FAQ
Filters
Network upgrade failed
# Network Issues
TV displays a black screen and the standby LED lights off.
# Power Issues
Incomplete Network Upgrade
# Network Issues
Unable to identify upgrade file with USB upgrade software
# Network Issues
TV cannot be turned on after network upgrade
# Network Issues
TV displays a black screen and the standby LED lights up.
# Power Issues
No network upgrade prompt
# Network Issues
TV cycle power on and off after USB upgrading
# Network Issues
What can I do if the audio is intermittent when playing the video?
# Audio Issues
What can I do if the TV only has sound from one side?
# Audio Issues
What can I do if there is no sound from the TV?
# Audio Issues
What can I do if the audio is abnormal when using the Headphone OUT port?
# Audio Issues
What can I do if the video and audio are not synchronized on the TV?
# Audio Issues
What can I do if the audio is abnormal when using the Multiple Inputs/Outputs port?
# Audio Issues
What can I do if the TV has a crosstalk issue?
# Audio Issues
What can I do if the audio is abnormal when using the SPDIF Audio OUT port?
# Audio Issues
What can I do if the video is distorted on the TV?
# Audio Issues
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Audio Issues
What can I do if there is a bright line on the top of the TV?
# Video Issues
What can I do if there is no video after turning on the TV?
# Video Issues
What can I do if the color of the video is abnormal?
# Video Issues
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Video Issues
What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?
# Video Issues
What can I do if the TV screen is black and the backlight is not on but there is audio?
# Video Issues
What can I do if the TV screen is black but it has audio and the backlight is on?
# Video Issues
What can I do if the video keeps flickering?
# Video Issues
What can I do if the TV stays on the startup screen?
# Video Issues
What can I do if the TV has no power at all?
# Power Issues
How to reset the TV to the factory default settings?
# Operating System
What can I do if the TV keeps restart/power on and off always?
# Power Issues
What can I do if the TV cannot start up successfully from the standby status?
# Power Issues
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
# Audio Issues
What can I do if the TV screen is too bright/dark?
# Panel/Display
What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?
# Video Issues
What can I do if the TV has a dirty screen effect issue?
# Video Issues
What can I do if the video is abnormal when using the HDMI IN port?
# Audio Issues
What can I do if the TV has no video from all sources?
# Panel/Display
What can I do if the TV has a noise video issue?
# Video Issues
What can I do if the video is abnormal when using the HDMI/ARC OUT port?
# Audio Issues
What can I do if the TV has a dead pixel or dark pixel issue?
# Panel/Display
What can I do if the TV has an intermittent black screen issue?
# Panel/Display
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Panel/Display
What can I do if the TV has a snowy picture?
# Video Issues
What can I do if the video is fuzzy?
# Video Issues
What can I do if the audio is abnormal when using ANT/CABLE RF/Coax IN port?
# Audio Issues
What can I do if the TV has a crack screen?
# Panel/Display
What can I do if the headset/headphone does not work properly with the TCL TV?
# Setup & Configuration
How can I check the network status and the network settings on the TCL TV?
# Setup & Configuration
How can I set up the captions for the video?
# Setup & Configuration
How to scan the channel for my TV?
# Setup & Configuration
How can I connect the sound bar to the TV?
# Setup & Configuration
How can I connect the computer/PC to the TCL TV?
# Setup & Configuration
What can I do if the TV remote does not work properly?
# Accessories
What can I do if the initial setup of the TV is failed?
# Setup & Configuration
How to create Google account in TCL Android TV?
# Setup & Configuration
How can I use the AV receivers with the TCL TV together?
# Setup & Configuration
Can I connect the DVD Player/BluRay Player/DVR/VCR to the TCL TV?
# Setup & Configuration
How can I connect the Cable/Satellite box to the TCL TV?
# Setup & Configuration
What can I do if the TV has cross lines issue?
# Panel/Display
Can I use the streaming box with the TCL TV together?
# Setup & Configuration
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Setup & Configuration
What can I do if the TV has a light leakage?
# Panel/Display
How can I get the Program Preview of the channels?
# Setup & Configuration
What can I do if the TV has a horizontal line?
# Video Issues# Panel/Display
Can I play the video from the USB drive on the TV?
