Sales Support Manager – TCL Canada

Position Summary:

TCL is looking for a qualified Sales Support Manager to join our Canada team. In this administration role, the ideal candidate should be an experienced professional with the knowledge of sales and customer services’ best practices. This individual is required to have experience working with Canadian National Retailers while supporting highly effective sales teams. To be successful in this home-based role, one must have excellent interpersonal skills and is able to work with all levels and departments of the organization. In addition, the Sales Support Manager uses sound judgment, is detailed-oriented and demonstrates discretion and professionalism in handling highly sensitive and confidential information.

Duties may include but are not limited to:

• Support Sales, Marketing, Order Management, Accounting as well as Customer Service
• Establish, develop, and maintain positive business and customer relationships with merchant and supply teams of Canadian National Retail Accounts
• Work with and regularly communicate to Retailer Inventory and Replenishment Managers on issues, events and 30-, 60- and 90- day planning
• Regularly review of our supply chain efforts, while tracking internal & customer forecasting accuracy
• Analyze sell through data on a daily/weekly basis while providing insight based on those findings
• Work with product marketing to ensure timely, retailer compliant and accurate SKU set ups
• Monitor and update product details if/when required
• Work with Customer Vendor Portals (e.g. Retail Link) to set up new models, manage orders and run reports to support and aid replenishment functions and sales efforts
• Coordinate customer sales efforts with various internal TCL team members/departments
• Work with customer and internal teams to ensure accurate and effective brand and product marketing including online product pages and instore merchandising solutions
• Track and analyze in-store and online pricing, assortment plans, and marketing initiatives from our competitors

Qualification/Requirements:

• Demonstrates the ability to work independently
• Prioritizing, time management, and organizational skills are a must
• Solid analytical and problem-solving skills
• Proficiency with MS Office (Excel in particular)
• Retail Link expertise required. Expert level of knowledge of Retail Link systems and other software/apps related to order management/demand planning/logistics/supply chain
• Experience in demand planning/forecasting, and inventory management
• Strong written and verbal communications skills
• BS/BA degree or equivalent work experience
• Self-directed with a demonstrated ability to prioritize activities to align with rapidly growing programs and responsibilities