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EU DATA ACT User Information on Smart TV
This document outlines the types of data our product can generate through its integrated services and features, how we use and share that data, and the rights you have in relation to the data. Please note that due to differences in the features provided by our various product models and services, the data generated may vary accordingly. For more detailed information, please contact us using the details provided in the “User Rights” section below.
1. Product Identification
This section describes the basic information of the product.
| Product type | Smart TV |
| Model number | All |
2. Information about Data
This section relates to the data that the product can generate through its integrated services and features.
2.1 Initial Setup
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| Device Data, including device type, device code, country code, system language, system version, application version |
CSV | Based on user behavior | Based on user behavior | On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
unavailable |
| Business data including User login, Privacy agreement | key-value | Based on user behavior | Based on user behavior | On the device | User login, deleted after app exit. Privacy agreement, system factory reset or upgrade | Raw data | User login, viewable in the user center. Privacy agreement, viewable via privacy agreement |
| Tracking data | CSV | Based on user behavior | Based on user behavior | On the device and on the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Generated data |
Unavailable |
2.2 User Agreement
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| DeviceData, including: dnum(useid), device type, device brand code, country code, Language code | Json | Based on user behavior | Based on user behavior | On the device and on the cloud | On the device: always. On the cloud server: Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
unavailable |
| Tracking data | CSV | Based on user behavior | Based on user behavior | On the cloud server | 35 days | Generated data | User can access the data by using the Contact form |
2.3 Setting
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| Device Data: Model name, serial number, wireless MAC address, wired MAC address, software version, TV+OS version, user ID, product ID, kernel version information, Netflix ESN: not personal data; Bluetooth device information (local and peripheral): not personal data; RAM size, storage capacity, screen refresh rate, screen resolution: not personal data; System language, time zone: not personal data. External CEC device information: not personal data; ClientType, country code, brand name: not personal data; Serial number (SN), country code, current time: not personal data; ClientType, country code, user ID, language, brand name: not personal data; System properties, FCM configuration: not personal data |
String, MAC, Json, xml, key-value, db | Based on user behavior | App launch: Real-time acquisition; App operation: Real-time acquisition; When application logic is triggered: Real-time acquisition | On the device and on the cloud server | On the device: always; On the cloud: Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
Some device information can be viewed on the product information page in the Settings app, while BI tracking information cannot be viewed by users |
| Sensor Data: Brightness sensor: not personal data |
String, MAC, Json, xml, key-value, db | Based on user behavior | App launch: Real-time acquisition; App operation: Real-time acquisition; When application logic is triggered: Real-time acquisition |
On the device and on the cloud | On the device: always; On the cloud: Duration of the contractual relationship or as necessary for legitimate purposes |
Raw data | Some device information can be viewed on the product information page in the Settings app, while BI tracking information cannot be viewed by users |
| User Data: TCL account name: personal common device information |
String, MAC, Json, xml, key-value, db | Based on user behavior | App launch: Real-time acquisition; App operation: Real-time acquisition; When application logic is triggered: Real-time acquisition |
On the device and on the cloud | On the device: always; On the cloud: Duration of the contractual relationship or as necessary for legitimate purposes |
Raw data |
Some device information can be viewed on the product information page in the Settings app, while BI tracking information cannot be viewed by users |
| Business Data: Picture settings module, sound settings module, aspect ratio settings module, sound output settings, input source, channels, system device module: not personal data |
String, MAC, Json, xml, key-value, db |
Based on user behavior |
App launch: Real-time acquisition; App operation: Real-time acquisition; When application logic is triggered: Real-time acquisition |
On the device and on the cloud |
On the device: always; On the cloud: Duration of the contractual relationship or as necessary for legitimate purposes |
Raw data |
Some device information can be viewed on the product information page in the Settings app, while BI tracking information cannot be viewed by users |
| Tracking data |
String, MAC, Json, xml, key-value, db |
Based on user behavior |
App launch: Real-time acquisition; App operation: Real-time acquisition; When application logic is triggered: Real-time acquisition |
On the device and on the cloud |
On the device: always; On the cloud: Duration of the contractual relationship or as necessary for legitimate purposes |
Raw data |
Some device information can be viewed on the product information page in the Settings app, while BI tracking information cannot be viewed by users |
2.4 System Update
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| ClientType,ProjectID, dnum | CSV | Based on user behavior | Based on user behavior | On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
The dnum can be viewed in the system settings. Other data: unavailable |
2.5 ATV, DTV
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| User Data, including: The user watches the program and likes it | String, key-value | Based on user behavior, no more than 1 megabyte | Based on user behavior | On the device | If the user does not delete it, the local storage will keep it | User generated data |
User can access them on the UI interface |
| Device data, including: system language, time zone | String, key-value | Based on user behavior, no more than 1 megabyte | Based on user behavior | On the device | If the user does not delete it, the local storage will keep it | Raw data | Unavailable |
| Business data, including: Channel resolution, channel information, satellite configuration information | String, key-value | Based on user behavior, no more than 1 megabyte | Based on user behavior | On the device | If the user does not delete it, the local storage will keep it | Raw data |
User can access them on the UI interface |
| Trancking data |
CSV |
Based on user behavior, no more than 1 megabyte |
Based on user behavior |
On the cloud |
35 days |
Generated data |
Unavailable |
2.6 Media Center
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| USB file information, Discontinue playback information, subtitles, audio tracks, recent playback, Tab information, file browsing method, last played music information; Player mode, Thumbnail cache |
String, db, xml, number, files | Based on user behavior | Based on user behavior | On the device | Always | Raw data/ generated data |
Unavailable |
| Tracking data | CSV | Based on user behavior | Based on user behavior | On the cloud | 35 days | Generated data |
Unavailable |
2.7 Quick Panel
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| Device data, including: dnum，clientType，countryCode, timeZone, system laungage, deviceId, system software version, brand | CSV | Based on user behavior | Based on user behavior | On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
Unavailable |
| User data, including: system Apps, recent Apps, input list, input state | JSON | Based on user behavior | Based on user behavior | On the device | Always | Raw data | User can access them on the UI interface |
