Delivery Policy

Subject to stocks availability, traffic and operational condition, delivery from Monday to Saturday, between 12pm to 7pm. No delivery on Sunday and Public Holiday. Out-of-country delivery is not available.

Upon delivery, the item(s) stated in the receiving note/ delivery order are the items purchased , delivered and accepted on the agreed date and time.

The customer is required to be physical present to receive, check and accept the Product and its condition, including any installation at satisfactory level, if any. Any non-manufacturer defect will not be covered under the warranty after departure of delivery team.

In the event where the customer is not present and/ or missed the delivery schedule, re-delivery and service fees apply. For Product(s) left behind outside the unit or received by third party, instructed and authorised by customer, the company will not be bearing any responsibility for any missing/ stolen, damaged, mismatch items/ parts and/ or installation. Additional charges will be incurred for any replacement of new parts and/ or rectification of installation, if needed.

Full payment of additional services and product is to be made during the delivery and prior unboxing and installation. If payment is not received, the item/ installation will not be released/ commenced.

The company reserves the rights to re-schedule the delivery date and time, subject to traffic conditions, stocks availability and any unforeseen delivery operation issues.

The company bears no responsibility in delivery date/ time by external courier services such as Qxpress, Ninjavan, SingPost, TA-Q-Bin, J&T Express and other similar service providers.

Bulky items are items that weigh more than 30KG and/or have dimensions that are more than 150cm (L+W+H). Bulky items are inclusive of items that need assembly or mounting.

For bulky item, the delivery team will contact the customer 1 to 2 days in advance before the delivery. Once confirmed, no cancellation of date/ time slot is allowed unless agreed by the company.

For any failed delivery, it will be subjected to a redelivery service fee of SGD70.00. For last minute change in the timing and address, there will be a service fee incurred to the customer.

For the delivery, it is applicable to lift access level floor only. For any non-lift level, there will be a service fee of SGD20 per trip, limit to a maximum of 3-floor up or down. Prior arrangement is required for non-life landing level delivery. 

Upon the delivery, a delivery note will have to be signed by the customer and outstanding payment paid on-the-spot to the delivery team.

The delivery team will be only responsible to assist with the stipulated basic checks of the product. All other additional services will be subjected to a fee.

The company bears no responsibility for any terms and charges agreed during thedelivery between the customer and delivery team.

Customer is required to retain all original packaging for 14 days upon delivery/ set- up/ installation.