What can I do if the initial setup of the TV is failed?

If the initial setup of the TV is failed, please follow the below steps to do the troubleshooting.

  1. Press the Home button on the TV remote and select Setting on the right corner.
  2. Select Device Preferences-->Factory Reset.
  3. If the TV still cannot initialize successfully, check if the software of the TV is the latest one. The software could be checked on the Device Preferences-->About. If the software is not the latest one, we suggest upgrading the software version to the latest one.

If the issue cannot be resolved, please feel free to call the TCL hotline for further help.