| Tracking data | CSV | Based on user behavior | Based on user behavior | On the cloud | 35 days | Generated data |
Unavailable |
2.8 TTVS
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| Trackdata: System tracking data: system stability, such as system or application crashes, freezes, restarts, system performance data, such as power on and off time, application startup time, etc. | CSV | Based on user behavior | Based on user behavior | On the cloud | 35 days | Generated data |
Unavailable |
| Online support: System stability information collection, including process crash stack, system freeze and restart stack, etc., system operation status information, including process and system CPU consumption, etc. | CSV | Based on user behavior | Based on user behavior | On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Generated data | User can access the data by using the Contact form |
| Identifier: MAC (device MAC, personal data) SN (SN code, personal data), DeviceID (factory burned device ID, personal data); Dnum (device serial number, personal data), wlanMac (wlanMac, personal data) |
CSV | Based on user behavior | Based on user behavior | On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
User can access the data by using the Contact form |
| Client Type (device type, non personal data), SysVersion (system version, non personal data) |
CSV |
Based on user behavior |
Based on user behavior |
On the cloud |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw data |
User can access the data by using the Contact form |
2.9 Customize Google Launcher
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| DeviceData, including: dnum, device type, mac, deviceid, countrycode, device model name, device model code, systemversion, system timezone, device brand | CSV | Based on user behavior | Based on user behavior | On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
User can access the data by using the Contact form |
| Business data, including: The package name of the third-party application for the operation poster, and the corresponding ID for the poster position | CSV | Based on user behavior | Based on user behavior | On the device and on the cloud | On the device: always; On the cloud: duration of the contractual relationship or as necessary for legitimate purposes |
Raw data | Unavailable |
| Tracking data | CSV | Based on user behavior | Based on user behavior | On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Generated data |
Unavailable |
2.10 Logkit
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| Device Data, including: device type, dnum(userid), SN, countrycode, languagecode | CSV | Based on user behavior | Generate in real-time, based on user behavior reporting | On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
User can access the data by using the Contact form |
| System Log: Bluetooth issue (bluetooth) System issue (normal) Button lag (performance) Audio and video out of sync (display) Sound problem (audio) Screen distortion problem (display) DTV problem (dtv) HDMI problem (hdmi) Network problem (wifi) App problem (normal) Other problem (normal) | CSV | Based on user behavior | Generate in real-time, based on user behavior reporting | On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data | User can access the data by using the Contact form |
| Tracking data | CSV | Based on user behavior | Generate in real-time, based on user behavior reporting | On the cloud | 35 days | Raw data |
Unavailable |
2.11 TCL HeraEye
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| Runtime Logs | SQL | Based on user behavior | Based on user behavior | On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
Unavailable |
| Tracking data | CSV | Based on user behavior | Based on user behavior | On the cloud | 35 days | Generated data | Unavailable |
2.12 Airplay Launcher Service
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| Devicedata, including: locale(region), clienttype(devices type), dnum (Unique device identifier),SoftwareVersion (software version number) | CSV | Based on user behavior | Based on user behavior | On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
User can access the data by using the Contact form |
2.13 Miracast
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| TV device data, including: hardware version, tv name, Source status, TV screen on status | String | Based on user behavior | The screen projection starts to read once | It can be accessed from the TV system or the projection device when needed, without being stored or reported | It can be accessed from the TV system or the projection device when needed, without being stored or reported | Raw data |
Unavailable |
| Projection device data, including: Mac, IP, device name, P2P channel information (determining whether it is 2.4G or 5G) | String | Based on user behavior | The screen projection starts to read once | It can be accessed from the TV system or the projection device when needed, without being stored or reported | It can be accessed from the TV system or the projection device when needed, without being stored or reported | Raw data | Unavailable |
| Tracking data: system time, projection device type, Screen projection start and end times, screen projection error exception information | CSV | Based on user behavior | It reports to the cloud once when the screen projection ends | On the cloud | 35 days | Generated data |
Unavailable |
2.14 CustomInstall
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| Device data, including: hardware version, device SKU, Mac, wifi&Ethernet connection information, app package, Volume information, source information | String | Based on user behavior | The service will read or control the TV when it is first started during the boot process | It can be accessed from the TV system when needed, without being stored or reported | It can be accessed from the TV system when needed, without being stored or reported | Raw data |
Unavailable |
| Tracking data | CSV | Based on user behavior | Based on user behavior | On the cloud | 35 days | Generated data |
Unavailable |
3. Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Entities with access | Purpose of processing | Third-Party sharing | Purpose of data sharing to third-party |
| TCL King Electrical Appliances (Huizhou) Co., Ltd. |
Necessary to provide product functionality and services | 1. Configure the region and country list 2. Configure the default language list 3. Block the Google Bluetooth pairing page 4. Block Google from displaying the new UI style |
3.1 USER CENTER (previously named as “TCL Account”)
| Description of the Service | It supports User Log in |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/Terms-EN2.0.html?language=en-AU&lang=en®ion=AU |
| Termination details |
User Center can be deleted at any time |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| DeviceData, including: Loginstate, logintype(email or phone number), userid, phone number, nickname, birthday, gender, avatar, email, username, Isprivate(if the user accepts the subscriptionor not), dnum |
CSV | Based on user behavior | Real-time generation | On the device and on the cloud server | The data is stored until it is actively removed (clear app or restore to factory settings) | Raw data or Generate Data |
User can access the data by using the Contact form |
| Token information, including: access token (returned after successful user login, used to process user data), refreshtoken | CSV | Based on user behavior | Real-time generation | On the device and on the cloud server | The data is stored until it is actively removed (clear app or restore to factory settings) | Generate Data | Unavailable |
| Non personal data, including: osversion(system version number), clientversion (application version name):, abbr (country code), country abbr (country code) | CSV | Based on user behavior | Real-time generation | On the device and on the cloud server | The data is stored until it is actively removed (clear app or restore to factory settings) | Raw data |
User can access the data by using the Contact form |
3.2 Data Access and Sharing
The data generated by the product through USER CENTER is neither accessed nor shared by any third parties for any purposes.
