FAQ

Filters

What can I do if the TV remote does not work properly?

Where can I purchase the accessories?

How can I get the Program Preview of the channels?

# Setup & Configuration

How to scan the channel for my TV?

# Setup & Configuration

Can I play the video from the USB drive on the TV?

# Setup & Configuration

Can I use the streaming box with the TCL TV together?

# Setup & Configuration

How can I use the AV receivers with the TCL TV together?

# Setup & Configuration

How can I connect the sound bar to the TV?

# Setup & Configuration

What can I do if the headset/headphone does not work properly with the TCL TV?

# Setup & Configuration

Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?

# Setup & Configuration

Can I connect the DVD Player/BluRay Player/DVR/VCR to the TCL TV?

# Setup & Configuration

How can I connect the computer/PC to the TCL TV?

# Setup & Configuration

How can I connect the Cable/Satellite box to the TCL TV?

# Setup & Configuration

What can I do if the initial setup of the TV is failed?

# Setup & Configuration

How can I check the network status and the network settings on the TCL TV?

# Setup & Configuration

How can I adjust the clicking sound of the menu on the TCL TV?

# Setup & Configuration

How to create Google account in TCL Android TV?

# Setup & Configuration

How can I set up the captions for the video?

# Setup & Configuration

How can I change the settings of the virtual keyboard on the TCL TV?

# Setup & Configuration

How can I set up Parental Control on the TCL TV?

# Setup & Configuration

How can I turn on the sleep timer of the TCL TV screen?

# Setup & Configuration

How can I set up the Screensaver on the TCL TV?

# Setup & Configuration

How can I change the status of the LED light on the TV?

# Setup & Configuration

Can I install the APP that did not downloaded from Google Play?

# Setup & Configuration

Can I clear my current channel list?

# Setup & Configuration

How can I set up the picture preference on the TCL TV?

# Setup & Configuration

How can I change the language of the TCL TV?

# Setup & Configuration

Can I customize the home screen of the TV?

# Setup & Configuration

How can I set up the Date & Time on the TCL TV?

# Setup & Configuration

How can I configure the Audio settings on the TCL TV?

# Setup & Configuration

How can I go to the Accessibility menu on the TV?

# Setup & Configuration

What can I do if the Date and Time changed automatically on the TV?

What can I do if the 4K video has no audio when I play the video from the USB drive?

What can I do if the TV cannot play the AV PAL video?

What can I do if the panel screen is vibrating?

What is the difference between the smart TV and the Android TV?

Does the TV have a Digital Audio input port?

# Network Issues

Does the TV have an Optical input port?

# Network Issues

Can I connect PS4 or Switch to the TV?

# Network Issues

How can I cast/mirror the screen of the laptop to the TV?

# Network Issues

How can I connect the CCTV/DVR/NVR system to the TV?

# Network Issues

What is the purpose of the HDMI ports on the TV?

# Network Issues

What is the purpose of the USB port on the TV?

# Network Issues

Does the TCL TV support the HDMI 2.1?

# Network Issues

What can I do if the TV cannot connect to the 5GHz band wifi network successfully?

# Network Issues

What can I do if the TV cannot connect to the 2.4GHz band wifi network?

# Network Issues

What can I do if the TV cannot connect to the mobile hotspot successfully?

# Network Issues

What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?

# Network Issues

What can I do if the wifi network is unstable on the TV?

# Network Issues

What can I do if the TV cannot detect my wifi network?

# Network Issues

What can I do if there is no wifi network detected on the TV?

# Network Issues

What can I do if the wifi network is very slow on the TV?

# Network Issues

What can I do if the TV cannot turn on the wifi button?

# Network Issues

What can I do if the TV cannot connect to a wifi network successfully?

# Network Issues

Can I download and install Skype on the TV?

Can I stream channel from my mobile devices to the TCL TV?

How many bandwidths does TV require that Netflix could play videos fluently?

What can I do if the TV cannot load YouTube successfully?

What can I do if I have an issue to login YouTube account on the TV?

How to update the application on the TV?

How to check the software version of your TV?

# Operating System

What can I do if the TV has no response after powering on?

# Operating System

What can I do if the TV's application works slowly?

# Operating System

How can I update the software of the TV?

# Operating System

Does TCL TV support the Dolby Vision?

Does TCL TV support the Auto Volume Control function?

What video decoding does the TV support?

# Audio Issues,Video Issues

What format can I play the audio on the TV through the USB drive?

What can I do if the volume is very low from the soundbar?

What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?

What can I do if the audio is intermittent when playing the video?

What can I do if the video is distorted on the TV?

What can I do if the TV has a crosstalk issue?

What can I do if the video and audio are not synchronized on the TV?

What can I do if there is no sound from the TV?

What can I do if the TV only has sound from one side?

What can I do if the audio/video cannot play properly on the TV via the USB drive?

What can I do if the audio is abnormal when using the SPDIF Audio OUT port?

What can I do if the audio is abnormal when using the Multiple Inputs/Outputs port?

What can I do if the audio is abnormal when using the Headphone OUT port?

What can I do if the video is abnormal when using the HDMI/ARC OUT port?

What can I do if the video is abnormal when using the HDMI IN port?

What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?

What can I do if the audio is abnormal when using ANT/CABLE RF/Coax IN port?

What can I do if the TV has an intermittent black screen issue?

# Panel/Display

What can I do if the TV has a dead pixel or dark pixel issue?

# Panel/Display

What can I do if the TV has no video from all sources?

# Panel/Display

What can I do if the TV screen is too bright/dark?

# Panel/Display

What can I do if the TV has a crack screen?

# Panel/Display

What can I do if the video has a horizontal/vertical/cross lines/bars?

# Panel/Display

What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?

What can I do if the video is fuzzy?

What can I do if the TV has a snowy picture?

What can I do if the TV has a noise video issue?

What can I do if the TV has a dirty screen effect issue?

What can I do if there is a bright line on the top of the TV?

What can I do if the TV stays on the startup screen?

What can I do if the video keeps flickering?

What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?

What can I do if the color of the video is abnormal?

What can I do if the TV screen is black and the backlight is not on but there is audio?

What can I do if the TV screen is black but it has audio and the backlight is on?

What can I do if the TV screen is black and no audio but the backlight of the TV is on?

What can I do if there is no video after turning on the TV?

Video tutorials

Find all of our tutorials on our Youtube Channel.

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Need more help?

We're here for you, whether you are experiencing any issues or need product assistance.

Hotline & WhatsApp

Hotline: 1-800-81-0014

WhatsApp: +603-77336601

Monday - Friday: 9:00am - 6:00pm * Excluding public holidays

Support Language: English, Bahasa Melayu

Email

For any service enquiries , you can contact us.

service.my@tcl.com