If the color of the video is abnormal, please follow the below methods to do the troubleshooting:
- Make sure the TV works with only one video source. For
example, if you use the HDMI and the USB media together, please remove one of
the video sources.
- Plug the TV into the socket only, and unplug other electric appliances from the socket.
- Try to restore the TV back to the factory
settings: press the Home
button on the TV remote. Then select Settings-->Device Preferences-->Factory Reset.
- If the TV has internet access, please check if
there is a new version of software updated online or not. Press the Home button on the TV remote, and select Settings-->Device Preferences-->AboutàSystem
update-->Network Update:
If the issue cannot be resolved, please feel
free to call the TCL hotline for further help.