TCL Channel
| Description of the Service | TCL Channel allows users to search content available within TCL Channel by initiating the voice control function in Roku TV |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/Terms-EN2.0.html |
| Termination details |
11. Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D) Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days' prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination. |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| User data, including: watch histories, user media collection, user's subscribe, user's pricacy agreement status, TCL UserCenter Account Id, adId |
Json | Based on user behavior | Real-time generation | On the device | Always | Generate Data |
Users can view their data through the watch history and favorites pages within the application |
| Tracking events, including: user click event, user watch event, user collect event, app launch event, app quite event |
CSV | Based on user behavior | Real-time generation | On the cloud server | 35 days | Generate Data | User can access the data by using the Contact form |
3.3 Data Access and Sharing
The data generated by the product through TCL CHANNEL is neither accessed nor shared by any third parties for any purposes.
Live TV / TCL Live (previously named as “Streaming Channel”)
| Description of the Service | Live TV / TCL Live is a service which provides a set of audio-visual streaming channels transmitted through network which allows you to watch videos, films and other audio-visual content. Such streaming channels are integrated with the DTV channels of other third parties on the Devices. You can also find those channels on TCL Channel /Live TV/ TCL TV+ or TCL Live |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/privacy/terms/EN2.0.html |
| Termination details |
11. Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D) Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days' prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination. |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| DeviceData, including: Dnum(userid), Dnt(Flag Indicating Whether the User Agrees to the Advertising Privacy Policy), did (Advertising ID): Google Advertising ID is used if the Privacy Policy is agreed; UUID is used if the Privacy Policy is not agreed, CMP Privacy Policy Popup Authorization Result String |
Json | Based on user behavior | Based on user behavior | On the device | If not actively removed, it will persist | Raw data or Generate Data |
Unavailable |
| Non personal data, including: app version, device type, language, md5 (Cached Cloud-Delivered Channel Configuration Version Information), device system version, country code, country, appname, app package, device model | CSV | Based on user behavior | Based on user behavior | On the device | 35 days | Generated Data | User can access the data by using the Contact form |
| Business data: favorite channels, program filtering, channel editing, source memory, channel memory, TunerMode memory | Key-value/String | Based on user behavior | Based on user behavior | On the device | Always | Generated data |
By entering the corresponding function |
| TrackingData, including: user's channel playing duration (logging), user's channel switching (logging), user's entry into channel management (logging) |
CSV |
Based on user behavior |
Based on user behavior |
On the cloud |
Duration of the contractual relationship or as necessary for legitimate purposes |
Generated data |
Unavailable |
3.4 Data Access and Sharing
The data generated by the product through LIVE TV / TCL LIVE is neither accessed nor shared by any third parties for any purposes.
TCL Home
| Description of the Service | TCL Home is the portal of TCL smart home products and services. It allows you to control your Devices via key or touch remote and to access to other TCL services, including our Discover Portal, live chat with customer services, your TCL product e-warranty, product service details, and location-based functions and services (such as weather, humidity, etc) |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/privacy/terms/EN2.0.html |
| Termination details |
11. Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D) Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days' prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination. |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| DeviceData, including: Sysversion (system version number),appversion (application version number), dnum (UserId) |
CSV | Based on user behavior | When opening the database for the first time, priority is given to using the database, and the database is not obtained in real-time | On the device and on the cloud server | On the device: always; On the cloud: duration of the contractual relationship or as necessary for legitimate purposes |
Raw data |
User can access the data by using the Contact form |
| Non personal data, including: clienttype (device clientType), zone (country code), laguage | CSV | Based on user behavior | When opening the database for the first time, priority is given to using the database, and the database is not obtained in real-time | On the device and on the cloud server | On the device: always; On the cloud: duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data | User can access the data by using the Contact form |
3.5 Data Access and Sharing
The data generated by the product through TCL HOME is neither accessed nor shared by any third parties for any purposes.
BrowseHere (previously named as “T-Browser”)
| Description of the Service | BrowseHere allows you to browse websites through your Device |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/privacy/terms/EN2.0.html |
| Termination details |
11. Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D) Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days' prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| Device Data, including: Basic Identification Data: the device's Device ID, Model, Brand, Manufacturer, Android ID. Hardware Status Data: storage space. Device Settings Data: screen resolution, system language, time zone |
CSV | Based on user behavior | Real-time generation | On the device and on the cloud server | On the device: always; On the cloud: duration of the contractual relationship or as necessary for legitimate purposes |
Raw data |
Unavailable |
| Business Data • Browsing History: the URLs of web pages visited by users in their browsers and access times. • Operation Logs: records of various user operations on the device. • Application Data: Data generated by users while using various applications, including browser bookmarks and browsing history. • Operation Logs: error codes, crash time, process status, and other information when a system or application crashes; and exception types, occurrence times, exception locations, and stack traces during application operation |
CSV | Based on user behavior | Real-time generation | On the device and on the cloud server | On the device: always; On the cloud: duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data | User can access the data by using the Contact form |
3.6 Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Entities with access | Purpose of processing | Third-Party sharing | Purpose of data sharing to third-party |
| TCL King Electrical Appliances (Huizhou) Co., Ltd. |
Necessary to provide product functionality and services | Integrate Firebase, monitor crash data, and with user consent, track key metrics such as activity levels, page views, and conversion paths to optimize product experience and growth strategies through data-driven approaches |
Safety Guard
| Description of the Service | Safety Guard allows you to manage your TCL smart TV and its system, such as deleting the junk files, managing hardware access permits (such as that of the microphone) and installing applications from your USB drive |
| User agreement | https://europe.tcllauncher.com/api/v2/system/hwprivacy?zone=FR&type=condition |
| Termination details |
11. Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D) Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days’ prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination. |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| DeviceData, including: ClientType、dnum, countryCode, Equipment model information; The storage capacity of the device, total capacity xxG, available capacity xxG |
JSON | Based on user behavior | Based on user behavior | Just reading from other system applications, without storage or deleting | Just reading from other system applications, without storage or deleting | Raw data |
Unavailable |
| Tracking events | CSV | Based on user behavior | Based on user behavior | On cloud server | 35 days | Generate Data | User can access the data by using the Contact form |
3.7 Data Access and Sharing
The data generated by theproduct through SAFETY GUARD is neither accessed nor shared by any third parties for any purposes.
