FAQ

Filters

Network upgrade failed

# Network Issues

TV displays a black screen and the standby LED lights off.

Unable to identify upgrade file with USB upgrade software

# Network Issues

TV cannot be turned on after network upgrade

# Network Issues

TV displays a black screen and the standby LED lights up.

No network upgrade prompt

# Network Issues

TV cycle power on and off after USB upgrading

# Network Issues

Incomplete Network Upgrade

# Network Issues

What can I do if there is a bright line on the top of the TV?

What can I do if there is no video after turning on the TV?

What can I do if the color of the video is abnormal?

What can I do if the TV screen is black and no audio but the backlight of the TV is on?

How to reset the TV to the factory default settings?

# Operating System

What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?

What can I do if the TV screen is black and the backlight is not on but there is audio?

What can I do if the TV screen is black but it has audio and the backlight is on?

What can I do if the TV keeps restart/power on and off always?

What can I do if the video keeps flickering?

What can I do if the TV cannot start up successfully from the standby status?

What can I do if the TV stays on the startup screen?

What can I do if the TV has no power at all?

What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?

What can I do if the TV screen is too bright/dark?

# Panel/Display

What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?

What can I do if the TV has a dirty screen effect issue?

What can I do if the audio is intermittent when playing the video?

What can I do if the TV only has sound from one side?

What can I do if there is no sound from the TV?

What can I do if the audio is abnormal when using the Headphone OUT port?

What can I do if the video is abnormal when using the HDMI IN port?

What can I do if the TV has no video from all sources?

# Panel/Display

What can I do if the TV has a noise video issue?

What can I do if the video and audio are not synchronized on the TV?

What can I do if the audio is abnormal when using the Multiple Inputs/Outputs port?

What can I do if the video is abnormal when using the HDMI/ARC OUT port?

What can I do if the TV has a dead pixel or dark pixel issue?

# Panel/Display

What can I do if the TV has an intermittent black screen issue?

# Panel/Display

What can I do if the video has a horizontal/vertical/cross lines/bars?

# Panel/Display

What can I do if the TV has a snowy picture?

What can I do if the TV has a crosstalk issue?

What can I do if the audio is abnormal when using the SPDIF Audio OUT port?

What can I do if the video is fuzzy?

What can I do if the audio is abnormal when using ANT/CABLE RF/Coax IN port?

What can I do if the TV has a crack screen?

# Panel/Display

What can I do if the video is distorted on the TV?

What can I do if the audio/video cannot play properly on the TV via the USB drive?

How can I check the network status and the network settings on the TCL TV?

# Setup & Configuration

How can I set up the captions for the video?

# Setup & Configuration

How can I connect the computer/PC to the TCL TV?

# Setup & Configuration

What can I do if the initial setup of the TV is failed?

# Setup & Configuration

How to create Google account in TCL Android TV?

# Setup & Configuration

How can I connect the Cable/Satellite box to the TCL TV?

# Setup & Configuration

What can I do if the TV has cross lines issue?

# Panel/Display

What can I do if the TV has a light leakage?

# Panel/Display

How can I set up Parental Control on the TCL TV?

# Setup & Configuration

How can I adjust the clicking sound of the menu on the TCL TV?

# Setup & Configuration

How can I change the settings of the virtual keyboard on the TCL TV?

# Setup & Configuration

Can I stream channel from my mobile devices to the TCL TV?

How to check the software version of your TV?

# Operating System

Does TCL TV support the Dolby Vision?

What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?

# Network Issues

What can I do if the TV cannot turn on the wifi button?

# Network Issues

How to update the application on the TV?

How can I update the software of the TV?

# Operating System

What can I do if the TV cannot connect to the mobile hotspot successfully?

# Network Issues

What can I do if the wifi network is very slow on the TV?

# Network Issues

What can I do if I have an issue to login YouTube account on the TV?

Does TCL TV support the Auto Volume Control function?

