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EU DATA ACT User Information on VARIABLE REFRIGERANT FLOWSYSTEMS
This document outlines the types of data our product can generate through its integrated services and features, how we use and share that data, and the rights you have in relation to the data. Please note that due to differences in the features provided by our various product models and services, the data generated may vary accordingly. For more detailed information, please contact us using the details provided in the “User Rights” section below.
1. Product Identification
This section describes the basic information of the product.
| Product type | VARIABLE REFRIGERANT FLOWSYSTEMS |
| Model number |
TMV-Vd80W/N1-D(EU)；TMV-Vd100W/N1-D(EU)；TMV-Vd120W/N1-D(EU)；TMV-Vd140W/N1-D(EU)；TMV-Vd160W/N1-D(EU)；TMV-Vd180W/N1S-C(EU)；TMV-Vd224W/N1S-C(EU)；TMV-Vd252W/N1S-C(EU)；TMV-Vd280W/N1S-C(EU)；TMV-VED+252W/AS-D(E)；TMV-VED+280W/AS-D(E)；TMV-VED+335W/AS-D(E)；TMV-VED+400W/AS-D(E)；TMV-VED+450W/AS-D(E)；TMV-VED+504W/AS-D(E)；TMV-VED+560W/AS-D(E)；TMV-VED+615W/AS-D(E)；TMV-VED+680W/AS-D(E)；TMV-VED+730W/AS-D(E)；TMV-VED+785W/AS-D(E)；TMV-VED+850W/AS-D(E)；TMV-VED+900W/AS-D(E)；TMV-V28Q8/N1DY(E)；TMV-V36Q8/N1DY(E)；TMV-V45Q8/N1DY(E)；TMV-V50Q8/N1DY(E)；TMV-V56Q8/N1DY(E)；；TMV-V63Q8/N1DY(E)；TMV-V71Q8/N1DY(E) TMV-V80Q8/N1DY(E)；TMV-V90Q8/N1DY(E)；TMV-V100Q8/N1DY(E)；TMV-V112Q8/N1DY(E)；TMV-V125Q8/N1DY(E)；TMV-V140Q8/N1DY(E)；TMV-V160Q8/N1DY(E)；TMV-V18Q4R/N1D1Y(E)；TMV-V22Q4R/N1D1Y(E)；TMV-V25Q4R/N1D1Y(E)；TMV-V28Q4R/N1D1Y(E)；TMV-V32Q4R/N1D1Y(E)；TMV-V36Q4R/N1D1Y(E)；TMV-V40Q4R/N1D1Y(E)；TMV-V45QR/N1D1Y(E)；TMV-V50Q4R/N1D1Y(E)；TMV-V56Q4R/N1D1Y(E)；TMV-V18Q1/N1Y(E)；TMV-V22Q1/N1Y(E)；TMV-V28Q1/N1Y(E)；TMV-V36Q1/N1Y(E) TMV-V45Q1/N1Y(E)；TMV-V50Q1/N1Y(E)；TMV-V56Q1/N1Y(E)；TMV-V22Q2/N1Y(E)；TMV-V28Q2/N1Y(E) TMV-V36Q2/N1Y(E)；TMV-V45Q2/N1Y(E)；TMV-V50Q2/N1Y(E)；TMV-V56Q2/N1Y(E)；TMV-V63Q2/N1Y(E) TMV-V71Q2/N1Y(E)；TMV-V18F5/N1DY(E)；TMV-V22F5/N1DY(E)；TMV-V25F5/N1DY(E)；TMV-V28F5/N1DY(E) TMV-V32F5/N1DY(E)；TMV-V36F5/N1DY(E)；TMV-V40F5/N1DY(E)；TMV-V45F5/N1DY(E)；TMV-V50F5/N1DY(E) TMV-V56F5/N1DY(E)；TMV-V63F5/N1DY(E)；TMV-V71F5/N1DY(E)；TMV-V80F5/N1DY(E)；TMV-V90F5/N1DY(E) TMV-V100F5/N1DY(E)；TMV-V112F5/N1DY(E)；TMV-V125F5/N1DY(E)；TMV-V140F5/N1DY(E)；TMV-V45F2/N1DY(E)；TMV-V50F2/N1DY(E)；TMV-V56F2/N1DY(E)；TMV-V63F2/N1DY(E)；TMV-V71F2/N1DY(E)；TMV-V80F2/N1DY(E)；TMV-V90F2/N1DY(E)；TMV-V100F2/N1DY(E)；TMV-V112F2/N1DY(E)；TMV-V125F2/N1DY(E)；TMV-V140F2/N1DY(E)；TMV-V140F1/XFN1Y(E)；TMV-V280F1/XFN1Y(E)；TMV-V450F1/XFN1Y(E)；TMV-V560F1/XFN1Y(E)；TMV-V220F1/N1Y(E)；TMV-V280F1/N1Y(E)；TMV-V450F1/N1Y(E)；TMV-V560F1/N1Y(E) ；TMV-V22G/N1Y-B(E)；TMV-V28G/N1Y-B(E)；TMV-V36G/N1Y-B(E)；TMV-V45G/N1Y-B(E)；TMV-V50G/N1Y-B(E)；TMV-V56G/N1Y-B(E)；TMV-V71G/N1Y-B(E)；TMV-V80G/N1Y-B(E)；TMV-V22G/N1DY-B(E)；TMV-V28G/N1DY-B(E)；TMV-V36G/N1DY-B(E)；TMV-V45G/N1DY-B(E)；TMV-V50G/N1DY-B(E)；TMV-V56G/N1DY-B(E)；TMV-V71G/N1DY-B(E)；TMV-V80G/N1DY-B(E)；TMV-V90G/N1DY-B(E)；TMV-V100G/N1DY-B(E)；TMV-V45ZD/N1Y(E)；TMV-V50ZD/N1Y(E)；TMV-V56ZD/N1Y(E)；TMV-V63ZD/N1Y(E)；TMV-V71ZD/N1Y(E)；TMV-V80ZD/N1Y(E)；TMV-V90ZD/N1Y(E)；TMV-V100ZD/N1Y(E)；TMV-V112ZD/N1Y(E)；TMV-V125ZD/N1Y(E)；TMV-V140ZD/N1Y(E)；TMV-V18Q1/N1DY(E)；TMV-V22Q1/N1DY(E)；TMV-V28Q1/N1DY(E) TMV-V36Q1/N1DY(E)；TMV-V45Q1/N1DY(E)；TMV-V50Q1/N1DY(E)；TMV-V56Q1/N1DY(E)；TMV-V63Q1/N1DY(E)；TMV-V71Q1/N1DY(E) |
| Related service name |
TCL Home TSmart T-Link |
| Description of the service |
Device control and sharing |
2. Information about Data
In general, if you use our products, the following product data and related service data will be generarted.