MagiConnect
| Description of the Service | MagiConnect is a smart service that enables mapping and interaction among different digital equipment. For example, you may cast the pictures, video and music stored in your mobile phone as well as online media content onto the TCL smart TV and other supported devices, or use your mobile phone as a remote control of your TCL smart TV |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/Terms-EN2.0.html |
| Termination details |
11. Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D)Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days’ prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination. |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| SSID identifies the network. IP address is the Internet Protocol address. Mac address is the Media Access Control address |
String | Based on user behavior | Generate in real-time | Use this data to read from the system. Do not save or delete it | Use this data to read from the system. Do not save or delete it | Raw data |
Unavailable |
| Locale (region) | String | Based on user behavior | Generate in real-time | On the cloud | 35 days | Raw data | Unavailable |
3.8 Data Access and Sharing
The data generated by the product through MagiConnect is neither accessed nor shared by any third parties for any purposes.
Smart Gallery
| Description of the Service | Smart Gallery allows you to take pictures with the camera on your Device(s) and synchronise with your Google Photo |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/privacy/terms/EN2.0.html |
| Termination details |
11.Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D)Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days’ prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination. |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| User takes photos |
Jpg | Based on user behavior | Based on user behavior | On the device | Always | Raw data |
User photos can be viewed, retrieved, deleted on the device; and if users upload them to Google Photos, Google Photos also supports viewing, retrieval, and deletion |
| Camera status | String | Based on user behavior | Based on user behavior | On the device | Always | Raw data | Unavailable |
| Tracking event | Json | Based on user behavior | Based on user behavior | On the cloud | 35 days | Generated data |
User can access the data by using the Contact form |
3.9 Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Entities with access | Purpose of processing | Third-Party sharing | Purpose of data sharing to third-party |
| Google |
User photo backup | N/A | N/A |
Gesture Control
| Description of the Service | Gesture Control enable TCL TV to recognize users' gestures and execute gesture control command accordingly |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/privacy/terms/EN2.0.html |
| Termination details |
11. Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D) Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days’ prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination. |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| Tracking data |
CSV | Based on user behavior | Based on user behavior | On the cloud | 35 days | Generated data |
User can access the data by using the Contact form |
3.10 Data Access and Sharing
The data generated by the product through GESTURE CONTROL is neither accessed nor shared by any third parties for any purposes.
Remote diagnostics
| Description of the Service | Remote diagnostics enables aftersales maintenance of the TCL Smart TV, such as remote assistance provided by TCL technicians in cases of malfunction |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/privacy/terms/EN2.0.html |
| Termination details |
11. Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D) Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days’ prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination. |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection | Data storage | Data retention period | Nature of data | How can the user access such data |
| DeviceData, including: TV model, dnum(userid), SN(device serial number); Non personal data, including: software version, Audio output source, volume level, audio error code |
String | Based on user behavior | Based on user behavior | Use this data to read from the system. Do not save or delete it | Use this data to read from the system. Do not save or delete it. | Raw data |
On the app interface, you can access |
| DeviceData,including: mac, countryCode. Non personal data, including: clientType, app version, languageCode |
CSV | Based on user behavior | Based on user behavior | Use this data to read from the system. Do not save or delete it | Use this data to read from the system. Do not save or delete it | Raw data | User can access the data by using the Contact form |
| Tracking event | CSV | Based on user behavior | Based on user behavior | On the device and on the cloud | On the device: Delete after upload. On the cloud: 35 days |
Generated data |
User can access the data by using the Contact form |
3.11 Data Access and Sharing
The data generated by the product through REMOTE DIAGNOSTICS is neither accessed nor shared by any third parties for any purposes.
4. User Rights
This section specifies your rights, how you can exercise the rights and the terms of use of the data and quality of service applicable to you.
EU Data Act may give you a number of legal rights in relation to the Connected Product data and Related Service data.
You can submit data access requests and share data with third parties by using below contact:
Data Act Contact Form on TCL's Official Websites >>
To the extent permitted by law, we are unable to provide access to data that contains confidential data, trade secrets, intellectual property, or other proprietary information.
If you would like to exercise your rights in relation to the personal data that we hold about you, please contact us using the details set out in the privacy notice applicable to your product.
For more detailed information about data use and access, please refer to the Terms of Use, electronic manuals, or other relevant materials.
As a user, you have the right to lodge a complaint if you believe that any of your rights under the Data Act have been infringed. This right ensures that your concerns regarding potential violations of data access, sharing, or usage provisions are heard and appropriately addressed by the responsible oversight body. If you wish to exercise this right or require further assistance, please contact the relevant authority in your Member State.
5. Contact information
| Manufacturers | TCL King Electrical Appliances (Huizhou) Co., Ltd. |
EU DATA ACT User Information on Smart TV
This document outlines the types of data our product can generate through its integrated services and features, how we use and share that data, and the rights you have in relation to the data. Please note that due to differences in the features provided by our various product models and services, the data generated may vary accordingly. For more detailed information, please contact us using the details provided in the “User Rights” section below.
1. Product Identification
This section describes the basic information of the product.
| Product type | Smart TV |
| Model number | All |
2. Information about Data
This section relates to the data that the product can generate through its integrated services and features.
