Region
Notice
TCL Industries Holdings Co., Ltd. (the “Company”) has recently been made aware of certain scams fraudulently using the name of the Company and its subsidiaries or associated companies, and fraudsters faking identities as the staff of the Company or the authorized distributors to carry out the following fraudulent activities: Learn More
Close
FAQ
Filters
How can I transfer data from the internal storage to the SD card?
# Storage
How can I change the default ringtone and adjust the volume for incoming calls?
# Ringtone & Sounds
Why there is no 5G signal icon on my screen?
# Internet & Applications
How can I use split screen?
# Internet & Applications
How does my phone connect to a Wi-Fi network?
# Internet & Applications
Why can’t I connect to a specific Wi-Fi router?
# Internet & Applications
What can I do if there is “Family Link” prompt in notification bar?
# Internet & Applications
How many Bluetooth devices are supported at the same time?
# Bluetooth
How can I active Live Caption on my device?
# Music & Video
How can I back up my data on the device?
# Back Up & Reset
How can I perform a factory reset on my phone?
# Back Up & Reset
How can I set up my SD card?
# Storage
How to import your contacts directly into your Google Account?
# Contact
How can I format SD card as portable after SD card has been set as internal memory in my device?
# Storage
What can I do if my phone asks me to enter Google account data after a factory reset has been made?
# Security
Why does my face unlock function work slowly or fail?
# Security
How can I turn on USB debugging?
# Device
What should I do when I insert or remove a SIM card?
# Device
What should I do if my device cannot charge or charges slowly?
# Troubleshooting
Why couldn’t I use three ways calling / multi-conference call function? Why does it say “Can’t conference calls” when I use the conference call function?
# Troubleshooting
How can I connect my phone to a PC via a USB cable?
# Troubleshooting
What kinds of inappropriate phone use may potentially damage the battery?
# Troubleshooting
How can I use the Talkback feature?
# Others
What can I do if my app show “App paused” when I touch it?
# Basic Settings
How can I change the language of the device?
# Basic Settings
How can I check the IMEI number of my device?
# Basic Settings
How can I check the device’s model number, Android version, CPU information, RAM & Storage information, battery capacity?
# Basic Settings
How can I take a screenshot?
# Basic Settings
How can I change the permissions for my apps?
# Basic Settings
What is the Autofill function?
# Basic Settings
What is Google Lens?
# Basic Settings
How can I use App Actions & Slices?
# Basic Settings
How can I activate the accessibility menu?
# Basic Settings
How can I manage app notification quick and easy?
# Basic Settings
How can I set up my device when I turn it on for the first time?
# Basic Settings
What can I do if my phone screen become black item?
# Basic Settings
What can I do if my phone screen is yellowing?
# Basic Settings
What can I do if the Google Assistant Button of my device does not work while phone screen is locked?
# Basic Settings
How can I active gesture navigation (hide the navigation bar)?
# Home Screen
When I quickly touch on display three times the smartphone makes a zoom on display. How can I stop this feature?
# Home Screen
How can I change font size on display?
# Home Screen
How can I silence the ringtone of an incoming call?
# Phone Calls
How can I activate three way calling?
# Phone Calls
What should I do if I cannot receive calls or miss calls constantly?
# Phone Calls
How can I use a SIM card to do video calls?
# Phone Calls
DISCOVER THE IDEAL TV FOR YOU
START THE EXPERIENCE
Copyright © 2024 TCL. All Rights Reserved.