| Types of data generated |
Data format |
Estimated volume |
Frequency of generation and collection |
Data storage |
Data retention period |
Nature of data |
How can the user access such data |
| Firmware and Updates (OTA Checks, Firmware Versions)
|
JSON |
1 MB per update (firmware update package)
|
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
unavailable |
| Device Operation and Control Parameters (Operating Mode, Feature Settings, Thing Model and Other Business Data, Ambient Temperature, Operating Temperature, etc.) |
JSON |
15 kB /15min |
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Device identity and connectivity data（SN, device ID/name, MAC/IP address, model, manufacturing information, Wi-Fi or Bluetooth connection information） |
JSON |
Approximately 100 bytes per record
|
event-based |
On device |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Security and Authentication (Device IDs, Encryption Certificates, Key Information, Cloud Server Addresses, etc.) |
Binary |
Approximately 2,000 bytes per record
|
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Operating Parameters Indoor and outdoor ambient temperatures detected by the device, compressor operating frequency, etc. Device settings: power on/off, operating mode, set temperature, etc. |
Binary |
Approximately 128 bytes per occurrence
|
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Error Information (Fault Code) |
Binary |
1 byte per occurrence |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
3. Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Data Holder | Purpose of processing | Contract term; How to terminate it? |
Who is the holder of the trade secret (if any)? |
Third-Party sharing | Purpose of data sharing to third-party |
| GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. at No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, China |
Necessary for functions, after-sales maintenance, product improvement. | your account data will be retained until you request deletion of your account. | / |
Amazon Alexa , Google Assistant | Using third-party voice assistants to control the devices |
4. User Rights
This section specifies your rights, how you can exercise the rights and the terms of use of the data and quality of service applicable to you.
EU Data Act may give you a number of legal rights in relation to the Connected Product data and Related Service data.
You can submit data access requests and share data with third parties by using below contact: Data Act Contact Form on TCL’s Official Websites (https://www.tcl.com/eu/en/data-act-form)
To the extent permitted by law, we are unable to provide access to data that contains confidential data, trade secrets, intellectual property, or other proprietary information.
If you would like to exercise your rights in relation to the personal data that we hold about you, please contact us using the details set out in the privacy notice applicable to your product.
For more detailed information about data use and access, please refer to the Terms of Use, electronic manuals, or other relevant materials.
As a user, you have the right to lodge a complaint if you believe that any of your rights under the Data Act have been infringed. This right ensures that your concerns regarding potential violations of data access, sharing, or usage provisions are heard and appropriately addressed by the responsible oversight body. If you wish to exercise this right or require further assistance, please contact the relevant authority in your Member State.
5. Contact information
| Data Holder’s Identity and Address | GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, PR China |
| Contact Detail |
Please refer to the contact information provided in the user manual. |
EU DATA ACT User Information on Modular chiller
This document outlines the types of data our product can generate through its integrated services and features, how we use and share that data, and the rights you have in relation to the data. Please note that due to differences in the features provided by our various product models and services, the data generated may vary accordingly. For more detailed information, please contact us using the details provided in the “User Rights” section below.
1. Product Identification
This section describes the basic information of the product.
| Product type | Modular chiller |
| Model number |
LSRFM140/AN3-DWBP LSRFM140/AN3-DWBPSM LSRFM70/AN3-DWBP LSRFM70/AN3-DWBPSM LSRFM160/AN3S-DWBp |
| Related service name |
TCL Home TSmart T-Link |
| Description of the service |
Device control and sharing |
2. Information about Data
In general, if you use our products, the following product data and related service data will be generarted.
| Types of data generated |
Data format |
Estimated volume |
Frequency of generation and collection |
Data storage |
Data retention period |
Nature of data |
How can the user access such data |
| Firmware and Updates (OTA Checks, Firmware Versions)
|
JSON |
1 MB per update (firmware update package)
|
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
unavailable |
| Device Operation and Control Parameters (Operating Mode, Feature Settings, Thing Model and Other Business Data, Ambient Temperature, Operating Temperature, etc.) |
JSON |
15 kB /15min |
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Device identity and connectivity data（SN, device ID/name, MAC/IP address, model, manufacturing information, Wi-Fi or Bluetooth connection information） |
JSON |
Approximately 100 bytes per record
|
event-based |
On device |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Security and Authentication (Device IDs, Encryption Certificates, Key Information, Cloud Server Addresses, etc.) |
Binary |
Approximately 2,000 bytes per record
|
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Operating Parameters Indoor and outdoor ambient temperatures detected by the device, compressor operating frequency, etc. Device settings: power on/off, operating mode, set temperature, etc. |
Binary |
Approximately 128 bytes per occurrence
|
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Error Information (Fault Code) |
Binary |
1 byte per occurrence |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
3. Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Data Holder | Purpose of processing | Contract term; How to terminate it? |
Who is the holder of the trade secret (if any)? |
Third-Party sharing | Purpose of data sharing to third-party |
| GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. at No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, China |
Necessary for functions, after-sales maintenance, product improvement. | your account data will be retained until you request deletion of your account. | / |
Amazon Alexa , Google Assistant | Using third-party voice assistants to control the devices |
4. User Rights
This section specifies your rights, how you can exercise the rights and the terms of use of the data and quality of service applicable to you.
EU Data Act may give you a number of legal rights in relation to the Connected Product data and Related Service data.
You can submit data access requests and share data with third parties by using below contact: Data Act Contact Form on TCL’s Official Websites (https://www.tcl.com/eu/en/data-act-form)
To the extent permitted by law, we are unable to provide access to data that contains confidential data, trade secrets, intellectual property, or other proprietary information.
If you would like to exercise your rights in relation to the personal data that we hold about you, please contact us using the details set out in the privacy notice applicable to your product.
For more detailed information about data use and access, please refer to the Terms of Use, electronic manuals, or other relevant materials.
As a user, you have the right to lodge a complaint if you believe that any of your rights under the Data Act have been infringed. This right ensures that your concerns regarding potential violations of data access, sharing, or usage provisions are heard and appropriately addressed by the responsible oversight body. If you wish to exercise this right or require further assistance, please contact the relevant authority in your Member State.
5. Contact information
| Data Holder’s Identity and Address | GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, PR China |
| Contact Detail |
Please refer to the contact information provided in the user manual. |
EU DATA ACT User Information on Air Conditioner
This document outlines the types of data our product can generate through its integrated services and features, how we use and share that data, and the rights you have in relation to the data. Please note that due to differences in the features provided by our various product models and services, the data generated may vary accordingly. For more detailed information, please contact us using the details provided in the “User Rights” section below.
