FAQ

Filters

What can I do if the video is abnormal when using the Multiple Inputs/Outputs port?

What can I do if I cannot turn off the TV through the TV remote?

What can I do if the video is abnormal when using the HDMI IN port?

What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?

What can I do if the video is abnormal when using the HDMI/ARC OUT port?

What can I do if there is no video after turning on the TV?

No video upon turning on the TV

What can I do if the TV has cross lines issue?

# Panel/Display

What can I do if the TV has no power at all?

What can I do if the TV has a horizontal line?

# Panel/Display

What can I do if the TV has a light leakage?

# Panel/Display

Abnormal color

Color issue with Video

What can I do if the TV screen is black and no audio but the backlight of the TV is on?

What can I do if the TV stays on the startup screen?

What can I do if the video keeps flickering?

Black Screen (Has Audio Has Backlight)

Dirty screen effect

Black Screen (Has Audio But NO Backlight)

What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?

What can I do if the TV screen is black and the backlight is not on but there is audio?

TV Stuck in Splash Screen/Picture Frozen

Flickering Picture

What can I do if the color of the video is abnormal?

Black Screen (NO Audio AND Backlight)

Bright line on top

What can I do if there is a bright line on the top of the TV?

Color issue with Source

What can I do if the TV screen is black but it has audio and the backlight is on?

What can I do if the TV has a dirty screen effect issue?

What can I do if the TV cannot start up successfully from the standby status?

What can I do if the TV keeps restart/power on and off always?

How to reset the TV to the factory default settings?

# Operating System

Cross Lines

# Panel/Display

Audio Delay/Lip-sync Problem

No Sound from the TV

What can I do if the audio is abnormal when using the SPDIF Audio OUT port?

Crosstalk

Horizontal Bars

# Panel/Display

What can I do if the video and audio are not synchronized on the TV?

What can I do if the TV has a crosstalk issue?

SPDIF Audio OUT

USB IN

What can I do if the audio is abnormal when using the Headphone OUT port?

HDMI/ARC OUT

Intermittent Black screen

# Panel/Display

What can I do if the video is distorted on the TV?

ONE Side NO Sound

What can I do if the TV has an intermittent black screen issue?

# Panel/Display

What can I do if the TV only has sound from one side?

ANT/CABLE RF/Coax IN

What can I do if there is no sound from the TV?

HDMI IN

Headphone OUT

AV/PC/CMPT Audio IN

Distorted

Multiple Inputs/Outputs

What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?

Light Leakage

# Panel/Display

What can I do if the audio/video cannot play properly on the TV via the USB drive?

Sleep timer

# Setup & Configuration

Picture Settings/Picture Size/Aspect Ratio

# Setup & Configuration

Parental Controls

# Setup & Configuration

Preset Default Input

# Setup & Configuration

4k USB content audio is not coming ?

Keyboard

# Setup & Configuration

Home Screen Customization

# Setup & Configuration

Privacy Settings

# Setup & Configuration

Language

# Setup & Configuration

Date/ Time

# Setup & Configuration

Status Light (Standby LED)

# Setup & Configuration

Themes/Screensaver

# Setup & Configuration

Date and Time automatically changed ?

Accessibility

# Setup & Configuration

Audio/Sound Settings

# Setup & Configuration

WiFi switch can't be turned on

# Network Issues

Speed Connection/Bandwidth

# Network Issues

What can I do if the wifi network is very slow on the TV?

# Network Issues

Unable to Connect to Mobile Hotspot

# Network Issues

Server Cannot Be Reached/No Internet Connection

# Network Issues

What can I do if there is no wifi network detected on the TV?

# Network Issues

What can I do if the TV cannot connect to the mobile hotspot successfully?

# Network Issues

NO WiFi Network Detected

# Network Issues

Can't find the specific WiFi network

# Network Issues

Intermittent Wireless Connection

# Network Issues

What can I do if the TV cannot detect my wifi network?

# Network Issues

What can I do if the wifi network is unstable on the TV?

# Network Issues

What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?

# Network Issues

What Audio coding can support ?

What can I do if I have an issue to login YouTube account on the TV?

System unresponsive

# Operating System

System response is slow

# Operating System

Software Version

# Operating System

Does TCL TV support the Auto Volume Control function?

How to check the software version of your TV?

# Operating System

What can I do if the TV has no response after powering on?

# Operating System

Does dolby vision is supporting in TCL TV ?

What Audio format I can play with USB ?

We are getting low sound from soundbar ?

How to update the application on the TV?

Does This TV have Auto Volume Control ?

Distorted Sound is coming from The Led Tv ?

Software

# Operating System

What format can I play the audio on the TV through the USB drive?

How can I update the software of the TV?

# Operating System

What video decoding does the TV support?

What can I do if the TV's application works slowly?

# Operating System

How to update app

What can I do if the TV cannot load YouTube successfully?

