FAQ
Filters
Network upgrade failed
TV displays a black screen and the standby LED lights off.
Incomplete Network Upgrade
Unable to identify upgrade file with USB upgrade software
TV cannot be turned on after network upgrade
TV displays a black screen and the standby LED lights up.
No network upgrade prompt
TV cycle power on and off after USB upgrading
What can I do if the audio is intermittent when playing the video?
What can I do if the TV only has sound from one side?
What can I do if there is no sound from the TV?
What can I do if the audio is abnormal when using the Headphone OUT port?
What can I do if the video and audio are not synchronized on the TV?
What can I do if the audio is abnormal when using the Multiple Inputs/Outputs port?
What can I do if the TV has a crosstalk issue?
What can I do if the audio is abnormal when using the SPDIF Audio OUT port?
What can I do if the video is distorted on the TV?
What can I do if the audio/video cannot play properly on the TV via the USB drive?
What can I do if there is a bright line on the top of the TV?
What can I do if there is no video after turning on the TV?
What can I do if the color of the video is abnormal?
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?
What can I do if the TV screen is black and the backlight is not on but there is audio?
What can I do if the TV screen is black but it has audio and the backlight is on?
What can I do if the video keeps flickering?
What can I do if the TV stays on the startup screen?
What can I do if the TV has no power at all?
How to reset the TV to the factory default settings?
What can I do if the TV keeps restart/power on and off always?
What can I do if the TV cannot start up successfully from the standby status?
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
What can I do if the TV screen is too bright/dark?
What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?
What can I do if the TV has a dirty screen effect issue?
What can I do if the video is abnormal when using the HDMI IN port?
What can I do if the TV has no video from all sources?
What can I do if the TV has a noise video issue?
What can I do if the video is abnormal when using the HDMI/ARC OUT port?
What can I do if the TV has a dead pixel or dark pixel issue?
What can I do if the TV has an intermittent black screen issue?
What can I do if the video has a horizontal/vertical/cross lines/bars?
What can I do if the TV has a snowy picture?
What can I do if the video is fuzzy?
What can I do if the audio is abnormal when using ANT/CABLE RF/Coax IN port?
What can I do if the TV has a crack screen?
What can I do if the headset/headphone does not work properly with the TCL TV?
How can I check the network status and the network settings on the TCL TV?
How can I set up the captions for the video?
How to scan the channel for my TV?
How can I connect the sound bar to the TV?
How can I connect the computer/PC to the TCL TV?
What can I do if the TV remote does not work properly?
What can I do if the initial setup of the TV is failed?
How to create Google account in TCL Android TV?
How can I use the AV receivers with the TCL TV together?
Can I connect the DVD Player/BluRay Player/DVR/VCR to the TCL TV?
How can I connect the Cable/Satellite box to the TCL TV?
What can I do if the TV has cross lines issue?
Can I use the streaming box with the TCL TV together?
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
What can I do if the TV has a light leakage?
How can I get the Program Preview of the channels?
What can I do if the TV has a horizontal line?
Can I play the video from the USB drive on the TV?
How can I adjust the clicking sound of the menu on the TCL TV?
How can I change the settings of the virtual keyboard on the TCL TV?
Where can I purchase the accessories?
Can I customize the home screen of the TV?
What can I do if the 4K video has no audio when I play the video from the USB drive?
What is the difference between the smart TV and the Android TV?
Can I clear my current channel list?
How can I cast/mirror the screen of the laptop to the TV?
How can I connect the CCTV/DVR/NVR system to the TV?
What can I do if the TV cannot connect to the 5GHz band wifi network successfully?
Can I install the APP that did not downloaded from Google Play?
How can I change the language of the TCL TV?
What can I do if the Date and Time changed automatically on the TV?
Can I connect PS4 or Switch to the TV?
Does the TCL TV support the HDMI 2.1?
How can I set up the picture preference on the TCL TV?
How can I go to the Accessibility menu on the TV?
How can I configure the Audio settings on the TCL TV?
What can I do if the panel screen is vibrating?
Does the TV have an Optical input port?
What is the purpose of the USB port on the TV?
Does the TV have a Digital Audio input port?
How can I set up the Date & Time on the TCL TV?
What can I do if the TV cannot play the AV PAL video?
What is the purpose of the HDMI ports on the TV?
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
What can I do if the TV cannot turn on the wifi button?
What can I do if the TV cannot connect to the mobile hotspot successfully?
What can I do if the wifi network is very slow on the TV?
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
What can I do if there is no wifi network detected on the TV?
What can I do if the TV cannot detect my wifi network?
Can I download and install Skype on the TV?
What can I do if the wifi network is unstable on the TV?
What can I do if the TV cannot connect to a wifi network successfully?
Can I stream channel from my mobile devices to the TCL TV?
How to check the software version of your TV?
Does TCL TV support the Dolby Vision?
How to update the application on the TV?
What video decoding does the TV support?
How can I update the software of the TV?
What can I do if I have an issue to login YouTube account on the TV?
Does TCL TV support the Auto Volume Control function?
What can I do if the TV's application works slowly?
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
What can I do if the TV cannot load YouTube successfully?
How many bandwidths does TV require that Netflix could play videos fluently?
What can I do if the TV has no response after powering on?
What can I do if the volume is very low from the soundbar?
What format can I play the audio on the TV through the USB drive?
How can I turn on the sleep timer of the TCL TV screen?
How can I change the status of the LED light on the TV?
How can I set up Parental Control on the TCL TV?
How can I set up the Screensaver on the TCL TV?
