1. OUT OF WARRANTY (OOW) PAID SERVICE POLICY

1.1 All products outside warranty period shall be treated as Out of Warranty (OOW) product.

For OOW products, the following charges shall be applicable as per TCL standard rate card:

• Inspection charges
• Labour charges
• Transportation charges
• Installation charges
• Spare part charges
• AC Gas charging charges
• Material/accessory charges
  
  

All OOW repairs shall be performed only after customer approval.

Inspection charges shall be non-refundable. However, TCL may adjust inspection charges against final repair charges where applicable.

1.2   Out of Warranty (TV Services Charges, Transportation & Wall Mount Charges)

Out of Warranty (TV Services Charges, Transportation & Wall Mount Charges)

*If the customer location is more than 25 KM from the registered a

*If the customer location is more than 25 KM from the registered address of the TCL ASC/DSC, then a charge of ₹4 per KM will be applied to the customer for one-side distance only.

*Note: -

Check-up Charge: Applicable when the ASC/technician performs only inspection and diagnosis of the TV without uninstalling the unit or carrying out any repair activity.

Repair Charge: Applicable when the ASC/technician performs repair work to rectify the reported issue; the cost of any spare parts or components replaced will be charged separately.

1.3   TCL & IFFALCON OUT OF WARRANTY SERVICE CHARGES POLICY

*Note: The customer will be charged only one service fee per service visit—either the Inspection Charges (if no repair is carried out) or the Home Repair Charges (if repair/part replacement is performed after customer approval). Inspection Charges will not be charged additionally once the repair is undertaken. Transportation

Charges shall apply only when the product is moved to the authorized ASC/DSC service center. Any transportation arrangement shall be solely between the customer and the assigned ASC/DSC, and TCL/iFFALCON shall bear no responsibility for any damage or loss during transit. Spare parts, if required, will be charged separately.

1.4           Product Replacement / Refund Policy（Warranty）

   1.5             Out of Warranty (OOW) Replacement Policy

* The replacement/repaired product shall carry a limited warranty of 180 days from the date of replacement invoice or installation.

* Physical damage, liquid damage, or unauthorized repair cases will not be covered under this policy.

* The replacement or discounted product will only be applicable after company approval and stock availability.

* The 180- days warranty will only cover manufacturing defects.

* This policy shall not be treated as a customer entitlement or guaranteed replacement scheme.

2. CONDITIONS NOT COVERED UNDER WARRANTY

            Warranty shall become void under the following conditions:

• Physical damage, crack, dent, bending, or mishandling
• Liquid damage, moisture, rust, fungus, or corrosion
• Insect, cockroach, rodent, or pest-related damage
• Voltage fluctuation, lightning, fire, flood, earthquake, or natural disaster
• Burn marks, short circuit, or external electrical damage
• Damage caused due to unauthorized repair/service
• Unauthorized firmware/software modification
• Commercial or abnormal usage
• Transportation damage caused by customer handling
• Dust accumulation or contamination beyond acceptable operating conditions
• Damage due to improper installation environment
• Use of non-approved accessories or spare parts
• Damage caused due to improper earthing/power supply
• Cosmetic damage not affecting product functionality

Accessories such as remote, batteries, cables, adapters, etc. shall not be covered unless manufacturing defect is identified.

3. SMART TV / SOFTWARE DISCLAIMER

Third-party applications, OTT platforms, internet-based services, and software features are subject to platform compatibility and network conditions

TCL shall not be responsible for:

• Third-party app removal
• Internet/network issues
• Software limitations
• App compatibility issues
• Platform restrictions imposed by third-party providers

Software updates may change application availability/features without prior notice.