Support Policy for SmartTV
We do our best to provide continuous software updates for our Smart TV products, including the latest security patches, security vulnerability fixes, and other security improvements, covering the brands of TCL and FFALCON.
We guarantee that our products will receive software updates for at least three years from the product launch date. After this period, we will continue to make reasonable efforts to provide important security updates.
In any case, our customer service team remains available to provide the necessary support for our products.
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