS163SD0, HS129TD0, HS169TD0, HB063SP0, HB103SP0, HB123SP0, HB163SP0, HB129TP0, HB169TP0, TWFP200SE16MA, TWFP250SE16MA |
| Related service name |
TCL Home APP |
| Description of the service |
Device control and sharing |
2. Information about Data
This section relates to the data that the product can generate through its integrated services and features.
2.1 Table No.1
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| Network Configuration Information, Device Parameters, Upgrade Information, Cloud Connectivity Information | CSV | 200 | Periodically or when users operate the equipment |
| Network Identity Information, Personal Device Information, Personal Internet Usage Information | CSV | 500 | When users use the related APP |
| Network Identity Information, Personal device information | CSV | 100 | When users activate a third-party voice assistant |
| Voice-related setting parameters |
CSV | 3 | After the initial startup or when users operate the equipment |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the device and on the cloud server | Duration of the contractual relationship or as necessary for legitimate purposes | Data generated through network configuration and operation of devices | Users can access such data by using the Contact Form |
| On the cloud server | Duration of the contractual relationship or as necessary for legitimate purposes | Data generated through functions of the related APP | Users can access such data by using the Contact Form; Users can access certain type of data by using the related APP |
| On the cloud server | Duration of the contractual relationship or as necessary for legitimate purposes | Data generated through functions of the third-party voice assistant |
Users can access such data by using the Contact Form |
| On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Data generated through voice control of devices | Users can access such data by using the Contact Form; Users can access certain type of data by using the related APP |
2.2 Table No.2
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| Network configuration information, Device parameters, Upgrade information, Cloud connectivity information | CSV | 200 | Periodically or when users operate the equipment |
| Network identity information, Personal device information, Personal internet usage information | CSV | 500 | When users use the related APP |
| Network identity Information, personal device information | CSV | 100 | When users activate a third-party voice assistant |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the device and on the cloud server | Duration of the contractual relationship or as necessary for legitimate purposes | Data generated through network configuration and operation of devices | Users can access such data by using the Contact Form |
| On the cloud server | Duration of the contractual relationship or as necessary for legitimate purposes | Data generated through functions of the related APP | Users can access such data by using the Contact Form; Users can access certain type of data by using the related APP |
| On the cloud server | Duration of the contractual relationship or as necessary for legitimate purposes | Data generated through functions of the third-party voice assistant |
Users can access such data by using the Contact Form |
3. Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Entities with access | Purpose of processing | Third-Party sharing | Purpose of data sharing to third-party |
| TCL Air conditioner (Zhong Shan) Co.,Ltd. at No.59.Nantou Road West, Nantou Town Zhongshan City, Guangdong, China |
Necessary for functions, after-sales maintenance, product improvement | Amazon Alexa, Google Assistant | Using third-party voice assistants to control the devices |
4. User Rights
This section specifies your rights, how you can exercise the rights and the terms of use of the data and quality of service applicable to you.
EU Data Act may give you a number of legal rights in relation to the Connected Product data and Related Service data.
You can submit data access requests and share data with third parties by using below contact:
Data Act Contact Form on TCL's Official Websites >>
To the extent permitted by law, we are unable to provide access to data that contains confidential data, trade secrets, intellectual property, or other proprietary information.
If you would like to exercise your rights in relation to the personal data that we hold about you, please contact us using the details set out in the privacy notice applicable to your product.
For more detailed information about data use and access, please refer to the Terms of Use, electronic manuals, or other relevant materials.
As a user, you have the right to lodge a complaint if you believe that any of your rights under the Data Act have been infringed. This right ensures that your concerns regarding potential violations of data access, sharing, or usage provisions are heard and appropriately addressed by the responsible oversight body. If you wish to exercise this right or require further assistance, please contact the relevant authority in your Member State.
5. Contact information
| Manufacturers | TCL Air conditioner (Zhong Shan) Co.,Ltd. |
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