1. Product Identification
This section describes the basic information of the product.
| Product type | Air Conditioner |
| Model number |
TCD-12CHRH/DV(001707);TCD-18CHRH/DV(001726);TCD-12CHRH/DV(Q8);TCD-18CHRH/DV(Q8);TCC-18CHRH/DV(04);TCC-24CHRH/DV(04);TCC-30CHRH/DV(04);TCC-36CHRH/DV(04);TCC-36CHRH/DV7(04);TCC-42CHRH/DV(04);TCC-48CHRH/DV7(04);TCC-55CHRH/DV7(04);TCC-12ZHRH/DVI(000037);TCC-18ZHRH/DVI(000030);TCC-18ZHRH/DV(04);TCC-24ZHRH/DV(04);TCC-30ZHRH/DV(04);TCC-36ZHRH/DV(04);TCC-36ZHRH/DV7(04);TCC-42ZHRH/DV(04);TCC-48ZHRH/DV7(04);TCC-55ZHRH/DV7(04);TCC-12D2HWH/DV(001708);TCC-18D2HWH/DV(001720);TCC-12D1HWH/DV(04);TCC-18D1HWH/DV(04);TCC-24D1HWH/DV(04);TCC-30D1HWH/DV(04);TCC-36D1HWH/DV(04);TCC-36D1HWH/DV7(04);TCC-42D1HWH/DV(04);TCC-48D1HWH/DV7(04);TCC-55D1HWH/DV7(04);TCC-18CHRH/DV(Q4)(02);TCC-18CHRH/DV(02);TCC-18ZHRH/DV(02);TCC-18D2HWH/DV(02);TCC-24CHRH/DV(02);TCC-24ZHRH/DV(02);TCC-24D2HWH/DV(02);TCC-30CHRH/DV(02);TCC-30ZHRH/DV(02);TCC-30D2HWH/DV(02);TCC-36CHRH/DV(02);TCC-36ZHRH/DV(02);TCC-36D2HWH/DV(02);TCC-42CHRH/DV(02);TCC-42ZHRH/DV(02);TCC-42D2HWH/DV(02);TCC-48CHRH/DV7(02);TCC-48ZHRH/DV7(02);TCC-48D2HWH/DV7(02);TCC-55CHRH/DV7(02);TCC-55ZHRH/DV7(02);TCC-55D2HWH/DV7(02); |
| Related service name |
TCL Home TSmart T-Link |
| Description of the service |
Device control and sharing |
2. Information about Data
In general, if you use our products, the following product data and related service data will be generarted.
| Types of data generated |
Data format |
Estimated volume |
Frequency of generation and collection |
Data storage |
Data retention period |
Nature of data |
How can the user access such data |
| Firmware and Updates (OTA Checks, Firmware Versions)
|
JSON |
1 MB per update (firmware update package) |
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
unavailable |
| Device Operation and Control Parameters (Operating Mode, Feature Settings, Thing Model and Other Business Data, Ambient Temperature, Operating Temperature, etc.) |
JSON |
15 kB /15min |
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Device identity and connectivity data（SN, device ID/name, MAC/IP address, model, manufacturing information, Wi-Fi or Bluetooth connection information） |
JSON |
Approximately 100 bytes per record
|
event-based |
On device |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Security and Authentication (Device IDs, Encryption Certificates, Key Information, Cloud Server Addresses, etc.) |
Binary |
Approximately 2,000 bytes per record |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Operating Parameters Indoor and outdoor ambient temperatures detected by the device, compressor operating frequency, etc. Device settings: power on/off, operating mode, set temperature, etc. |
Binary |
Approximately 128 bytes per occurrence |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Error Information (Fault Code) |
Binary |
1 byte per occurrence |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
3. Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Data Holder | Purpose of processing | Contract term; How to terminate it? |
Who is the holder of the trade secret (if any)? |
Third-Party sharing | Purpose of data sharing to third-party |
| GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. at No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, China |
Necessary for functions, after-sales maintenance, product improvement. | your account data will be retained until you request deletion of your account. | / |
Amazon Alexa , Google Assistant | Using third-party voice assistants to control the devices |
4. User Rights
This section specifies your rights, how you can exercise the rights and the terms of use of the data and quality of service applicable to you.
EU Data Act may give you a number of legal rights in relation to the Connected Product data and Related Service data.
You can submit data access requests and share data with third parties by using below contact: Data Act Contact Form on TCL’s Official Websites (https://www.tcl.com/eu/en/data-act-form)
To the extent permitted by law, we are unable to provide access to data that contains confidential data, trade secrets, intellectual property, or other proprietary information.
If you would like to exercise your rights in relation to the personal data that we hold about you, please contact us using the details set out in the privacy notice applicable to your product.
For more detailed information about data use and access, please refer to the Terms of Use, electronic manuals, or other relevant materials.
As a user, you have the right to lodge a complaint if you believe that any of your rights under the Data Act have been infringed. This right ensures that your concerns regarding potential violations of data access, sharing, or usage provisions are heard and appropriately addressed by the responsible oversight body. If you wish to exercise this right or require further assistance, please contact the relevant authority in your Member State.
5. Contact information
| Data Holder’s Identity and Address | GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, PR China |
| Contact Detail |
Please refer to the contact information provided in the user manual. |
EU DATA ACT User Information on Heat pump Water heater
This document outlines the types of data our product can generate through its integrated services and features, how we use and share that data, and the rights you have in relation to the data. Please note that due to differences in the features provided by our various product models and services, the data generated may vary accordingly. For more detailed information, please contact us using the details provided in the “User Rights” section below.
