If the audio is abnormal when using the HDMI/ARC
OUT port, please follow the below methods to do the troubleshooting:
- Check whether the video source device supports
the ARC function. You could check it with the support of the video source
device. If the video source supports the ARC function, make sure that you plug
the video source device into the ARC HDMI port.
- Check whether the TV enables the T-LINK/HDMI
Advanced. If you cannot find this option on your TV, the TV will turn on it
automatically when you play an ARC video.
- If the TV has internet access, please check if
there is a new version of software updated online or not.
Press the Home
button on the TV
remote, and select Settings-->Device Preferences-->About-->System update-->Network Update:
If the issue cannot be resolved, please feel free to call the TCL hotline for further help.
