FAQ
Filters
What can I do if the video is abnormal when using the Multiple Inputs/Outputs port?
What can I do if I cannot turn off the TV through the TV remote?
What can I do if the video is abnormal when using the HDMI IN port?
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
What can I do if the video is abnormal when using the HDMI/ARC OUT port?
What can I do if there is no video after turning on the TV?
No video upon turning on the TV
What can I do if the TV has cross lines issue?
What can I do if the TV has no power at all?
What can I do if the TV has a horizontal line?
What can I do if the TV has a light leakage?
Abnormal color
Color issue with Video
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
What can I do if the TV stays on the startup screen?
What can I do if the video keeps flickering?
Black Screen (Has Audio Has Backlight)
Dirty screen effect
Black Screen (Has Audio But NO Backlight)
What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?
What can I do if the TV screen is black and the backlight is not on but there is audio?
TV Stuck in Splash Screen/Picture Frozen
Flickering Picture
What can I do if the color of the video is abnormal?
Black Screen (NO Audio AND Backlight)
Bright line on top
What can I do if there is a bright line on the top of the TV?
Color issue with Source
What can I do if the TV screen is black but it has audio and the backlight is on?
What can I do if the TV has a dirty screen effect issue?
What can I do if the TV cannot start up successfully from the standby status?
What can I do if the TV keeps restart/power on and off always?
How to reset the TV to the factory default settings?
Cross Lines
Audio Delay/Lip-sync Problem
No Sound from the TV
What can I do if the audio is abnormal when using the SPDIF Audio OUT port?
Crosstalk
Horizontal Bars
What can I do if the video and audio are not synchronized on the TV?
What can I do if the TV has a crosstalk issue?
SPDIF Audio OUT
USB IN
What can I do if the audio is abnormal when using the Headphone OUT port?
HDMI/ARC OUT
Intermittent Black screen
What can I do if the video is distorted on the TV?
ONE Side NO Sound
What can I do if the TV has an intermittent black screen issue?
What can I do if the TV only has sound from one side?
ANT/CABLE RF/Coax IN
What can I do if there is no sound from the TV?
HDMI IN
Headphone OUT
AV/PC/CMPT Audio IN
Distorted
Multiple Inputs/Outputs
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
Light Leakage
What can I do if the audio/video cannot play properly on the TV via the USB drive?
Sleep timer
Picture Settings/Picture Size/Aspect Ratio
Parental Controls
Preset Default Input
4k USB content audio is not coming ?
Keyboard
Home Screen Customization
Privacy Settings
Language
Date/ Time
Status Light (Standby LED)
Themes/Screensaver
Date and Time automatically changed ?
Accessibility
Audio/Sound Settings
WiFi switch can't be turned on
Speed Connection/Bandwidth
What can I do if the wifi network is very slow on the TV?
Unable to Connect to Mobile Hotspot
Server Cannot Be Reached/No Internet Connection
What can I do if there is no wifi network detected on the TV?
What can I do if the TV cannot connect to the mobile hotspot successfully?
NO WiFi Network Detected
Can't find the specific WiFi network
Intermittent Wireless Connection
What can I do if the TV cannot detect my wifi network?
What can I do if the wifi network is unstable on the TV?
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
What Audio coding can support ?
What can I do if I have an issue to login YouTube account on the TV?
System unresponsive
System response is slow
Software Version
Does TCL TV support the Auto Volume Control function?
How to check the software version of your TV?
What can I do if the TV has no response after powering on?
Does dolby vision is supporting in TCL TV ?
What Audio format I can play with USB ?
We are getting low sound from soundbar ?
How to update the application on the TV?
Does This TV have Auto Volume Control ?
Distorted Sound is coming from The Led Tv ?
Software
What format can I play the audio on the TV through the USB drive?
How can I update the software of the TV?
What video decoding does the TV support?
What can I do if the TV's application works slowly?
How to update app
What can I do if the TV cannot load YouTube successfully?
Youtube Account Management/Login Errors/Exit Automatically
Youtube Not Loading
Others Apps
Can't Join A WiFi Network
What can I do if the TV cannot connect to a wifi network successfully?
What can I do if the TV cannot turn on the wifi button?
Streaming Channel from Mobile Devices (Smartphone/Tablet)
Youtube response is very slow
Netflix Network Bandwidth/Speed Requirements/Recommendations
How many bandwidths does TV require that Netflix could play videos fluently?
Can I download and install Skype on the TV?
Unable to connect to specific frequency (2.4G)
How we will connect DVR device to led?
What is the use of hdmi ?
What can I do if the TV cannot connect to the 5GHz band wifi network successfully?
How we will install CCTV CAMERA in led ?
How can I connect the CCTV/DVR/NVR system to the TV?
Which hdmi version cable is supporting in tcl model ?
Unable to connect to specific frequency (5G)
What is the purpose of USB PORT ?
What is the purpose of the USB port on the TV?
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
What is the purpose of the HDMI ports on the TV?
Does the TCL TV support the HDMI 2.1?
Horizontal/Vertical/Cross Lines/Bars
Faulty Screen Mirroring
What can I do if the video has a horizontal/vertical/cross lines/bars?
Dead Pixel/Dark pixel
What can I do if the TV has a crack screen?
What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?
Noisy vedio
Snowy picture
What can I do if the TV has a snowy picture?
What can I do if the TV has a noise video issue?
No picture from all sources
Crack Screen
What can I do if the video is fuzzy?
Picture Too Bright/Dark
What can I do if the TV has no video from all sources?
What can I do if the TV screen is too bright/dark?
What can I do if the TV has a dead pixel or dark pixel issue?
Fuzzy video
Can we install gaming device like play station in led ?
Does the TV have an Optical input port?
Can I connect PS4 or Switch to the TV?
Led is vibrating?
Why AV PAL is coming in led ?
Does this TV set has Optical Output ?
How can I cast/mirror the screen of the laptop to the TV?
Difference between smart tv and android tv?
Does this TV set has Digital Audio Output ?
Does the TV have a Digital Audio input port?
What is the difference between the smart TV and the Android TV?
How we will cast laptop to led ?
Can we install PS4, PS3 In this Led TV?
AV PAL is led problem or not ?
What can I do if the volume is very low from the soundbar?
Buzzing/Clicking/Knocking/Popping Sound
Intermittent No Sound/Audio Drops Out
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
Channel Scan
Program Preview/Program Info/TV Guide
Channel edit/skip/delect
Other Channel/Tuning inquiry/issue
Accessories Purchasing
Remote Issues - Faulty Operation
AV Receivers
Streaming Box
Mobile Devices (Smartphone/Tablet)
Game Console (Xbox, PlayStation, Nintendo, etc)
Other External Device
Sound Bar
With A Network Connection
DVD Player/BluRay Player/DVR/VCR
External Antenna/Cable TV
USB Media Player/USB Flash/Portable External Drive
Headset/Headphones
Cable Box / Satellite TV
Remote Codes
Wireless Network/Hotspot/WiFi
Wired Network
Unable to Login
Changing Channels
Adjusting Clicking Sound
Closed Captions Enable/Disable
Faulty initial setup
Computer
Account Creation
Closed Captions settings (Mode, Language, Style)
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