To facilitate the warranty claims process, please have your proof of purchase, installer's certificate, model number, and serial number ready. Our service advisers will request this information and a copy of these documents. Our service centres operate between 8:30AM – 8:30 PM Mon. to Fri. and 9AM – 6PM Sat and Sun excluding public holidays but is subject to change.
If you are calling for troubleshooting guidance, please have the following ready:
1. The serial number of the Product
2. Proof of purchase evidence
3. Proof of installation certificate by a licenced plumber and/ or electrician.
A copy of these documents will be required if troubleshooting is unable to resolve your issue and a warranty claim is required to be made.
*if purchased as a consumer, please refer to clause 7 in the terms and conditions.