1. This soundbar supports both 2.4GHz and 5GHz Wi-Fi frequencies. It’s generally it is best to use the same network name (SSID) on your router so the product will select the best network automatically. In case you have different network names for the two different frequencies, try out which one provides the best performance for you. Keep in mind that 2.4GHz has better range which in most cases is more important than the higher speed 5GHz offers.
2. If you see a lock icon, your Wi-Fi network requires a password, so make sure you have it available.
3. Ensure your Internet is working properly. Restarting your router and modem will solve most Wi-Fi network issues.
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