2.1 Initial Setup
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| Device Data, including device type, device code, country code, system language, system version, application version |
CSV | Based on user behavior | Based on user behavior |
| Business data including User login, Privacy agreement | key-value | Based on user behavior | Based on user behavior |
| Tracking data | CSV | Based on user behavior | Based on user behavior |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
unavailable |
| On the device | User login, deleted after app exit. Privacy agreement, system factory reset or upgrade | Raw data | User login, viewable in the user center. Privacy agreement, viewable via privacy agreement |
| On the device and on the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Generated data |
Unavailable |
2.2 User Agreement
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| DeviceData, including: dnum(useid), device type, device brand code, country code, Language code | Json | Based on user behavior | Based on user behavior |
| Tracking data | CSV | Based on user behavior | Based on user behavior |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the device and on the cloud | On the device: always. On the cloud server: Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
unavailable |
| On the cloud server | 35 days | Generated data | User can access the data by using the Contact form |
2.3 Setting
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| Device Data: Model name, serial number, wireless MAC address, wired MAC address, software version, TV+OS version, user ID, product ID, kernel version information, Netflix ESN: not personal data; Bluetooth device information (local and peripheral): not personal data; RAM size, storage capacity, screen refresh rate, screen resolution: not personal data; System language, time zone: not personal data. External CEC device information: not personal data; ClientType, country code, brand name: not personal data; Serial number (SN), country code, current time: not personal data; ClientType, country code, user ID, language, brand name: not personal data; System properties, FCM configuration: not personal data |
String, MAC, Json, xml, key-value, db | Based on user behavior | App launch: Real-time acquisition; App operation: Real-time acquisition; When application logic is triggered: Real-time acquisition |
| Sensor Data: Brightness sensor: not personal data |
String, MAC, Json, xml, key-value, db | Based on user behavior | App launch: Real-time acquisition; App operation: Real-time acquisition; When application logic is triggered: Real-time acquisition |
| User Data: TCL account name: personal common device information |
String, MAC, Json, xml, key-value, db | Based on user behavior | App launch: Real-time acquisition; App operation: Real-time acquisition; When application logic is triggered: Real-time acquisition |
| Business Data: Picture settings module, sound settings module, aspect ratio settings module, sound output settings, input source, channels, system device module: not personal data |
String, MAC, Json, xml, key-value, db |
Based on user behavior |
App launch: Real-time acquisition; App operation: Real-time acquisition; When application logic is triggered: Real-time acquisition |
| Tracking data |
String, MAC, Json, xml, key-value, db |
Based on user behavior |
App launch: Real-time acquisition; App operation: Real-time acquisition; When application logic is triggered: Real-time acquisition |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the device and on the cloud server | On the device: always; On the cloud: Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
Some device information can be viewed on the product information page in the Settings app, while BI tracking information cannot be viewed by users |
| On the device and on the cloud | On the device: always; On the cloud: Duration of the contractual relationship or as necessary for legitimate purposes |
Raw data | Some device information can be viewed on the product information page in the Settings app, while BI tracking information cannot be viewed by users |
| On the device and on the cloud | On the device: always; On the cloud: Duration of the contractual relationship or as necessary for legitimate purposes |
Raw data |
Some device information can be viewed on the product information page in the Settings app, while BI tracking information cannot be viewed by users |
| On the device and on the cloud |
On the device: always; On the cloud: Duration of the contractual relationship or as necessary for legitimate purposes |
Raw data |
Some device information can be viewed on the product information page in the Settings app, while BI tracking information cannot be viewed by users |
| On the device and on the cloud |
On the device: always; On the cloud: Duration of the contractual relationship or as necessary for legitimate purposes |
Raw data |
Some device information can be viewed on the product information page in the Settings app, while BI tracking information cannot be viewed by users |
2.4 System Update
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| ClientType,ProjectID, dnum | CSV | Based on user behavior | Based on user behavior |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
The dnum can be viewed in the system settings. Other data: unavailable |
2.5 ATV, DTV
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| User Data, including: The user watches the program and likes it | String, key-value | Based on user behavior, no more than 1 megabyte | Based on user behavior |
| Device data, including: system language, time zone | String, key-value | Based on user behavior, no more than 1 megabyte | Based on user behavior |
| Business data, including: Channel resolution, channel information, satellite configuration information | String, key-value | Based on user behavior, no more than 1 megabyte | Based on user behavior |
| Trancking data |
CSV |
Based on user behavior, no more than 1 megabyte |
Based on user behavior |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the device | If the user does not delete it, the local storage will keep it | User generated data |
User can access them on the UI interface |
| On the device | If the user does not delete it, the local storage will keep it | Raw data | Unavailable |
| On the device | If the user does not delete it, the local storage will keep it | Raw data |
User can access them on the UI interface |
| On the cloud |
35 days |
Generated data |
Unavailable |
2.6 Media Center
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| USB file information, Discontinue playback information, subtitles, audio tracks, recent playback, Tab information, file browsing method, last played music information; Player mode, Thumbnail cache |
String, db, xml, number, files | Based on user behavior | Based on user behavior |
| Tracking data | CSV | Based on user behavior | Based on user behavior |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the device | Always | Raw data/ generated data |
Unavailable |
| On the cloud | 35 days | Generated data |
Unavailable |
2.7 Quick Panel
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| Device data, including: dnum，clientType，countryCode, timeZone, system laungage, deviceId, system software version, brand | CSV | Based on user behavior | Based on user behavior |
| User data, including: system Apps, recent Apps, input list, input state | JSON | Based on user behavior | Based on user behavior |
| Tracking data | CSV | Based on user behavior | Based on user behavior |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
Unavailable |
| On the device | Always | Raw data | User can access them on the UI interface |
| On the cloud | 35 days | Generated data |
Unavailable |
2.8 TTVS
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| Trackdata: System tracking data: system stability, such as system or application crashes, freezes, restarts, system performance data, such as power on and off time, application startup time, etc. | CSV | Based on user behavior | Based on user behavior |
| Online support: System stability information collection, including process crash stack, system freeze and restart stack, etc., system operation status information, including process and system CPU consumption, etc. | CSV | Based on user behavior | Based on user behavior |
| Identifier: MAC (device MAC, personal data) SN (SN code, personal data), DeviceID (factory burned device ID, personal data); Dnum (device serial number, personal data), wlanMac (wlanMac, personal data) |
CSV | Based on user behavior | Based on user behavior |
| Client Type (device type, non personal data), SysVersion (system version, non personal data) |
CSV |
Based on user behavior |
