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Home electronics free hotline

180-0102-0622 / 180-0419-0622

Support Time: 10:00am - 10:00pm

Support Language: English

Mobile hotline

180-0102-0622/180-0419-0622

Support Time: 10:00am - 10:00pm
Support Language: English, Hindi, Telugu Tamil, Malayalam, Kannda

Service center hotline

180-0102-0622/180-0419-0622

Support Time: 10:00am - 10:00pm
Support Language: English, Hindi, Telugu Tamil, Malayalam, Kannda

For any service enquiries, you can contact us.

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TCL P725 4K HDR TV

FAQ

Network upgrade failed

TV displays a black screen and the standby LED lights off.

Incomplete Network Upgrade

Unable to identify upgrade file with USB upgrade software

TV cannot be turned on after network upgrade

TV displays a black screen and the standby LED lights up.

No network upgrade prompt

TV cycle power on and off after USB upgrading

What can I do if the audio is intermittent when playing the video?

What can I do if the TV only has sound from one side?

What can I do if there is no sound from the TV?

What can I do if the audio is abnormal when using the Headphone OUT port?

What can I do if the video and audio are not synchronized on the TV?

What can I do if the audio is abnormal when using the Multiple Inputs/Outputs port?

What can I do if the TV has a crosstalk issue?

What can I do if the audio is abnormal when using the SPDIF Audio OUT port?

What can I do if the video is distorted on the TV?

What can I do if the audio/video cannot play properly on the TV via the USB drive?

What can I do if there is a bright line on the top of the TV?

What can I do if there is no video after turning on the TV?

What can I do if the color of the video is abnormal?

What can I do if the TV screen is black and no audio but the backlight of the TV is on?

What can I do if the color of the video is abnormal when playing the videos from the source of AV/TV/HDMI/USB?

What can I do if the TV screen is black and the backlight is not on but there is audio?

What can I do if the TV screen is black but it has audio and the backlight is on?

What can I do if the video keeps flickering?

What can I do if the TV stays on the startup screen?

What can I do if the TV has no power at all?

How to reset the TV to the factory default settings?

What can I do if the TV keeps restart/power on and off always?

What can I do if the TV cannot start up successfully from the standby status?

What can I do if the video is abnormal when using AV/PC/CMPT Audio IN port?

What can I do if the TV screen is too bright/dark?

What can I do if the TV screen is mirroring when I cast screen from my mobile phone or computer?

What can I do if the TV has a dirty screen effect issue?

What can I do if the video is abnormal when using the HDMI IN port?

What can I do if the TV has no video from all sources?

What can I do if the TV has a noise video issue?

What can I do if the video is abnormal when using the HDMI/ARC OUT port?

What can I do if the TV has a dead pixel or dark pixel issue?

What can I do if the TV has an intermittent black screen issue?

What can I do if the video has a horizontal/vertical/cross lines/bars?

What can I do if the TV has a snowy picture?

What can I do if the video is fuzzy?

What can I do if the audio is abnormal when using ANT/CABLE RF/Coax IN port?

What can I do if the TV has a crack screen?

What can I do if the headset/headphone does not work properly with the TCL TV?

How can I check the network status and the network settings on the TCL TV?

How can I set up the captions for the video?

How to scan the channel for my TV?

How can I connect the sound bar to the TV?

How can I connect the computer/PC to the TCL TV?

What can I do if the TV remote does not work properly?

What can I do if the initial setup of the TV is failed?

How to create Google account in TCL Android TV?

How can I use the AV receivers with the TCL TV together?

Can I connect the DVD Player/BluRay Player/DVR/VCR to the TCL TV?

How can I connect the Cable/Satellite box to the TCL TV?

What can I do if the TV has cross lines issue?

Can I use the streaming box with the TCL TV together?

Can I connect the Game console, such as the XBOX and the PlayStation, to the TCL TV?

What can I do if the TV has a light leakage?

How can I get the Program Preview of the channels?

What can I do if the TV has a horizontal line?

Can I play the video from the USB drive on the TV?

How can I adjust the clicking sound of the menu on the TCL TV?

How can I change the settings of the virtual keyboard on the TCL TV?

Where can I purchase the accessories?

Can I customize the home screen of the TV?

What can I do if the 4K video has no audio when I play the video from the USB drive?

What is the difference between the smart TV and the Android TV?

Can I clear my current channel list?

How can I cast/mirror the screen of the laptop to the TV?

How can I connect the CCTV/DVR/NVR system to the TV?

What can I do if the TV cannot connect to the 5GHz band wifi network successfully?

Can I install the APP that did not downloaded from Google Play?

How can I change the language of the TCL TV?

What can I do if the Date and Time changed automatically on the TV?