1. Product Identification
This section describes the basic information of the product.
| Product type | Heat pump Water heater |
| Model number |
KZd40-RS20WF-T3 KZd40-RS25WF-T3 |
| Related service name |
TCL Home TSmart |
| Description of the service |
Device control and sharing |
2. Information about Data
In general, if you use our products, the following product data and related service data will be generarted.
| Types of data generated |
Data format |
Estimated volume |
Frequency of generation and collection |
Data storage |
Data retention period |
Nature of data |
How can the user access such data |
| Firmware and Updates (OTA Checks, Firmware Versions)
|
JSON |
1 MB per update (firmware update package)
|
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
unavailable |
| Device Operation and Control Parameters (Operating Mode, Feature Settings, Thing Model and Other Business Data, Ambient Temperature, Operating Temperature, etc.) |
JSON |
15 kB /15min |
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Device identity and connectivity data（SN, device ID/name, MAC/IP address, model, manufacturing information, Wi-Fi or Bluetooth connection information） |
JSON |
Approximately 100 bytes per record
|
event-based |
On device |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Security and Authentication (Device IDs, Encryption Certificates, Key Information, Cloud Server Addresses, etc.) |
Binary |
Approximately 2,000 bytes per record
|
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Operating Parameters Indoor and outdoor ambient temperatures detected by the device, compressor operating frequency, etc. Device settings: power on/off, operating mode, set temperature, etc. |
Binary |
Approximately 128 bytes per occurrence
|
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Error Information (Fault Code) |
Binary |
1 byte per occurrence |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
3. Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Data Holder | Purpose of processing | Contract term; How to terminate it? |
Who is the holder of the trade secret (if any)? |
Third-Party sharing | Purpose of data sharing to third-party |
| GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. at No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, China |
Necessary for functions, after-sales maintenance, product improvement. | your account data will be retained until you request deletion of your account. | / |
Amazon Alexa , Google Assistant | Using third-party voice assistants to control the devices |
4. User Rights
This section specifies your rights, how you can exercise the rights and the terms of use of the data and quality of service applicable to you.
EU Data Act may give you a number of legal rights in relation to the Connected Product data and Related Service data.
You can submit data access requests and share data with third parties by using below contact: Data Act Contact Form on TCL’s Official Websites (https://www.tcl.com/eu/en/data-act-form)
To the extent permitted by law, we are unable to provide access to data that contains confidential data, trade secrets, intellectual property, or other proprietary information.
If you would like to exercise your rights in relation to the personal data that we hold about you, please contact us using the details set out in the privacy notice applicable to your product.
For more detailed information about data use and access, please refer to the Terms of Use, electronic manuals, or other relevant materials.
As a user, you have the right to lodge a complaint if you believe that any of your rights under the Data Act have been infringed. This right ensures that your concerns regarding potential violations of data access, sharing, or usage provisions are heard and appropriately addressed by the responsible oversight body. If you wish to exercise this right or require further assistance, please contact the relevant authority in your Member State.
5. Contact information
| Data Holder’s Identity and Address | GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, PR China |
| Contact Detail |
Please refer to the contact information provided in the user manual. |
EU DATA ACT User Information on heat pump
This document outlines the types of data our product can generate through its integrated services and features, how we use and share that data, and the rights you have in relation to the data. Please note that due to differences in the features provided by our various product models and services, the data generated may vary accordingly. For more detailed information, please contact us using the details provided in the “User Rights” section below.
1. Product Identification
This section describes the basic information of the product.
| Product type | Air to water heat pump |
| Model number |
THFLd-4D/3HBp-A THFLd-6D/3HBp-A THFLd-8D/3HBp-B THFLd-10D/3HBp-B THFLd-12D/3HBp-A THFLd-14D/3HBp-A THFLd-16D/3HBp-A THFLd-12S/6HBp-A THFLd-14S/6HBp-A THFLd-16S/6HBp-A THFLd-12S/9HBp-A THFLd-14S/9HBp-A THFLd-16S/9HBp-A
THML-4D/HBp-A THML-6D/HBp-A THMLd-4D/3HBp-A THMLd-6D/3HBp-A THML-8D/HBp-A THML-10D/HBp-A THMLd-8D/3HBp-A THMLd-10D/3HBp-A THML-12D/HBp-A THML-14D/HBp-A THML-16D/HBp-A THMLd-12D/3HBp-A THMLd-14D/3HBp-A THMLd-16D/3HBp-A THML-12S/HBp-A THML-14S/HBp-A THML-16S/HBp-A THMLd-12S/6HBp-A THMLd-14S/6HBp-A THMLd-16S/6HBp-A THMLd-12S/9HBp-A THMLd-14S/9HBp-A THMLd-16S/9HBp-A
THML-4D/FBp-A THML-6D/FBp-A THMLd-4D/3FBp-A THMLd-6D/3FBp-A THML-8D/FBp-A THML-10D/FBp-A THMLd-8D/3FBp-A THMLd-10D/3FBp-A THML-12D/FBp-A THML-14D/FBp-A THML-16D/FBp-A THMLd-12D/3FBp-A THMLd-14D/3FBp-A THMLd-16D/3FBp-A THML-12S/FBp-A THML-14S/FBp-A THML-16S/FBp-A THMLd-12S/6FBp-A THMLd-14S/6FBp-A THMLd-16S/6FBp-A THMLd-12S/9FBp-A THMLd-14S/9FBp-A THMLd-16S/9FBp-A
THM4DFB THM6DFB THM4DF3dB THM6DF3dB THM8DFC THM10DFC THM8DF3dC THM10DF3dC THM8SFC THM10SFC THM8SF6dC THM10SF6dC THM8SF9dC THM10SF9dC THM12DFC THM14DFC THM16DFC THM12DF3dC THM14DF3dC THM16DF3dC THM12SFC THM14SFC THM16SFC THM12SF6dC THM14SF6dC THM16SF6dC THM12SF9dC THM14SF9dC THM16SF9dC |
| Related service name |
TCL Home TSmart |
| Description of the service |
Device control and sharing |
2. Information about Data
In general, if you use our products, the following product data and related service data will be generarted.
| Types of data generated |
Data format |
Estimated volume |
Frequency of generation and collection |
Data storage |
Data retention period |
Nature of data |
How can the user access such data |
| Firmware and Updates (OTA Checks, Firmware Versions)
|
JSON |
1 MB per update (firmware update package) |
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
unavailable |
| Device Operation and Control Parameters (Operating Mode, Feature Settings, Thing Model and Other Business Data, Ambient Temperature, Operating Temperature, etc.) |
JSON |
15 kB /15min |
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Device identity and connectivity data（SN, device ID/name, MAC/IP address, model, manufacturing information, Wi-Fi or Bluetooth connection information） |
JSON |
Approximately 100 bytes per record |
event-based |
On device |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Security and Authentication (Device IDs, Encryption Certificates, Key Information, Cloud Server Addresses, etc.) |
Binary |
Approximately 2,000 bytes per record |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Operating Parameters Indoor and outdoor ambient temperatures detected by the device, compressor operating frequency, etc. Device settings: power on/off, operating mode, set temperature, etc. |
Binary |
Approximately 128 bytes per occurrence
|
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Error Information (Fault Code) |
Binary |
1 byte per occurrence |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
3. Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Data Holder | Purpose of processing | Contract term; How to terminate it? |
Who is the holder of the trade secret (if any)? |
Third-Party sharing | Purpose of data sharing to third-party |
| GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. at No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, China |
Necessary for functions, after-sales maintenance, product improvement. | your account data will be retained until you request deletion of your account. | / |
Amazon Alexa , Google Assistant | Using third-party voice assistants to control the devices |
4. User Rights
This section specifies your rights, how you can exercise the rights and the terms of use of the data and quality of service applicable to you.