Based on user behavior |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the cloud | 35 days | Generated data |
Unavailable |
| On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Generated data | User can access the data by using the Contact form |
| On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
User can access the data by using the Contact form |
| On the cloud |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw data |
User can access the data by using the Contact form |
2.9 Customize Google Launcher
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| DeviceData, including: dnum, device type, mac, deviceid, countrycode, device model name, device model code, systemversion, system timezone, device brand | CSV | Based on user behavior | Based on user behavior |
| Business data, including: The package name of the third-party application for the operation poster, and the corresponding ID for the poster position | CSV | Based on user behavior | Based on user behavior |
| Tracking data | CSV | Based on user behavior | Based on user behavior |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
User can access the data by using the Contact form |
| On the device and on the cloud | On the device: always; On the cloud: duration of the contractual relationship or as necessary for legitimate purposes |
Raw data | Unavailable |
| On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Generated data |
Unavailable |
2.10 Logkit
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| Device Data, including: device type, dnum(userid), SN, countrycode, languagecode | CSV | Based on user behavior | Generate in real-time, based on user behavior reporting |
| System Log: Bluetooth issue (bluetooth) System issue (normal) Button lag (performance) Audio and video out of sync (display) Sound problem (audio) Screen distortion problem (display) DTV problem (dtv) HDMI problem (hdmi) Network problem (wifi) App problem (normal) Other problem (normal) | CSV | Based on user behavior | Generate in real-time, based on user behavior reporting |
| Tracking data | CSV | Based on user behavior | Generate in real-time, based on user behavior reporting |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
User can access the data by using the Contact form |
| On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data | User can access the data by using the Contact form |
| On the cloud | 35 days | Raw data |
Unavailable |
2.11 TCL HeraEye
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| Runtime Logs | SQL | Based on user behavior | Based on user behavior |
| Tracking data | CSV | Based on user behavior | Based on user behavior |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
Unavailable |
| On the cloud | 35 days | Generated data | Unavailable |
2.12 Airplay Launcher Service
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| Devicedata, including: locale(region), clienttype(devices type), dnum (Unique device identifier),SoftwareVersion (software version number) | CSV | Based on user behavior | Based on user behavior |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the cloud | Duration of the contractual relationship or as necessary for legitimate purposes | Raw data |
User can access the data by using the Contact form |
2.13 Miracast
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| TV device data, including: hardware version, tv name, Source status, TV screen on status | String | Based on user behavior | The screen projection starts to read once |
| Projection device data, including: Mac, IP, device name, P2P channel information (determining whether it is 2.4G or 5G) | String | Based on user behavior | The screen projection starts to read once |
| Tracking data: system time, projection device type, Screen projection start and end times, screen projection error exception information | CSV | Based on user behavior | It reports to the cloud once when the screen projection ends |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| It can be accessed from the TV system or the projection device when needed, without being stored or reported | It can be accessed from the TV system or the projection device when needed, without being stored or reported | Raw data |
Unavailable |
| It can be accessed from the TV system or the projection device when needed, without being stored or reported | It can be accessed from the TV system or the projection device when needed, without being stored or reported | Raw data | Unavailable |
| On the cloud | 35 days | Generated data |
Unavailable |
2.14 CustomInstall
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| Device data, including: hardware version, device SKU, Mac, wifi&Ethernet connection information, app package, Volume information, source information | String | Based on user behavior | The service will read or control the TV when it is first started during the boot process |
| Tracking data | CSV | Based on user behavior | Based on user behavior |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| It can be accessed from the TV system when needed, without being stored or reported | It can be accessed from the TV system when needed, without being stored or reported | Raw data |
Unavailable |
| On the cloud | 35 days | Generated data |
Unavailable |
3. Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Entities with access | Purpose of processing | Third-Party sharing | Purpose of data sharing to third-party |
| TCL King Electrical Appliances (Huizhou) Co., Ltd. |
Necessary to provide product functionality and services | 1. Configure the region and country list 2. Configure the default language list 3. Block the Google Bluetooth pairing page 4. Block Google from displaying the new UI style |
3.1 USER CENTER (previously named as “TCL Account”)
| Description of the Service | It supports User Log in |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/Terms-EN2.0.html?language=en-AU&lang=en®ion=AU |
| Termination details |
User Center can be deleted at any time |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| DeviceData, including: Loginstate, logintype(email or phone number), userid, phone number, nickname, birthday, gender, avatar, email, username, Isprivate(if the user accepts the subscriptionor not), dnum |
CSV | Based on user behavior | Real-time generation |
| Token information, including: access token (returned after successful user login, used to process user data), refreshtoken | CSV | Based on user behavior | Real-time generation |
| Non personal data, including: osversion(system version number), clientversion (application version name):, abbr (country code), country abbr (country code) | CSV | Based on user behavior | Real-time generation |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the device and on the cloud server | The data is stored until it is actively removed (clear app or restore to factory settings) | Raw data or Generate Data |
User can access the data by using the Contact form |
| On the device and on the cloud server | The data is stored until it is actively removed (clear app or restore to factory settings) | Generate Data | Unavailable |
| On the device and on the cloud server | The data is stored until it is actively removed (clear app or restore to factory settings) | Raw data |
User can access the data by using the Contact form |
3.2 Data Access and Sharing
The data generated by the product through USER CENTER is neither accessed nor shared by any third parties for any purposes.
TCL Channel
| Description of the Service | TCL Channel allows users to search content available within TCL Channel by initiating the voice control function in Roku TV |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/Terms-EN2.0.html |
| Termination details |
11. Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D) Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days' prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination. |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| User data, including: watch histories, user media collection, user's subscribe, user's pricacy agreement status, TCL UserCenter Account Id, adId |
Json | Based on user behavior | Real-time generation |
| Tracking events, including: user click event, user watch event, user collect event, app launch event, app quite event |
CSV | Based on user behavior | Real-time generation |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the device | Always | Generate Data |
Users can view their data through the watch history and favorites pages within the application |
| On the cloud server | 35 days | Generate Data | User can access the data by using the Contact form |
3.3 Data Access and Sharing
The data generated by the product through TCL CHANNEL is neither accessed nor shared by any third parties for any purposes.
