If you're not receiving notifications, please follow the steps below in order to troubleshoot.
Step 1: Basic Checks
Ensure your phone and watch have a stable connection (via Bluetooth or Internet).
Check that your phone is not in "Do Not Disturb" or "Sleep" mode.
Restart the TCL Connect App on your phone, and restart your watch.
Step 2: Check Your Phone's System Notification Settings
This is the most common cause. You need to allow the TCL Connect App to send notifications on your phone.
For Android:
Go to Settings > Apps > TCL Connect > Notifications.
Ensure that "Allow Notifications" is turned on.
For iOS:
Go to Settings > Notifications > TCL Connect.
Ensure that "Allow Notifications" is turned on.
Step 3: Check Permissions Inside the TCL Connect App
The app needs specific permissions to share notification content with the watch.
Open the TCL Connect App on your phone.
Go to More > User Permissions.
Find and enable Chat.
Step 4: Final Recommendation
If the above steps don't resolve the issue, please ensure both the TCL Connect App and your watch's firmware are updated to the latest version.