# Setup & Configuration
How can I adjust the clicking sound of the menu on the TCL TV?
# Setup & Configuration
How can I change the settings of the virtual keyboard on the TCL TV?
# Setup & Configuration
Where can I purchase the accessories?
# Accessories
Can I customize the home screen of the TV?
# Setup & Configuration
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Others
What is the difference between the smart TV and the Android TV?
# Others
Can I clear my current channel list?
# Setup & Configuration
How can I cast/mirror the screen of the laptop to the TV?
# Network Issues
How can I connect the CCTV/DVR/NVR system to the TV?
# Network Issues
What can I do if the TV cannot connect to the 5GHz band wifi network successfully?
# Network Issues
Can I install the APP that did not downloaded from Google Play?
# Setup & Configuration
How can I change the language of the TCL TV?
# Setup & Configuration
What can I do if the Date and Time changed automatically on the TV?
# Others
Can I connect PS4 or Switch to the TV?
# Network Issues
Does the TCL TV support the HDMI 2.1?
# Network Issues
How can I set up the picture preference on the TCL TV?
# Setup & Configuration
How can I go to the Accessibility menu on the TV?
# Setup & Configuration
How can I configure the Audio settings on the TCL TV?
# Setup & Configuration
What can I do if the panel screen is vibrating?
# Others
Does the TV have an Optical input port?
# Network Issues
What is the purpose of the USB port on the TV?
# Network Issues
Does the TV have a Digital Audio input port?
# Network Issues
How can I set up the Date & Time on the TCL TV?
# Setup & Configuration
What can I do if the TV cannot play the AV PAL video?
# Others
What is the purpose of the HDMI ports on the TV?
# Network Issues
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Network Issues
What can I do if the TV cannot turn on the wifi button?
# Network Issues
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Network Issues
What can I do if the wifi network is very slow on the TV?
# Network Issues
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Network Issues
What can I do if there is no wifi network detected on the TV?
# Network Issues
What can I do if the TV cannot detect my wifi network?
# Network Issues
Can I download and install Skype on the TV?
# APPs
What can I do if the wifi network is unstable on the TV?
# Network Issues
What can I do if the TV cannot connect to a wifi network successfully?
# Network Issues
Can I stream channel from my mobile devices to the TCL TV?
# APPs
How to check the software version of your TV?
# Operating System
Does TCL TV support the Dolby Vision?
# Audio Issues
How to update the application on the TV?
# APPs
What video decoding does the TV support?
# Audio Issues# Video Issues
How can I update the software of the TV?
# Operating System
What can I do if I have an issue to login YouTube account on the TV?
# APPs
Does TCL TV support the Auto Volume Control function?
# Audio Issues
What can I do if the TV's application works slowly?
# Operating System
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Audio Issues
What can I do if the TV cannot load YouTube successfully?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
What can I do if the TV has no response after powering on?
# Operating System
What can I do if the volume is very low from the soundbar?
# Audio Issues
What format can I play the audio on the TV through the USB drive?
# Audio Issues
How can I turn on the sleep timer of the TCL TV screen?
# Setup & Configuration
How can I change the status of the LED light on the TV?
# Setup & Configuration
How can I set up Parental Control on the TCL TV?
# Setup & Configuration
How can I set up the Screensaver on the TCL TV?
# Setup & Configuration
NEED MORE HELP?
Morocco
Customer Service Hotline
00212 700009688
Monday-Friday: 9:00am to 5:00pm
Support Language: French, Arabic, English
For any service enquiries, you can contact us
Egypt
Customer Service Hotline
Monday – Friday: 8:30am to 7:30pm
Saturday – Sunday: 10:00am to 7:00pm
Support Language: English
For any service enquiries, you can contact us at 19012
Tunisia
Customer Service Hotline
Monday - friday: 8:00am to 4:15pm
Support Language: English
For any service enquiries, you can contact us at samir.ammar@elathir.com
JOIN OUR MAILING LIST FOR EXCLUSIVE NEWS, OFFERS AND MORE.
By clicking? Subscribe?, you will be able to hear about the newest information about Newsroom and Promotion from TCL.
DISCOVER THE IDEAL TV FOR YOU
START THE EXPERIENCE
Copyright © 2025 TCL. All Rights Reserved.