EU Data Act may give you a number of legal rights in relation to the Connected Product data and Related Service data.
You can submit data access requests and share data with third parties by using below contact: Data Act Contact Form on TCL’s Official Websites (https://www.tcl.com/eu/en/data-act-form)
To the extent permitted by law, we are unable to provide access to data that contains confidential data, trade secrets, intellectual property, or other proprietary information.
If you would like to exercise your rights in relation to the personal data that we hold about you, please contact us using the details set out in the privacy notice applicable to your product.
For more detailed information about data use and access, please refer to the Terms of Use, electronic manuals, or other relevant materials.
As a user, you have the right to lodge a complaint if you believe that any of your rights under the Data Act have been infringed. This right ensures that your concerns regarding potential violations of data access, sharing, or usage provisions are heard and appropriately addressed by the responsible oversight body. If you wish to exercise this right or require further assistance, please contact the relevant authority in your Member State.
5. Contact information
| Data Holder’s Identity and Address | GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, PR China |
| Contact Detail |
Please refer to the contact information provided in the user manual. |
EU DATA ACT User Information on Air Conditioner
This document outlines the types of data our product can generate through its integrated services and features, how we use and share that data, and the rights you have in relation to the data. Please note that due to differences in the features provided by our various product models and services, the data generated may vary accordingly. For more detailed information, please contact us using the details provided in the “User Rights” section below.
1. Product Identification
This section describes the basic information of the product.
| Product type | Air Conditioner |
| Model number |
TCD-12CHRH/DV(001707);TCD-18CHRH/DV(001726);TCD-12CHRH/DV(Q8);TCD-18CHRH/DV(Q8);TCC-18CHRH/DV(04);TCC-24CHRH/DV(04);TCC-30CHRH/DV(04);TCC-36CHRH/DV(04);TCC-36CHRH/DV7(04);TCC-42CHRH/DV(04);TCC-48CHRH/DV7(04);TCC-55CHRH/DV7(04);TCC-12ZHRH/DVI(000037);TCC-18ZHRH/DVI(000030);TCC-18ZHRH/DV(04);TCC-24ZHRH/DV(04);TCC-30ZHRH/DV(04);TCC-36ZHRH/DV(04);TCC-36ZHRH/DV7(04);TCC-42ZHRH/DV(04);TCC-48ZHRH/DV7(04);TCC-55ZHRH/DV7(04);TCC-12D2HWH/DV(001708);TCC-18D2HWH/DV(001720);TCC-12D1HWH/DV(04);TCC-18D1HWH/DV(04);TCC-24D1HWH/DV(04);TCC-30D1HWH/DV(04);TCC-36D1HWH/DV(04);TCC-36D1HWH/DV7(04);TCC-42D1HWH/DV(04);TCC-48D1HWH/DV7(04);TCC-55D1HWH/DV7(04);TCC-18CHRH/DV(Q4)(02);TCC-18CHRH/DV(02);TCC-18ZHRH/DV(02);TCC-18D2HWH/DV(02);TCC-24CHRH/DV(02);TCC-24ZHRH/DV(02);TCC-24D2HWH/DV(02);TCC-30CHRH/DV(02);TCC-30ZHRH/DV(02);TCC-30D2HWH/DV(02);TCC-36CHRH/DV(02);TCC-36ZHRH/DV(02);TCC-36D2HWH/DV(02);TCC-42CHRH/DV(02);TCC-42ZHRH/DV(02);TCC-42D2HWH/DV(02);TCC-48CHRH/DV7(02);TCC-48ZHRH/DV7(02);TCC-48D2HWH/DV7(02);TCC-55CHRH/DV7(02);TCC-55ZHRH/DV7(02);TCC-55D2HWH/DV7(02); |
| Related service name |
SmartLife-SmartHome |
| Description of the service |
Device control and sharing |
2. Information about Data
In general, if you use our products, the following product data and related service data will be generarted.
| Types of data generated |
Data format |
Estimated volume |
Frequency of generation and collection |
Data storage |
Data retention period |
Nature of data |
How can the user access such data |
| Firmware and Updates (OTA Checks, Firmware Versions)
|
JSON |
1 MB per update (firmware update package) |
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
unavailable |
| Device Operation and Control Parameters (Operating Mode, Feature Settings, Thing Model and Other Business Data, Ambient Temperature, Operating Temperature, etc.) |
JSON |
15 kB /15min |
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Device identity and connectivity data（SN, device ID/name, MAC/IP address, model, manufacturing information, Wi-Fi or Bluetooth connection information） |
JSON |
Approximately 100 bytes per record |
event-based |
On device |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Security and Authentication (Device IDs, Encryption Certificates, Key Information, Cloud Server Addresses, etc.) |
Binary |
Approximately 2,000 bytes per record |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Operating Parameters Indoor and outdoor ambient temperatures detected by the device, compressor operating frequency, etc. Device settings: power on/off, operating mode, set temperature, etc. |
Binary |
Approximately 128 bytes per occurrence |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Error Information (Fault Code) |
Binary |
1 byte per occurrence |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
3. Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Data Holder | Purpose of processing | Contract term; How to terminate it? |
Who is the holder of the trade secret (if any)? |
Third-Party sharing | Purpose of data sharing to third-party |
| GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. at No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, China |
Necessary for functions, after-sales maintenance, product improvement. | your account data will be retained until you request deletion of your account. | / |
Amazon Alexa , Google Assistant | Using third-party voice assistants to control the devices |
4. User Rights
This section specifies your rights, how you can exercise the rights and the terms of use of the data and quality of service applicable to you.
EU Data Act may give you a number of legal rights in relation to the Connected Product data and Related Service data.
You can submit data access requests and share data with third parties by using below contact: Data Act Contact Form on TCL’s Official Websites (https://www.tcl.com/eu/en/data-act-form)
To the extent permitted by law, we are unable to provide access to data that contains confidential data, trade secrets, intellectual property, or other proprietary information.
If you would like to exercise your rights in relation to the personal data that we hold about you, please contact us using the details set out in the privacy notice applicable to your product.
For more detailed information about data use and access, please refer to the Terms of Use, electronic manuals, or other relevant materials.
As a user, you have the right to lodge a complaint if you believe that any of your rights under the Data Act have been infringed. This right ensures that your concerns regarding potential violations of data access, sharing, or usage provisions are heard and appropriately addressed by the responsible oversight body. If you wish to exercise this right or require further assistance, please contact the relevant authority in your Member State.
