Service Procedure for Air Conditioning Product (non-portable models)

WARRANTY CLAIMS PROCEDURE

UP TO 60 MONTHS REPAIR WARRANTY*

For technical support or claims, please call our hotline on 1300 738 149 & select option 2

BEFORE CALLING IT IS RECOMMENDED THAT YOU CHECK THE TROUBLESHOOTING GUIDE IN THE OWNER'S MANUAL

Service Procedure

To facilitate the warranty claims process, please have your proof of purchase, installer's certificate, model number, and serial number ready. Our service advisers will request this information and a copy of these documents. Our service centres operate between 8:30AM – 8:30 PM Mon. to Fri. and 9AM – 6PM Sat and Sun excluding public holidays but is subject to change.

If you are calling for troubleshooting guidance, please have the following ready:
1. The serial number of the Product
2. Proof of purchase evidence
3. Proof of installation certificate by a licenced plumber and/ or electrician.
A copy of these documents will be required if troubleshooting is unable to resolve your issue and a warranty claim is required to be made.

*if purchased as a consumer, please refer to clause 7 in the terms and conditions.