Sorry! Our Support Team is temporarily unavailable by phone due to technical reasons.
We are trying to fix this issue as soon as possible to enable you to contact us directly.
In the meantime, you can contact us via WhatsApp or request a repair service through My TCL Account login.

Our Support team is here to help you through WhatsApp.

We are closed during National Bank holidays.

09:00h to 17:00h（Mon-Fri）

Request Service

Are you experiencing issues with your appliance? Request a repair service with our technical team.

*TCL will process your personal data in accordance with our Privacy Policy.

Create My Account

TCL Home App

Request a Repair Service or follow-up on the progress of an existing one from our TCL Home App.

IOS

Google Play

TCL Breeva A5 Series, A5WWK, Smart HEPA Air Purifier With UV-C Sterilization, Wi-Fi & Voice Control, 48m² rooms

FAQ

Can filter from other brands be used?

Can the TCL Breeva Air Purifier humidify the room?

Can we place the Air Purifier in spaces that produce oily fumes?

Can we place this product on an unstable bearing surface?

Can we put fingers or metals in the Air Purifier gaps?

Can we share the patch board with any other electric appliances?

Can we use the insecticide in the room when operating an Air Purifier?

Can we use the insecticide in the room when operating an Air Purifier?

Can we use the product in places with direct sunlight?

How can I check the air quality in a room?

How do I pair and connect my Air Purifier to Wi-Fi?

How do I set the Child Lock button in my TCL Breeva Air Purifier?

How do I set the fan speed in my TCL Breeva Air Purifier?

How do I set the Sleep Mode in my TCL Breeva Air Purifier?

How do I set the Smart Voice Control?

How do I use the Timer in my TCL Breeva Air Purifier?

How do we know when to replace the Filter?

How often should the filter be replaced?

How to clean the filter?

How to clean the TCL Breeva Air Purifier body?

How to replace the filter?

How to set the Ambient Light mode?

How to turn on the TCL Breeva Air Purifier?

Is it safe to use flammable items inside the Air Purifier? (Such as cigarettes or incense)

Is the TCL Breeva Air Purifier a child-safe product?

What room size can cover a TCL Breeva Air Purifier?

What should I do if the Air Purifier behaves abnormally?

What the Air Purifier is for?

What to do if the wind from the air outlet has a peculiar smell?

What to do if there is no air discharged from the air outlet?

What to do if there is no response after touching the buttons?

What to do if we cannot connect the Air Purifier via Wi-Fi through the TCL Home App?

What to do if we cannot connect the Air Purifier via Wi-Fi through the TCL Home App?

Why hasn't the air quality improved if the device has been working for a long time?

What do I need to know before the first use of my TCL Breeva Air Purifier?

How to set the UV-C Sterilization function?

How to effectively filter pollen or indoor dust?

Download

REPAIR SERVICE PROCESS

Need more help?

Strictly necessary

Performance

Advertiszing