5. Contact information
| Data Holder’s Identity and Address | GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, PR China |
| Contact Detail |
Please refer to the contact information provided in the user manual. |
EU DATA ACT User Information on VARIABLE REFRIGERANT FLOWSYSTEMS
This document outlines the types of data our product can generate through its integrated services and features, how we use and share that data, and the rights you have in relation to the data. Please note that due to differences in the features provided by our various product models and services, the data generated may vary accordingly. For more detailed information, please contact us using the details provided in the “User Rights” section below.
1. Product Identification
This section describes the basic information of the product.
| Product type | VARIABLE REFRIGERANT FLOWSYSTEMS |
| Model number |
TMV-Vd80W/N1-D(EU)；TMV-Vd100W/N1-D(EU)；TMV-Vd120W/N1-D(EU)；TMV-Vd140W/N1-D(EU)；TMV-Vd160W/N1-D(EU)；TMV-Vd180W/N1S-C(EU)；TMV-Vd224W/N1S-C(EU)；TMV-Vd252W/N1S-C(EU)；TMV-Vd280W/N1S-C(EU)；TMV-VED+252W/AS-D(E)；TMV-VED+280W/AS-D(E)；TMV-VED+335W/AS-D(E)；TMV-VED+400W/AS-D(E)；TMV-VED+450W/AS-D(E)；TMV-VED+504W/AS-D(E)；TMV-VED+560W/AS-D(E)；TMV-VED+615W/AS-D(E)；TMV-VED+680W/AS-D(E)；TMV-VED+730W/AS-D(E)；TMV-VED+785W/AS-D(E)；TMV-VED+850W/AS-D(E)；TMV-VED+900W/AS-D(E)；TMV-V28Q8/N1DY(E)；TMV-V36Q8/N1DY(E)；TMV-V45Q8/N1DY(E)；TMV-V50Q8/N1DY(E)；TMV-V56Q8/N1DY(E)；；TMV-V63Q8/N1DY(E)；TMV-V71Q8/N1DY(E) TMV-V80Q8/N1DY(E)；TMV-V90Q8/N1DY(E)；TMV-V100Q8/N1DY(E)；TMV-V112Q8/N1DY(E)；TMV-V125Q8/N1DY(E)；TMV-V140Q8/N1DY(E)；TMV-V160Q8/N1DY(E)；TMV-V18Q4R/N1D1Y(E)；TMV-V22Q4R/N1D1Y(E)；TMV-V25Q4R/N1D1Y(E)；TMV-V28Q4R/N1D1Y(E)；TMV-V32Q4R/N1D1Y(E)；TMV-V36Q4R/N1D1Y(E)；TMV-V40Q4R/N1D1Y(E)；TMV-V45QR/N1D1Y(E)；TMV-V50Q4R/N1D1Y(E)；TMV-V56Q4R/N1D1Y(E)；TMV-V18Q1/N1Y(E)；TMV-V22Q1/N1Y(E)；TMV-V28Q1/N1Y(E)；TMV-V36Q1/N1Y(E) TMV-V45Q1/N1Y(E)；TMV-V50Q1/N1Y(E)；TMV-V56Q1/N1Y(E)；TMV-V22Q2/N1Y(E)；TMV-V28Q2/N1Y(E) TMV-V36Q2/N1Y(E)；TMV-V45Q2/N1Y(E)；TMV-V50Q2/N1Y(E)；TMV-V56Q2/N1Y(E)；TMV-V63Q2/N1Y(E) TMV-V71Q2/N1Y(E)；TMV-V18F5/N1DY(E)；TMV-V22F5/N1DY(E)；TMV-V25F5/N1DY(E)；TMV-V28F5/N1DY(E) TMV-V32F5/N1DY(E)；TMV-V36F5/N1DY(E)；TMV-V40F5/N1DY(E)；TMV-V45F5/N1DY(E)；TMV-V50F5/N1DY(E) TMV-V56F5/N1DY(E)；TMV-V63F5/N1DY(E)；TMV-V71F5/N1DY(E)；TMV-V80F5/N1DY(E)；TMV-V90F5/N1DY(E) TMV-V100F5/N1DY(E)；TMV-V112F5/N1DY(E)；TMV-V125F5/N1DY(E)；TMV-V140F5/N1DY(E)；TMV-V45F2/N1DY(E)；TMV-V50F2/N1DY(E)；TMV-V56F2/N1DY(E)；TMV-V63F2/N1DY(E)；TMV-V71F2/N1DY(E)；TMV-V80F2/N1DY(E)；TMV-V90F2/N1DY(E)；TMV-V100F2/N1DY(E)；TMV-V112F2/N1DY(E)；TMV-V125F2/N1DY(E)；TMV-V140F2/N1DY(E)；TMV-V140F1/XFN1Y(E)；TMV-V280F1/XFN1Y(E)；TMV-V450F1/XFN1Y(E)；TMV-V560F1/XFN1Y(E)；TMV-V220F1/N1Y(E)；TMV-V280F1/N1Y(E)；TMV-V450F1/N1Y(E)；TMV-V560F1/N1Y(E) ；TMV-V22G/N1Y-B(E)；TMV-V28G/N1Y-B(E)；TMV-V36G/N1Y-B(E)；TMV-V45G/N1Y-B(E)；TMV-V50G/N1Y-B(E)；TMV-V56G/N1Y-B(E)；TMV-V71G/N1Y-B(E)；TMV-V80G/N1Y-B(E)；TMV-V22G/N1DY-B(E)；TMV-V28G/N1DY-B(E)；TMV-V36G/N1DY-B(E)；TMV-V45G/N1DY-B(E)；TMV-V50G/N1DY-B(E)；TMV-V56G/N1DY-B(E)；TMV-V71G/N1DY-B(E)；TMV-V80G/N1DY-B(E)；TMV-V90G/N1DY-B(E)；TMV-V100G/N1DY-B(E)；TMV-V45ZD/N1Y(E)；TMV-V50ZD/N1Y(E)；TMV-V56ZD/N1Y(E)；TMV-V63ZD/N1Y(E)；TMV-V71ZD/N1Y(E)；TMV-V80ZD/N1Y(E)；TMV-V90ZD/N1Y(E)；TMV-V100ZD/N1Y(E)；TMV-V112ZD/N1Y(E)；TMV-V125ZD/N1Y(E)；TMV-V140ZD/N1Y(E)；TMV-V18Q1/N1DY(E)；TMV-V22Q1/N1DY(E)；TMV-V28Q1/N1DY(E) TMV-V36Q1/N1DY(E)；TMV-V45Q1/N1DY(E)；TMV-V50Q1/N1DY(E)；TMV-V56Q1/N1DY(E)；TMV-V63Q1/N1DY(E)；TMV-V71Q1/N1DY(E) |
| Related service name |
SmartLife-SmartHome |
| Description of the service |
Device control and sharing |
2. Information about Data
In general, if you use our products, the following product data and related service data will be generarted.
