Model

FAQ

Filters

How can I get help in case I have difficulty in using the watch?

# Troubleshooting

Why cannot I pair my watch with my phone after changing my phone number?

# Basic Settings

Why cannot I use the watch for video calls?

# Basic Settings

Why am I not receiving notifications from the TCL Connect App?

# Basic Settings

Why is the location inaccurate, or why can’t I find my child?

# Basic Settings

How do I unpair your watch from your phone?

# Basic Settings

How can watch add new friends?

# Basic Settings

How can family members obtain administrator permission?

# Basic Settings

Other family members want to be added into the contacts list. How can I do?

# Basic Settings

If I deleted my watch from the TCL Connect app, how can I re-bind the watch with my phone?

# Basic Settings

What do administrator, non-administrator, and contacts mean? What are their respective permissions?

# Basic Settings

I’ve downloaded TCL Connect App, How can I pair my watch with my phone?

# Basic Settings

Where can I get QR code?

# Basic Settings

How can I download TCL Connect app and create an account?

# Basic Settings

What can I do when I can’t obtain the verification code during registration?

# Troubleshooting

What should I do if my device has not been used for a long time and cannot power on?

# Troubleshooting

Whether the storage and use of location data for user will be divulged?

Whether the material of this product is harmful to seniors?

What can I do when my phone unable to pair with my watch?

# Troubleshooting

What can I do when my phone unable to obtain the position of my watch?

# Troubleshooting

How can I use SOS?

# Basic Settings

How do I set a school time?

# Basic Settings

How do I add and delete Alarms and Reminders?

# Basic Settings

How do I add and delete safezone?

# Basic Settings

What to do with my used terminals?

How can I use the data service for my watch?

How about the positioning accuracy for my watch?

What do I need to know about the Waterproof notice of my watch?

What SIM Card does the watch support?

How to add family members into the contacts list?

# Basic Settings

What operating systems does the application support?