FAQ
Filters
What can I do if the TV cannot start up successfully from the standby status?
What can I do if the TV keeps restart/power on and off always?
What can I do if the TV has cross lines issue?
What can I do if the video is abnormal when using the HDMI IN port?
What can I do if the TV has no power at all?
What can I do if the TV has a horizontal line?
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
What can I do if the TV has a light leakage?
What can I do if the video is abnormal when using the HDMI/ARC OUT port?
What can I do if I cannot turn off the TV through the TV remote?
How to reset the TV to the factory default settings?
Horizontal/Vertical/Cross Lines/Bars
What Audio coding can support ?
What can I do if the volume is very low from the soundbar?
AV Receivers
Can we install gaming device like play station in led ?
Cross Lines
Unable to connect to specific frequency (2.4G)
Abnormal color
Color issue with Video
Audio Delay/Lip-sync Problem
WiFi switch can't be turned on
Others Apps
What can I do if I have an issue to login YouTube account on the TV?
No Sound from the TV
What can I do if the audio is abnormal when using the SPDIF Audio OUT port?
System unresponsive
Faulty Screen Mirroring
Program Preview/Program Info/TV Guide
Streaming Box
Cable Box / Satellite TV
System response is slow
What can I do if the video has a horizontal/vertical/cross lines/bars?
Crosstalk
Speed Connection/Bandwidth
Does the TV have an Optical input port?
Can I connect PS4 or Switch to the TV?
Sleep timer
Picture Settings/Picture Size/Aspect Ratio
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
Can't Join A WiFi Network
Remote Codes
Horizontal Bars
Software Version
Parental Controls
Channel edit/skip/delect
Led is vibrating?
Dead Pixel/Dark pixel
What can I do if the TV has a crack screen?
What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?
Other Channel/Tuning inquiry/issue
What can I do if the video and audio are not synchronized on the TV?
Wireless Network/Hotspot/WiFi
Does TCL TV support the Auto Volume Control function?
Noisy vedio
What can I do if the TV stays on the startup screen?
What can I do if the TV has a crosstalk issue?
Channel Scan
What can I do if the wifi network is very slow on the TV?
Wired Network
How we will connect DVR device to led?
What is the use of hdmi ?
What can I do if the TV cannot connect to the 5GHz band wifi network successfully?
What can I do if the video keeps flickering?
SPDIF Audio OUT
Black Screen (Has Audio Has Backlight)
Preset Default Input
4k USB content audio is not coming ?
What can I do if the TV cannot connect to a wifi network successfully?
How to check the software version of your TV?
Keyboard
USB IN
Unable to Connect to Mobile Hotspot
What can I do if the audio is abnormal when using the Headphone OUT port?
Mobile Devices (Smartphone/Tablet)
HDMI/ARC OUT
Why AV PAL is coming in led ?
Intermittent Black screen
What can I do if the TV has no response after powering on?
Snowy picture
Dirty screen effect
Server Cannot Be Reached/No Internet Connection
Game Console (Xbox, PlayStation, Nintendo, etc)
Does dolby vision is supporting in TCL TV ?
How we will install CCTV CAMERA in led ?
What Audio format I can play with USB ?
We are getting low sound from soundbar ?
What can I do if the video is distorted on the TV?
Other External Device
What can I do if there is no wifi network detected on the TV?
What can I do if the TV cannot turn on the wifi button?
Black Screen (Has Audio But NO Backlight)
Streaming Channel from Mobile Devices (Smartphone/Tablet)
Youtube response is very slow
How to update the application on the TV?
ONE Side NO Sound
What can I do if the TV cannot connect to the mobile hotspot successfully?
Sound Bar
What can I do if the TV has an intermittent black screen issue?
Does This TV have Auto Volume Control ?
What can I do if the TV has a snowy picture?
Distorted Sound is coming from The Led Tv ?
Accessories Purchasing
With A Network Connection
Software
How can I connect the CCTV/DVR/NVR system to the TV?
What format can I play the audio on the TV through the USB drive?
Home Screen Customization
Does this TV set has Optical Output ?
How can I cast/mirror the screen of the laptop to the TV?
Netflix Network Bandwidth/Speed Requirements/Recommendations
Unable to Login
Which hdmi version cable is supporting in tcl model ?
What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?
Privacy Settings
What can I do if the TV screen is black and the backlight is not on but there is audio?
Language
What can I do if there is no video after turning on the TV?
Date/ Time
Changing Channels
Status Light (Standby LED)
What can I do if the TV only has sound from one side?
What can I do if the TV has a noise video issue?
NO WiFi Network Detected
DVD Player/BluRay Player/DVR/VCR
Difference between smart tv and android tv?
No picture from all sources
Crack Screen
What can I do if the video is fuzzy?
TV Stuck in Splash Screen/Picture Frozen
Does this TV set has Digital Audio Output ?
How can I update the software of the TV?
ANT/CABLE RF/Coax IN
What video decoding does the TV support?
Unable to connect to specific frequency (5G)
Flickering Picture
What can I do if the color of the video is abnormal?
How many bandwidths does TV require that Netflix could play videos fluently?
Adjusting Clicking Sound
What is the purpose of USB PORT ?
Themes/Screensaver
What can I do if there is no sound from the TV?
Black Screen (NO Audio AND Backlight)
HDMI IN
Can I download and install Skype on the TV?
Picture Too Bright/Dark
Headphone OUT
Can't find the specific WiFi network
AV/PC/CMPT Audio IN
What can I do if the TV has no video from all sources?
What can I do if the TV's application works slowly?
Bright line on top
Distorted
Intermittent Wireless Connection
External Antenna/Cable TV
Does the TV have a Digital Audio input port?
Buzzing/Clicking/Knocking/Popping Sound
Date and Time automatically changed ?
What is the purpose of the USB port on the TV?
How to update app
What can I do if the TV cannot connect to the 2.4GHz band wifi network?
Multiple Inputs/Outputs
What can I do if the TV cannot load YouTube successfully?
Closed Captions Enable/Disable
What can I do if the TV screen is too bright/dark?
What can I do if the TV cannot detect my wifi network?
What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?
USB Media Player/USB Flash/Portable External Drive
What can I do if the TV has a dead pixel or dark pixel issue?
Faulty initial setup
What can I do if there is a bright line on the top of the TV?
Intermittent No Sound/Audio Drops Out
What can I do if the wifi network is unstable on the TV?
Headset/Headphones
What is the difference between the smart TV and the Android TV?
Computer
How we will cast laptop to led ?
What is the purpose of the HDMI ports on the TV?
Does the TCL TV support the HDMI 2.1?
What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?
No video upon turning on the TV
Accessibility
Can we install PS4, PS3 In this Led TV?
Account Creation
Light Leakage
Youtube Account Management/Login Errors/Exit Automatically
Closed Captions settings (Mode, Language, Style)
Color issue with Source
What can I do if the TV screen is black but it has audio and the backlight is on?
Audio/Sound Settings
AV PAL is led problem or not ?
Youtube Not Loading
Fuzzy video
Remote Issues - Faulty Operation
What can I do if the audio/video cannot play properly on the TV via the USB drive?
What can I do if the TV has a dirty screen effect issue?
What can I do if the TV says 'Server Cannot Be Reached/No Internet Connection?
What can I do if the video is abnormal when using the Multiple Inputs/Outputs port?
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