| Types of data generated |
Data format |
Estimated volume |
Frequency of generation and collection |
Data storage |
Data retention period |
Nature of data |
How can the user access such data |
| Firmware and Updates (OTA Checks, Firmware Versions)
|
JSON |
1 MB per update (firmware update package) |
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
unavailable |
| Device Operation and Control Parameters (Operating Mode, Feature Settings, Thing Model and Other Business Data, Ambient Temperature, Operating Temperature, etc.) |
JSON |
15 kB /15min |
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Device identity and connectivity data（SN, device ID/name, MAC/IP address, model, manufacturing information, Wi-Fi or Bluetooth connection information） |
JSON |
Approximately 100 bytes per record |
event-based |
On device |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Security and Authentication (Device IDs, Encryption Certificates, Key Information, Cloud Server Addresses, etc.) |
Binary |
Approximately 2,000 bytes per record |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Operating Parameters Indoor and outdoor ambient temperatures detected by the device, compressor operating frequency, etc. Device settings: power on/off, operating mode, set temperature, etc. |
Binary |
Approximately 128 bytes per occurrence |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Error Information (Fault Code) |
Binary |
1 byte per occurrence |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
3. Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Data Holder | Purpose of processing | Contract term; How to terminate it? |
Who is the holder of the trade secret (if any)? |
Third-Party sharing | Purpose of data sharing to third-party |
| GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. at No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, China |
Necessary for functions, after-sales maintenance, product improvement. | your account data will be retained until you request deletion of your account. | / |
Amazon Alexa , Google Assistant | Using third-party voice assistants to control the devices |
4. User Rights
This section specifies your rights, how you can exercise the rights and the terms of use of the data and quality of service applicable to you.
EU Data Act may give you a number of legal rights in relation to the Connected Product data and Related Service data.
You can submit data access requests and share data with third parties by using below contact: Data Act Contact Form on TCL’s Official Websites (https://www.tcl.com/eu/en/data-act-form)
To the extent permitted by law, we are unable to provide access to data that contains confidential data, trade secrets, intellectual property, or other proprietary information.
If you would like to exercise your rights in relation to the personal data that we hold about you, please contact us using the details set out in the privacy notice applicable to your product.
For more detailed information about data use and access, please refer to the Terms of Use, electronic manuals, or other relevant materials.
As a user, you have the right to lodge a complaint if you believe that any of your rights under the Data Act have been infringed. This right ensures that your concerns regarding potential violations of data access, sharing, or usage provisions are heard and appropriately addressed by the responsible oversight body. If you wish to exercise this right or require further assistance, please contact the relevant authority in your Member State.
5. Contact information
| Data Holder’s Identity and Address | GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, PR China |
| Contact Detail |
Please refer to the contact information provided in the user manual. |
EU DATA ACT User Information on Heat pump Water heater
This document outlines the types of data our product can generate through its integrated services and features, how we use and share that data, and the rights you have in relation to the data. Please note that due to differences in the features provided by our various product models and services, the data generated may vary accordingly. For more detailed information, please contact us using the details provided in the “User Rights” section below.
1. Product Identification
This section describes the basic information of the product.
| Product type | Heat pump Water heater |
| Model number |
KZd40-RS20WF-T3 KZd40-RS25WF-T3 |
| Related service name |
SmartLife-SmartHome |
| Description of the service |
Device control and sharing |
2. Information about Data
In general, if you use our products, the following product data and related service data will be generarted.
| Types of data generated |
Data format |
Estimated volume |
Frequency of generation and collection |
Data storage |
Data retention period |
Nature of data |
How can the user access such data |
| Firmware and Updates (OTA Checks, Firmware Versions)
|
JSON |
1 MB per update (firmware update package) |
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
unavailable |
| Device Operation and Control Parameters (Operating Mode, Feature Settings, Thing Model and Other Business Data, Ambient Temperature, Operating Temperature, etc.) |
JSON |
15 kB /15min |
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Device identity and connectivity data（SN, device ID/name, MAC/IP address, model, manufacturing information, Wi-Fi or Bluetooth connection information） |
JSON |
Approximately 100 bytes per record |
event-based |
On device |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Security and Authentication (Device IDs, Encryption Certificates, Key Information, Cloud Server Addresses, etc.) |
Binary |
Approximately 2,000 bytes per record |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Operating Parameters Indoor and outdoor ambient temperatures detected by the device, compressor operating frequency, etc. Device settings: power on/off, operating mode, set temperature, etc. |
Binary |
Approximately 128 bytes per occurrence |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Error InHeat pump Water heater |
Binary |
1 byte per occurrence |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
3. Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Data Holder | Purpose of processing | Contract term; How to terminate it? |
Who is the holder of the trade secret (if any)? |
Third-Party sharing | Purpose of data sharing to third-party |
| GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. at No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, China |
Necessary for functions, after-sales maintenance, product improvement. | your account data will be retained until you request deletion of your account. | / |
Amazon Alexa , Google Assistant | Using third-party voice assistants to control the devices |
4. User Rights
This section specifies your rights, how you can exercise the rights and the terms of use of the data and quality of service applicable to you.
EU Data Act may give you a number of legal rights in relation to the Connected Product data and Related Service data.
You can submit data access requests and share data with third parties by using below contact: Data Act Contact Form on TCL’s Official Websites (https://www.tcl.com/eu/en/data-act-form)
To the extent permitted by law, we are unable to provide access to data that contains confidential data, trade secrets, intellectual property, or other proprietary information.
If you would like to exercise your rights in relation to the personal data that we hold about you, please contact us using the details set out in the privacy notice applicable to your product.
For more detailed information about data use and access, please refer to the Terms of Use, electronic manuals, or other relevant materials.
As a user, you have the right to lodge a complaint if you believe that any of your rights under the Data Act have been infringed. This right ensures that your concerns regarding potential violations of data access, sharing, or usage provisions are heard and appropriately addressed by the responsible oversight body. If you wish to exercise this right or require further assistance, please contact the relevant authority in your Member State.