What can I do if the TV cannot connect to the 2.4GHz band wifi network?

# Network Issues

What can I do if there is no wifi network detected on the TV?

# Network Issues

What can I do if the TV's application works slowly?

# Operating System

What can I do if the TV cannot detect my wifi network?

# Network Issues

Can I download and install Skype on the TV?

What can I do if the TV cannot load YouTube successfully?

How many bandwidths does TV require that Netflix could play videos fluently?

What can I do if the TV has no response after powering on?

# Operating System

What can I do if the wifi network is unstable on the TV?

# Network Issues

What can I do if the TV cannot connect to a wifi network successfully?

# Network Issues

How can I turn on the sleep timer of the TCL TV screen?

# Setup & Configuration

Can I customize the home screen of the TV?

# Setup & Configuration

What can I do if the 4K video has no audio when I play the video from the USB drive?

What is the difference between the smart TV and the Android TV?

Can I clear my current channel list?

# Setup & Configuration

Can I install the APP that did not downloaded from Google Play?

# Setup & Configuration

How can I change the language of the TCL TV?

# Setup & Configuration

What can I do if the Date and Time changed automatically on the TV?

Can I connect PS4 or Switch to the TV?

# Network Issues

How can I set up the picture preference on the TCL TV?

# Setup & Configuration

How can I go to the Accessibility menu on the TV?

# Setup & Configuration

How can I change the status of the LED light on the TV?

# Setup & Configuration

How can I configure the Audio settings on the TCL TV?

# Setup & Configuration

What can I do if the panel screen is vibrating?

Does the TV have an Optical input port?

# Network Issues

How can I set up the Screensaver on the TCL TV?

# Setup & Configuration

Does the TV have a Digital Audio input port?

# Network Issues

How can I set up the Date & Time on the TCL TV?

# Setup & Configuration

What can I do if the TV cannot play the AV PAL video?

What can I do if the headset/headphone does not work properly with the TCL TV?

# Setup & Configuration

How to scan the channel for my TV?

# Setup & Configuration

How can I connect the sound bar to the TV?

# Setup & Configuration

What can I do if the TV remote does not work properly?

How can I use the AV receivers with the TCL TV together?

# Setup & Configuration

Can I connect the DVD Player/BluRay Player/DVR/VCR to the TCL TV?

# Setup & Configuration

Can I use the streaming box with the TCL TV together?

# Setup & Configuration

Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?

# Setup & Configuration

How can I get the Program Preview of the channels?

# Setup & Configuration

What can I do if the TV has a horizontal line?

# Video Issues# Panel/Display

Can I play the video from the USB drive on the TV?

# Setup & Configuration

Where can I purchase the accessories?

How can I cast/mirror the screen of the laptop to the TV?

# Network Issues

How can I connect the CCTV/DVR/NVR system to the TV?

# Network Issues

What can I do if the TV cannot connect to the 5GHz band wifi network successfully?

# Network Issues

Does the TCL TV support the HDMI 2.1?

# Network Issues

What is the purpose of the USB port on the TV?

# Network Issues

What is the purpose of the HDMI ports on the TV?

# Network Issues

What video decoding does the TV support?

# Audio Issues# Video Issues

What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?

What can I do if the volume is very low from the soundbar?

What format can I play the audio on the TV through the USB drive?

Video tutorials

Find all of our tutorials on our Youtube Channel.

Download

Need more help?

We're here for you, whether you are experiencing any issues or need product assistance.

Hotline

0850 209 98 25 (0850 2099 TCL)

Weekdays: 9.00am – 8.00pm *Live Support

Weekend: 10.00am – 8:00pm *Live Support

(Automatic Registration System as of 20.00)

Email

For any service enquiries , you can contact us.

Service feedback

Only accept feedback regarding service-related（Door to door service, Onsite service, Hotline service） issues. For product, software, or other issues, please contact us through other channels. Thank you.