EU DATA ACT User Information on Tablet

This document outlines the types of data TCL products can generate through its integrated services and features, how we use and share that data, and the rights you have in relation to the data. Please note that due to differences in the features provided by our various product models and services, the data generated may vary accordingly. For more detailed information, please contact us using the details provided in the "User Rights" section below.

I. Information about Data

This section relates to the data that the product and the related service can generate and collect.

1. TCL Tablets

The TCL Tablets is a smart connected product and can collect data during its usage.

It may collect the following types of data:

Types of data generated	Data format	Estimated volume	Frequency of generation and collection	Data storage	Data retention period	Nature of data	How can the user access such data
Basic device parameter data (IMEI, CU, MCC, BT, MAC, SN, Version, etc.)	String	100Byte/Day	Real-time or periodic collection	In most cases, it is only read but not stored; a small portion is encrypted and uploaded to the cloud.	Regarding the stored data, continuously stored during use	Raw Data	Regarding the stored data, users can access the data by using the Contact form.
Device real-time status data (battery level, Memory lifespan, signal strength, screen brightness, font size, sound settings, etc.)	Int, String	0.5-1KB/Hour，~12KB/Day	Collected hourly or in real-time	In most cases, it is only read but not stored; a small portion is stored locally.	Local data is stored permanently until manually deleted by the user or a factory reset is performed.	Raw Data	Local data: Users can directly access and operate it through the corresponding applications.
Sensor data (accelerometer, light sensor, gyroscope, etc.)	Int	10KB/Day	Real-time/on-demand collection (such as active collection by sports or navigation apps)	N/A	N/A	Raw Data	N/A
Location data	Int	~50KB/Day (Depends on the user's usage frequency.)	Real-time/on-demand collection	Cloud (for example, weather apps may upload to the cloud but not store it) or local storage (Camera stores location information in photos).	For data obtained by weather applications, TCL only makes a single access request and does not retain such data; It is stored permanently along with the photo (Camera).	Raw Data	The data obtained by the weather application cannot be accessed. TCL only makes a single access request and does not retain such data; View photo locations in the photo application.
Logs	String	100KB-10MB/Day	Collected only when the debugging tool is opened.	On device	Local data is stored permanently until manually deleted by the user or a factory reset is performed.	Generated Data	Local data cannot be directly accessed by regular users but can be exported using ADB tools.
Exception logs	String	100KB-10MB/Day	Triggered after an exception occurs.	On the cloud server	1 Month	Generated Data	Although stored in the cloud, users cannot access it because it is aggregated statistical data that is not directly linked to individuals.
Device activation/upgrade information	Json	2-10KB	Only upon activation or version upgrade.	On the cloud server	Regarding the stored data, continuously stored during use	Raw Data	Regarding the stored data, users can access the data by using the Contact form.

II. Information about User Rights

This section specifies your rights, how you can exercise the rights and the terms of use of the data and quality of service applicable to you.

1.Right to access and portability under the Data Act

EU Data Act may give you a number of legal rights in relation to the Connected Product data and Related Service data. As such, you have the right to access and to portability of the data generated by the connected product and/or related service you use.

These rights apply to data that is easily accessible and generated by the products and services, whether it qualifies as personal data or non-personal data. Easily accessible data refers to all data generated by the product or related service you use, which we can provide without having to carry out complex operations or disproportionate efforts. This excludes any data protected by specific rights - such as trade secrets, intellectual property - or data that we have reprocessed or enriched.

For more detailed information about data use and access, please refer to the Terms of Use, electronic manuals, or other relevant materials.

You may exercise your rights under the Data Act using the below contact form:

Data Act Contact Form

2. Privacy rights under GDPR

If your request concerns personal data, the conditions and limitations set out by the GDPR will apply. Additionally, if your request involves personal data of third-party users, it must be based on valid legal ground, in accordance with Article 6 of the GDPR. To learn more about your personal data, you may visit our dedicated page on TCL Privacy.

3. Right to lodge a complaint

As a user, you have the right to lodge a complaint if you believe that any of your rights under the Data Act have been infringed. This right ensures that your concerns regarding potential violations of data access, sharing, or usage provisions are heard and appropriately addressed by the responsible oversight body. If you wish to exercise this right or require further assistance, please contact the relevant authority in your Member State.