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TCL SWEEVA SW6000BK | TCL Sweeva SW6000BK Smart Robot Vacuum Cleaner with Wi-Fi, 2700Pa suction power, HEPA filter, UV-C Sterilisation and self-charging
: SW6000BK

TCL SWEEVA SW6000BK

TCL Sweeva SW6000BK Smart Robot Vacuum Cleaner with Wi-Fi, 2700Pa suction power, HEPA filter, UV-C Sterilisation and self-charging

FAQ

Filters

Is the Robot Vaccum Cleaner a pet-safe product? 

# First Steps

Can I use the 5GHz frequency band for Wi-Fi wireless connection?

# Connect and upgrade

What Wi-Fi frequency band can be used for Wi-Fi wireless connection?

# Connect and upgrade

What does it mean a light status?

# First Steps

Should I clean the Robot Vacuum sensors?

# Cleaning Tips

What are the meanings of error tones and indicators?

# Product Performance

How long does it take to rinse (wash) the dustbin and filter?

# Cleaning Tips

What should I do if the robot gets stuck in a "forward collision"?

# First Steps

What should I do if the Robot Vacuum cannot find the charging dock for a long time during the recharging process?

# Daily Use

What should I do if the Robot Vacuum Cleaner returns to the charging dock, but it cannot be charged?

# First Steps

What should I do if the noise becomes louder?

# Daily Use

Is the Robot Vacuum Cleaner suitable for removing liquid?

# Daily Use

What do the different suction powers mean?

# Daily Use

Is the Robot Vaccum Cleaner a child-safe product? 

# First Steps

What should I do when the TCL Home App reminds me that the Robot Vacuum Cleaner is offline?

# Connect and upgrade

How long can I use the Robot Vacuum Cleaner continuously?

# Daily Use

What should I do if the suction power becomes weak?

# Daily Use

What should I do if I cannot start the Robot Vacuum Cleaner?

# First Steps

What should I do if the roller brush does not turn?

# Daily Use

What should I do if the Robot Vacuum Cleaner behaves abnormally?

# Daily Use

What should I do if the speaker fails to control the Robot Vacuum Cleaner?

# Connect and upgrade

Why didn't the Robot Vacuum clean as scheduled?

# Daily Use

What is the reason for the decrease of cleaning ability or dust leakage?

# Daily Use

Do I need to shut down the Robot Vacuum Cleaner when it is not working?

# Daily Use

Does the charging dock consume electricity all the time?

# Daily Use

Does the Robot Vacuum Cleaner's normal use have ambient temperature requirements?

# Daily Use

Do I need to charge the Robot Vacuum Cleaner for 16 hours for the first use?

# First Steps

How to upgrade the firmware?

# Connect and upgrade

Download

Need more help?

We're here for you, whether you are experiencing any issues or need product assistance.

Call

Our Support team is just a call away.

National telephone rates apply. 

We are closed during National Bank holidays.

 

09:00h to 18:00h (Mon-Fri)

01 571 2605

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