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FAQ
Filters
What can I do if the TV has no power at all?
# Product Performance
Prime Video Not Working on Your Fire TV?
# APPs
How to pair the Bluetooth device with the TCL TV?
# Accessories
Where can I purchase the accessories?
# Accessories
What can I do if the TV remote does not work properly?
# Accessories
Can I stream channel from my mobile devices to the TCL TV?
# Smart TV
Can I clear my current channel list?
# Smart TV
How to scan the channel for my TV?
# Smart TV
How can I connect the sound bar to the TV?
# Connectivity
Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?
# Connectivity
How can I connect the computer/PC to the TCL TV?
# Connectivity
How can I connect the Cable/Satellite box to the TCL TV?
# Connectivity
How to create Google account in TCL Google TV?
# APPs
How can I check the network status and the network settings on the TCL TV?
# Connectivity
How can I adjust the clicking sound of the menu on the TCL TV?
# Smart TV
How can I change the settings of the virtual keyboard on the TCL TV?
# First Steps
How can I set up Parental Control on the TCL TV?
# First Steps
How can I turn on the sleep timer of the TCL TV screen?
# First Steps
How can I set up the Screensaver on the TCL Google TV?
# First Steps
How can I change the status of the LED light on the TV?
# First Steps
How can I set up the picture preference on the TCL TV?
# First Steps
How can I change the language of the TCL TV?
# First Steps
Can I customize the home screen of the TCL Google TV?
# First Steps
How can I set up the Date & Time on the TCL TV?
# First Steps
How can I configure the Audio settings on the TCL TV?
# First Steps
What can I do if the Date and Time changed automatically on the TV?
# Others
What can I do if the 4K video has no audio when I play the video from the USB drive?
# Picture Quality/Sound Quality
What can I do if the TV cannot play the AV PAL video?
# Others
Does the TCL TV support the HDMI 2.1?
# Others
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
# Connectivity
What can I do if the TV cannot connect to the mobile hotspot successfully?
# Connectivity
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
# Connectivity
What can I do if the wifi network is unstable on the TV?
# Connectivity
What can I do if the wifi network is very slow on the TV?
# Connectivity
What can I do if the TV cannot connect to a wifi network successfully?
# Connectivity
Can I download and install Skype on the TV?
# APPs
How many bandwidths does TV require that Netflix could play videos fluently?
# APPs
What can I do if the TV cannot load YouTube successfully?
# APPs
What can I do if I have an issue to login YouTube account on the TV?
# APPs
How to update the application on the TV?
# APPs
How to check the software version of your TV?
# Software
What can I do if the TV has no response after powering on?
# Software
What can I do if the TV's application works slowly?
# Software
How can I update the software of the TV?
# Software
How to reset the TV to the factory default settings?
# Software
What can I do if the audio is abnormal when using the Headphone OUT port?
# Picture Quality/Sound Quality
Does TCL TV support the Auto Volume Control function?
# Picture Quality/Sound Quality
What format can I play the music on the TV through the USB drive?
# Picture Quality/Sound Quality
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
# Picture Quality/Sound Quality
What can I do if the audio is intermittent when playing the video?
# Picture Quality/Sound Quality
What can I do if the audio/video cannot play properly on the TV via the USB drive?
# Picture Quality/Sound Quality
What can I do if the video and audio are not synchronized on the TV?
# Picture Quality/Sound Quality
What can I do if there is no sound from the TV?
# Picture Quality/Sound Quality
What can I do if the audio is abnormal when using the HDMI IN port?
# Picture Quality/Sound Quality
What can I do if the TV has a light leakage?
# Picture Quality/Sound Quality
What can I do if the TV has a horizontal line?
# Picture Quality/Sound Quality
What can I do if the TV has an intermittent black screen issue?
# Picture Quality/Sound Quality
What can I do if the TV has no video from all sources?
# Picture Quality/Sound Quality
What can I do if the video has a horizontal/vertical/cross lines/bars?
# Picture Quality/Sound Quality
Does TCL TV support the Dolby Vision?
# Picture Quality/Sound Quality
What video format can I play on the TCL TV through the USB drive?
# Picture Quality/Sound Quality
What can I do if the video is distorted on the TV?
# Picture Quality/Sound Quality
What can I do if the TV has a snowy picture?
# Picture Quality/Sound Quality
What can I do if the video is fuzzy?
# Picture Quality/Sound Quality
What can I do if the TV stays on the startup screen?
# Picture Quality/Sound Quality
What can I do if the TV screen is black but it has audio and the backlight is on?
# Picture Quality/Sound Quality
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Picture Quality/Sound Quality
I have some questions about Personal data protection policy.
# Others
How to activate Amazon Alexa?
# APPs
I cannot read films using the TV’s USB port.
# Connectivity
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