Country
Notice
TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More
Close
FAQ
Filters
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
What should I do if the in-built applications of my device do not work?
# Internet & Applications
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
What should I do if my device cannot send or receive messages?
# Message
What should I do if I cannot receive calls or miss calls constantly?
# Device
How can I use a SIM card to make video calls?
# Device
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
How can I transfer data from the internal storage to the SD card?
# Storage
How can I set up my SD card?
# Storage
How to remove Google account from your device?
# Security
What should I do if my device system lags or freezes?
# Troubleshooting
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if my device auto powers off?
# Troubleshooting
What can I do if my device heats up?
# Troubleshooting
How can I perform a factory reset on my device?
# Back Up & Reset
How can I upgrade my device?
# Basic Settings
How can I check the IMEI number of my device?
# Basic Settings
How can I change the language of the device?
# Basic Settings
How can I take a screenshot?
# Basic Settings
How can I change font size on display?
# Basic Settings
How can I manage app notifications quickly and easily?
# Basic Settings
How can I change the permissions for my apps?
# Basic Settings
How can I create a video of what’s on the screen?
# Basic Settings
What to do with my used terminals?
# Basic Settings
What should I do if my device cannot power on?
# Troubleshooting
What should I do if I cannot turn on the camera app?
# Camera
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
How can I use the Multi-screen Share function?
# Device
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
How can I set up my SD card?
# Storage
What should I do if my device cannot connect to the internet using mobile data?
# Internet & Applications
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
What should I do if the NFC (Near Field Communication) function doesn’t work?
# Internet & Applications
What should I do if the Multi-screen Share connection fails?
# Internet & Applications
What should I do if my device cannot send or receive messages?
# Message
What should I do if I cannot receive calls or miss calls constantly?
# Device
What should I do if there is no sound or poor audio on my device?
# Ringtone & Sounds
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
How can I transfer data from the internal storage to the SD card?
# Storage
What should I do if the in-built applications of my device do not work?
# Internet & Applications
How to remove Google account from your device?
# Security
What should I do if my device system lags or freezes?
# Troubleshooting
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
What should I do if my fingerprint unlock function works slowly or fails?
# Troubleshooting
What should I do if my device’s battery drains under normal use?
# Troubleshooting
What should I do if my device auto powers off?
# Troubleshooting
What can I do if my device heats up?
# Troubleshooting
What should I do if my device cannot power on?
# Troubleshooting
What should I do if I cannot receive calls or miss calls constantly?
# Device
How can I perform a factory reset on my device?
# Back Up & Reset
How can I upgrade my device?
# Basic Settings
How can I check the IMEI number of my device?
# Basic Settings
How can I change the language of the device?
# Basic Settings
How can I take a screenshot?
# Basic Settings
How can I change font size on display?
# Basic Settings
How can I manage app notifications quickly and easily?
# Basic Settings
How can I change the permissions for my apps?
# Basic Settings
How can I create a video of what’s on the screen?
# Basic Settings
What to do with my used terminals?
# Basic Settings
How can I use a SIM card to make video calls?
# Device
What should I do if the image quality of a camera capture or video capture is poor?
# Camera
How can I use the Multi-screen Share function?
# Device
What should I do if I experience a slow response or incorrect action when touching the screen?
# Home Screen
What should I do if my screen is just showing a completely black/blue/white display?
# Home Screen
What should I do if my screen has a line(s) or spot(s) on the display or incomplete display?
# Home Screen
What should I do if the navigation buttons disappear from my screen?
# Home Screen
How can I know whether my device will work with my SIM carrier?
# Internet & Applications
What should I do if my device network signal is weak/there is a low reception level?
# Internet & Applications
DISCOVER THE IDEAL TV FOR YOU
START THE EXPERIENCE
Terms & Conditions
Cookies Policy
Privacy Notice
Conflict Minerals
Environmental Performance
CSR Report
Copyright © 2024 TCL. All Rights Reserved.