What can I do if the TV has an intermittent black screen issue?
If the TV has an intermittent black screen issue, please follow the below methods to do the troubleshooting:
- Check whether the power supply of the TV is stable.
- Change another video to play on the TV.
- Try to restore the TV back to the factory settings: press the Home
button on the TV remote. Then select Settings-->Device Preferences-->Factory Reset.
- If the TV has internet access, please check if there is a new version of software updated online or not.
Press the Home
button on the TV remote, and select Settings-->Device Preferences-->About-->System update-->Network Update:
If the problem cannot be resolved, please feel free to call the TCL hotline for further help.
