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What should I do if the Multi-screen Share connection fails?
a) Please check the support information on your device’s packaging to see whether it supports Multi-screen Share functionality.
b) Run the “Multi Screen Share” tool, click the icon and then select “Update” to check whether the tool is of the latest version.
c) Do not turn off Wi-Fi or Bluetooth at either end during the connection.
d) If the connected device is a laptop, do not set it to power-saving mode and do not plug in external Wi-Fi or Bluetooth.
e) Try to reset or update your device. (Refer to “How can I perform a factory reset on my device in the Back Up & Reset module” & “How can I upgrade my device in the Basic Settings module”).
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the official website or APP “Support Center”.
Note: This Q&A question only applies to devices with Multi-screen Share function.
Available settings and menus may vary depending on device model and software version.