Live TV / TCL Live (previously named as “Streaming Channel”)
| Description of the Service | Live TV / TCL Live is a service which provides a set of audio-visual streaming channels transmitted through network which allows you to watch videos, films and other audio-visual content. Such streaming channels are integrated with the DTV channels of other third parties on the Devices. You can also find those channels on TCL Channel /Live TV/ TCL TV+ or TCL Live |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/privacy/terms/EN2.0.html |
| Termination details |
11. Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D) Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days' prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination. |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| DeviceData, including: Dnum(userid), Dnt(Flag Indicating Whether the User Agrees to the Advertising Privacy Policy), did (Advertising ID): Google Advertising ID is used if the Privacy Policy is agreed; UUID is used if the Privacy Policy is not agreed, CMP Privacy Policy Popup Authorization Result String |
Json | Based on user behavior | Based on user behavior |
| Non personal data, including: app version, device type, language, md5 (Cached Cloud-Delivered Channel Configuration Version Information), device system version, country code, country, appname, app package, device model | CSV | Based on user behavior | Based on user behavior |
| Business data: favorite channels, program filtering, channel editing, source memory, channel memory, TunerMode memory | Key-value/String | Based on user behavior | Based on user behavior |
| TrackingData, including: user's channel playing duration (logging), user's channel switching (logging), user's entry into channel management (logging) |
CSV |
Based on user behavior |
Based on user behavior |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the device | If not actively removed, it will persist | Raw data or Generate Data |
Unavailable |
| On the device | 35 days | Generated Data | User can access the data by using the Contact form |
| On the device | Always | Generated data |
By entering the corresponding function |
| On the cloud |
Duration of the contractual relationship or as necessary for legitimate purposes |
Generated data |
Unavailable |
3.4 Data Access and Sharing
The data generated by the product through LIVE TV / TCL LIVE is neither accessed nor shared by any third parties for any purposes.
TCL Home
| Description of the Service | TCL Home is the portal of TCL smart home products and services. It allows you to control your Devices via key or touch remote and to access to other TCL services, including our Discover Portal, live chat with customer services, your TCL product e-warranty, product service details, and location-based functions and services (such as weather, humidity, etc) |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/privacy/terms/EN2.0.html |
| Termination details |
11. Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D) Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days' prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination. |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| DeviceData, including: Sysversion (system version number),appversion (application version number), dnum (UserId) |
CSV | Based on user behavior | When opening the database for the first time, priority is given to using the database, and the database is not obtained in real-time |
| Non personal data, including: clienttype (device clientType), zone (country code), laguage | CSV | Based on user behavior | When opening the database for the first time, priority is given to using the database, and the database is not obtained in real-time |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the device and on the cloud server | On the device: always; On the cloud: duration of the contractual relationship or as necessary for legitimate purposes |
Raw data |
User can access the data by using the Contact form |
| On the device and on the cloud server | On the device: always; On the cloud: duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data | User can access the data by using the Contact form |
3.5 Data Access and Sharing
The data generated by the product through TCL HOME is neither accessed nor shared by any third parties for any purposes.
BrowseHere (previously named as “T-Browser”)
| Description of the Service | BrowseHere allows you to browse websites through your Device |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/privacy/terms/EN2.0.html |
| Termination details |
11. Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D) Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days' prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| Device Data, including: Basic Identification Data: the device's Device ID, Model, Brand, Manufacturer, Android ID. Hardware Status Data: storage space. Device Settings Data: screen resolution, system language, time zone |
CSV | Based on user behavior | Real-time generation |
| Business Data • Browsing History: the URLs of web pages visited by users in their browsers and access times. • Operation Logs: records of various user operations on the device. • Application Data: Data generated by users while using various applications, including browser bookmarks and browsing history. • Operation Logs: error codes, crash time, process status, and other information when a system or application crashes; and exception types, occurrence times, exception locations, and stack traces during application operation |
CSV | Based on user behavior | Real-time generation |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the device and on the cloud server | On the device: always; On the cloud: duration of the contractual relationship or as necessary for legitimate purposes |
Raw data |
Unavailable |
| On the device and on the cloud server | On the device: always; On the cloud: duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data | User can access the data by using the Contact form |
3.6 Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Entities with access | Purpose of processing | Third-Party sharing | Purpose of data sharing to third-party |
| TCL King Electrical Appliances (Huizhou) Co., Ltd. |
Necessary to provide product functionality and services | Integrate Firebase, monitor crash data, and with user consent, track key metrics such as activity levels, page views, and conversion paths to optimize product experience and growth strategies through data-driven approaches |
Safety Guard
| Description of the Service | Safety Guard allows you to manage your TCL smart TV and its system, such as deleting the junk files, managing hardware access permits (such as that of the microphone) and installing applications from your USB drive |
| User agreement | https://europe.tcllauncher.com/api/v2/system/hwprivacy?zone=FR&type=condition |
| Termination details |
11. Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D) Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days’ prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination. |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| DeviceData, including: ClientType、dnum, countryCode, Equipment model information; The storage capacity of the device, total capacity xxG, available capacity xxG |
JSON | Based on user behavior | Based on user behavior |
| Tracking events | CSV | Based on user behavior | Based on user behavior |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| Just reading from other system applications, without storage or deleting | Just reading from other system applications, without storage or deleting | Raw data |
Unavailable |
| On cloud server | 35 days | Generate Data | User can access the data by using the Contact form |
3.7 Data Access and Sharing
The data generated by theproduct through SAFETY GUARD is neither accessed nor shared by any third parties for any purposes.
MagiConnect
| Description of the Service | MagiConnect is a smart service that enables mapping and interaction among different digital equipment. For example, you may cast the pictures, video and music stored in your mobile phone as well as online media content onto the TCL smart TV and other supported devices, or use your mobile phone as a remote control of your TCL smart TV |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/Terms-EN2.0.html |
| Termination details |
11. Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D)Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days’ prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination. |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| SSID identifies the network. IP address is the Internet Protocol address. Mac address is the Media Access Control address |
String | Based on user behavior | Generate in real-time |
| Locale (region) | String | Based on user behavior | Generate in real-time |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| Use this data to read from the system. Do not save or delete it | Use this data to read from the system. Do not save or delete it | Raw data |
Unavailable |
| On the cloud | 35 days | Raw data | Unavailable |
3.8 Data Access and Sharing
The data generated by the product through MagiConnect is neither accessed nor shared by any third parties for any purposes.