5. Contact information
| Data Holder’s Identity and Address | GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, PR China |
| Contact Detail |
Please refer to the contact information provided in the user manual. |
EU DATA ACT User Information on heat pump
This document outlines the types of data our product can generate through its integrated services and features, how we use and share that data, and the rights you have in relation to the data. Please note that due to differences in the features provided by our various product models and services, the data generated may vary accordingly. For more detailed information, please contact us using the details provided in the “User Rights” section below.
1. Product Identification
This section describes the basic information of the product.
| Product type | Air to water heat pump |
| Model number |
THFLd-4D/3HBp-A THFLd-6D/3HBp-A THFLd-8D/3HBp-B THFLd-10D/3HBp-B THFLd-12D/3HBp-A THFLd-14D/3HBp-A THFLd-16D/3HBp-A THFLd-12S/6HBp-A THFLd-14S/6HBp-A THFLd-16S/6HBp-A THFLd-12S/9HBp-A THFLd-14S/9HBp-A THFLd-16S/9HBp-A
THML-4D/HBp-A THML-6D/HBp-A THMLd-4D/3HBp-A THMLd-6D/3HBp-A THML-8D/HBp-A THML-10D/HBp-A THMLd-8D/3HBp-A THMLd-10D/3HBp-A THML-12D/HBp-A THML-14D/HBp-A THML-16D/HBp-A THMLd-12D/3HBp-A THMLd-14D/3HBp-A THMLd-16D/3HBp-A THML-12S/HBp-A THML-14S/HBp-A THML-16S/HBp-A THMLd-12S/6HBp-A THMLd-14S/6HBp-A THMLd-16S/6HBp-A THMLd-12S/9HBp-A THMLd-14S/9HBp-A THMLd-16S/9HBp-A
THML-4D/FBp-A THML-6D/FBp-A THMLd-4D/3FBp-A THMLd-6D/3FBp-A THML-8D/FBp-A THML-10D/FBp-A THMLd-8D/3FBp-A THMLd-10D/3FBp-A THML-12D/FBp-A THML-14D/FBp-A THML-16D/FBp-A THMLd-12D/3FBp-A THMLd-14D/3FBp-A THMLd-16D/3FBp-A THML-12S/FBp-A THML-14S/FBp-A THML-16S/FBp-A THMLd-12S/6FBp-A THMLd-14S/6FBp-A THMLd-16S/6FBp-A THMLd-12S/9FBp-A THMLd-14S/9FBp-A THMLd-16S/9FBp-A
THM4DFB THM6DFB THM4DF3dB THM6DF3dB THM8DFC THM10DFC THM8DF3dC THM10DF3dC THM8SFC THM10SFC THM8SF6dC THM10SF6dC THM8SF9dC THM10SF9dC THM12DFC THM14DFC THM16DFC THM12DF3dC THM14DF3dC THM16DF3dC THM12SFC THM14SFC THM16SFC THM12SF6dC THM14SF6dC THM16SF6dC THM12SF9dC THM14SF9dC THM16SF9dC THM12SF6dC THM14SF6dC THM16SF6dC THM12SF9dC THM14SF9dC THM16SF9dC |
| Related service name |
SmartLife-SmartHome |
| Description of the service |
Device control and sharing |
2. Information about Data
In general, if you use our products, the following product data and related service data will be generarted.
| Types of data generated |
Data format |
Estimated volume |
Frequency of generation and collection |
Data storage |
Data retention period |
Nature of data |
How can the user access such data |
| Firmware and Updates (OTA Checks, Firmware Versions)
|
JSON |
1 MB per update (firmware update package) |
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
unavailable |
| Device Operation and Control Parameters (Operating Mode, Feature Settings, Thing Model and Other Business Data, Ambient Temperature, Operating Temperature, etc.) |
JSON |
15 kB /15min |
event-based |
On the device and on the cloud server |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Device identity and connectivity data（SN, device ID/name, MAC/IP address, model, manufacturing information, Wi-Fi or Bluetooth connection information） |
JSON |
Approximately 100 bytes per record |
event-based |
On device |
Duration of the contractual relationship or as necessary for legitimate purposes |
Raw Data |
Users can access, retrieve certain type of data by using the related APP |
| Security and Authentication (Device IDs, Encryption Certificates, Key Information, Cloud Server Addresses, etc.) |
Binary |
Approximately 2,000 bytes per record |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Operating Parameters Indoor and outdoor ambient temperatures detected by the device, compressor operating frequency, etc. Device settings: power on/off, operating mode, set temperature, etc. |
Binary |
Approximately 128 bytes per occurrence |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
| Electrical Control Error Information (Fault Code) |
Binary |
1 byte per occurrence |
event-based |
On device |
On the device: always. |
Raw Data |
unavailable |
3. Data Access and Sharing
We may access, use and disclose the non-personal data generated by your product through its integrated services and features to third parties for business purposes as described in this section. For more related details, we invite you to consult the applicable Terms of Use.
If you would like to obtain information on the collection, use, disclosure, transfer or processing of your personal data, we invite you to consult the applicable privacy notice.
| Data Holder | Purpose of processing | Contract term; How to terminate it? |
Who is the holder of the trade secret (if any)? |
Third-Party sharing | Purpose of data sharing to third-party |
| GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. at No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, China |
Necessary for functions, after-sales maintenance, product improvement. | your account data will be retained until you request deletion of your account. | / |
Amazon Alexa , Google Assistant | Using third-party voice assistants to control the devices |
4. User Rights
This section specifies your rights, how you can exercise the rights and the terms of use of the data and quality of service applicable to you.
EU Data Act may give you a number of legal rights in relation to the Connected Product data and Related Service data.
You can submit data access requests and share data with third parties by using below contact: Data Act Contact Form on TCL’s Official Websites (https://www.tcl.com/eu/en/data-act-form)
To the extent permitted by law, we are unable to provide access to data that contains confidential data, trade secrets, intellectual property, or other proprietary information.
If you would like to exercise your rights in relation to the personal data that we hold about you, please contact us using the details set out in the privacy notice applicable to your product.
For more detailed information about data use and access, please refer to the Terms of Use, electronic manuals, or other relevant materials.
As a user, you have the right to lodge a complaint if you believe that any of your rights under the Data Act have been infringed. This right ensures that your concerns regarding potential violations of data access, sharing, or usage provisions are heard and appropriately addressed by the responsible oversight body. If you wish to exercise this right or require further assistance, please contact the relevant authority in your Member State.
5. Contact information
| Data Holder’s Identity and Address | GD TCL INTELLIGENT HEATING & VENTILATING EQUIPMENT CO.,LTD. No.7 Yuanlin Road, Nantou, Zhongshan, Guangdong, PR China |
| Contact Detail |
Please refer to the contact information provided in the user manual. |
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