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Why does my mobile phone turn off automatically?
The failure could relate to the phone, the battery or the charger. Perform the following steps:
Make sure you are using dedicated battery and charger, which are compatible with your phone model.
Take out the battery and put it back, following the instructions in the user’s guide.
Charge the phone with the dedicated charger. If the battery can be charged successfully, check the mobile again.
If you have an extra-dedicated battery or charger compatible with your cell phone model, you can try using them.
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance.