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FAQ
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What can I do if the TV keeps restart/power on and off always?
# Power Issues
What can I do if the TV cannot start up successfully from the standby status?
# Power Issues
What can I do if the TV screen is black and no audio but the backlight of the TV is on?
# Video Issues
How to reset the TV to the factory default settings?
# Operating System
What can I do if there is no video after turning on the TV?
# Video Issues
What can I do if the TV has no power at all?
# Power Issues
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Need more help?
We're here for you, whether you are experiencing any issues or need product assistance.
Hotline
TCL Electronics Korea LTD. Official Customer Service Center:
1660-1870
If you purchased the product from Coupang, please contact Coupang Customer Service for assistance.
1577-2420
Email to TCL Electronics Korea LTD. Official Customer Service Center:
tclkorea.service@tcl.com
If you purchased the product from Coupang, please email to Coupang Customer Service for assistance.
help-seller@coupang.com
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