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Knowledge Center

Type your model in the search bar and find a convenient self-service option for your TCL appliance.

FAQs & Tutorials

Explore all the support information available for your TCL product, such as FAQs, and video tutorials.

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Warranty

Learn more about your product coverage within the legal warranty period.

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Check Repair Status

Service requests submitted by phone or email.

Using the unique RMA number and the Serial Number of your product.

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SmartUser Multi Split AC Customers

We have recently been made aware that SmartUser has been making representations to the effect as an "Official Partner" Of TCL.

TCL Australia does not play any role in the manufacturing, Sales, Promotions and/or after-sale support of these units.

Please read our customer letter below for more details.

Read Letter