TCL 4K HDR Google TV

FAQ

Filters

Network upgrade failed

TV displays a black screen and the standby LED lights off.

Incomplete Network Upgrade

Unable to identify upgrade file with USB upgrade software

TV cannot be turned on after network upgrade

TV displays a black screen and the standby LED lights up.

NEED MORE HELP?

Contact us

You can send us your request, we will

reply as soon as possible

Service center

For any service enquires，you can

find us here

TV Social Media

Contact us on WhatsApp and we'll reply your question.