Smart Gallery
| Description of the Service | Smart Gallery allows you to take pictures with the camera on your Device(s) and synchronise with your Google Photo |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/privacy/terms/EN2.0.html |
| Termination details |
11.Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D)Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days’ prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination. |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| User takes photos |
Jpg | Based on user behavior | Based on user behavior |
| Camera status | String | Based on user behavior | Based on user behavior |
| Tracking event | Json | Based on user behavior | Based on user behavior |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the device | Always | Raw data |
User photos can be viewed, retrieved, deleted on the device; and if users upload them to Google Photos, Google Photos also supports viewing, retrieval, and deletion |
| On the device | Always | Raw data | Unavailable |
| On the cloud | 35 days | Generated data |
User can access the data by using the Contact form |
3.9 Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Entities with access | Purpose of processing | Third-Party sharing | Purpose of data sharing to third-party |
| Google |
User photo backup | N/A | N/A |
Gesture Control
| Description of the Service | Gesture Control enable TCL TV to recognize users' gestures and execute gesture control command accordingly |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/privacy/terms/EN2.0.html |
| Termination details |
11. Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D) Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days’ prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination. |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| Tracking data |
CSV | Based on user behavior | Based on user behavior |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| On the cloud | 35 days | Generated data |
User can access the data by using the Contact form |
3.10 Data Access and Sharing
The data generated by the product through GESTURE CONTROL is neither accessed nor shared by any third parties for any purposes.
Remote diagnostics
| Description of the Service | Remote diagnostics enables aftersales maintenance of the TCL Smart TV, such as remote assistance provided by TCL technicians in cases of malfunction |
| User agreement | https://on-hwprivacy-o.api.leiniao.com/privacy/terms/EN2.0.html |
| Termination details |
11. Term and Termination of Services 11.1 These Terms shall be valid and in effect as from the date they are accepted by you and shall remain in force for an open-ended term.You understand and agree that we have the right to terminate all or any part of the TCL Smart Services temporarily or permanently based on our operational policies and subject to the applicable laws at any time, or for any of the reasons set out in these Terms.We will endeavour to promptly notify you about the suspension or termination of TCL Smart Services according to applicable laws, including by general notice on our websites and platforms. We recommend you to pay close attention to our websites and platforms for any notices, promptly backup your information and messages held or accessed via your TCL Account and retrieve anything belonging to you held or accessed via your TCL Account when necessary. We will not be liable to you to the extent that you fail to take necessary measures to protect your information and properties held or accessed via your TCL Account. We will not provide compensation or indemnify you, including, without limitation, on account of loss of profits or goodwill and no indemnity will be owed, either, on account of costs incurred with publicity and/or investments or any other costs, by reason of the termination of these Terms or any TCL Smart Services. 11.2 We may terminate or suspend these Terms at our sole discretion in the following circumstances, without liability whatsoever to you: (A) Any breaches by you of these Terms or any other terms and conditions relating to our services which are mentioned in these Terms; (B) If required by applicable laws, regulations or government actions or if requested by law enforcements, judicial bodies or other government agencies; (C) Due to technical or security issues or problems beyond our control; (D) Any unlawful or fraudulent activities on your behalf; (E) If we decide to discontinue any part of the TCL Smart Services or replace it with an alternative service; and/or (F) For any other reasons with 30 days’ prior notice subject to applicable laws. Unless otherwise specified in these Terms, termination will not affect rights, obligations and liabilities accrued before the date of termination. |
| Types of data generated | Data format | Estimated volume | Frequency of generation and collection |
| DeviceData, including: TV model, dnum(userid), SN(device serial number); Non personal data, including: software version, Audio output source, volume level, audio error code |
String | Based on user behavior | Based on user behavior |
| DeviceData,including: mac, countryCode. Non personal data, including: clientType, app version, languageCode |
CSV | Based on user behavior | Based on user behavior |
| Tracking event | CSV | Based on user behavior | Based on user behavior |
| Data storage | Data retention period | Nature of data | How can the user access such data |
| Use this data to read from the system. Do not save or delete it | Use this data to read from the system. Do not save or delete it. | Raw data |
On the app interface, you can access |
| Use this data to read from the system. Do not save or delete it | Use this data to read from the system. Do not save or delete it | Raw data | User can access the data by using the Contact form |
| On the device and on the cloud | On the device: Delete after upload. On the cloud: 35 days |
Generated data |
User can access the data by using the Contact form |
3.11 Data Access and Sharing
The data generated by the product through REMOTE DIAGNOSTICS is neither accessed nor shared by any third parties for any purposes.
4. User Rights
This section specifies your rights, how you can exercise the rights and the terms of use of the data and quality of service applicable to you.
EU Data Act may give you a number of legal rights in relation to the Connected Product data and Related Service data.
You can submit data access requests and share data with third parties by using below contact:
Data Act Contact Form on TCL's Official Websites >>
To the extent permitted by law, we are unable to provide access to data that contains confidential data, trade secrets, intellectual property, or other proprietary information.
If you would like to exercise your rights in relation to the personal data that we hold about you, please contact us using the details set out in the privacy notice applicable to your product.
For more detailed information about data use and access, please refer to the Terms of Use, electronic manuals, or other relevant materials.
As a user, you have the right to lodge a complaint if you believe that any of your rights under the Data Act have been infringed. This right ensures that your concerns regarding potential violations of data access, sharing, or usage provisions are heard and appropriately addressed by the responsible oversight body. If you wish to exercise this right or require further assistance, please contact the relevant authority in your Member State.
5. Contact information
| Manufacturers | TCL King Electrical Appliances (Huizhou) Co., Ltd. |
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