Youtube Account Management/Login Errors/Exit Automatically

Youtube Not Loading

Others Apps

Can't Join A WiFi Network

# Network Issues

What can I do if the TV cannot connect to a wifi network successfully?

# Network Issues

What can I do if the TV cannot turn on the wifi button?

# Network Issues

Streaming Channel from Mobile Devices (Smartphone/Tablet)

Youtube response is very slow

Netflix Network Bandwidth/Speed Requirements/Recommendations

How many bandwidths does TV require that Netflix could play videos fluently?

Can I download and install Skype on the TV?

Unable to connect to specific frequency (2.4G)

# Network Issues

How we will connect DVR device to led?

# Network Issues

What is the use of hdmi ?

# Network Issues

What can I do if the TV cannot connect to the 5GHz band wifi network successfully?

# Network Issues

How we will install CCTV CAMERA in led ?

# Network Issues

How can I connect the CCTV/DVR/NVR system to the TV?

# Network Issues

Which hdmi version cable is supporting in tcl model ?

# Network Issues

Unable to connect to specific frequency (5G)

# Network Issues

What is the purpose of USB PORT ?

# Network Issues

What is the purpose of the USB port on the TV?

# Network Issues

What can I do if the TV cannot connect to the 2.4GHz band wifi network?

# Network Issues

What is the purpose of the HDMI ports on the TV?

# Network Issues

Does the TCL TV support the HDMI 2.1?

# Network Issues

Horizontal/Vertical/Cross Lines/Bars

# Panel/Display

Faulty Screen Mirroring

What can I do if the video has a horizontal/vertical/cross lines/bars?

# Panel/Display

Dead Pixel/Dark pixel

# Panel/Display

What can I do if the TV has a crack screen?

# Panel/Display

What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?

Noisy vedio

Snowy picture

What can I do if the TV has a snowy picture?

What can I do if the TV has a noise video issue?

No picture from all sources

# Panel/Display

Crack Screen

# Panel/Display

What can I do if the video is fuzzy?

Picture Too Bright/Dark

# Panel/Display

What can I do if the TV has no video from all sources?

# Panel/Display

What can I do if the TV screen is too bright/dark?

# Panel/Display

What can I do if the TV has a dead pixel or dark pixel issue?

# Panel/Display

Fuzzy video

Can we install gaming device like play station in led ?

# Network Issues

Does the TV have an Optical input port?

# Network Issues

Can I connect PS4 or Switch to the TV?

# Network Issues

Led is vibrating?

Why AV PAL is coming in led ?

Does this TV set has Optical Output ?

# Network Issues

How can I cast/mirror the screen of the laptop to the TV?

# Network Issues

Difference between smart tv and android tv?

Does this TV set has Digital Audio Output ?

# Network Issues

Does the TV have a Digital Audio input port?

# Network Issues

What is the difference between the smart TV and the Android TV?

How we will cast laptop to led ?

# Network Issues

Can we install PS4, PS3 In this Led TV?

# Network Issues

AV PAL is led problem or not ?

What can I do if the volume is very low from the soundbar?

Buzzing/Clicking/Knocking/Popping Sound

Intermittent No Sound/Audio Drops Out

What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?

Channel Scan

# Setup & Configuration

Program Preview/Program Info/TV Guide

# Setup & Configuration

Channel edit/skip/delect

# Setup & Configuration

Other Channel/Tuning inquiry/issue

Accessories Purchasing

Remote Issues - Faulty Operation

AV Receivers

# Setup & Configuration

Streaming Box

# Setup & Configuration

Mobile Devices (Smartphone/Tablet)

# Setup & Configuration

Game Console (Xbox, PlayStation, Nintendo, etc)

# Setup & Configuration

Other External Device

# Setup & Configuration

Sound Bar

# Setup & Configuration

With A Network Connection

# Setup & Configuration

DVD Player/BluRay Player/DVR/VCR

# Setup & Configuration

External Antenna/Cable TV

# Setup & Configuration

USB Media Player/USB Flash/Portable External Drive

# Setup & Configuration

Headset/Headphones

# Setup & Configuration

Cable Box / Satellite TV

# Setup & Configuration

Remote Codes

# Setup & Configuration

Wireless Network/Hotspot/WiFi

# Setup & Configuration

Wired Network

# Setup & Configuration

Unable to Login

# Setup & Configuration

Changing Channels

# Setup & Configuration

Adjusting Clicking Sound

# Setup & Configuration

Closed Captions Enable/Disable

# Setup & Configuration

Faulty initial setup

# Setup & Configuration

Computer

# Setup & Configuration

Account Creation

# Setup & Configuration

Closed Captions settings (Mode, Language, Style)

# Setup & Configuration

BESOIN D'AIDE?

Numéro de téléphone du service client TCL au Maroc

00212 700009688

Du lundi au vendredi (sauf jours fériés) : de 9h00 à 17h00

Langue : français, arabe, anglais

Pour toute demande de renseignements sur le service, vous pouvez nous contacter service.mo@tcl.com