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FAQ
Filters
Is the Robot Vaccum Cleaner a pet-safe product?
# First Steps
Can I use the 5GHz frequency band for Wi-Fi wireless connection?
# Connect and upgrade
What Wi-Fi frequency band can be used for Wi-Fi wireless connection?
# Connect and upgrade
What does it mean a light status?
# First Steps
Should I clean the Robot Vacuum sensors?
# Cleaning Tips
What are the meanings of error tones and indicators?
# Product Performance
How long does it take to rinse (wash) the dustbin and filter?
# Cleaning Tips
What should I do if the robot gets stuck in a "forward collision"?
# First Steps
What should I do if the Robot Vacuum cannot find the charging dock for a long time during the recharging process?
# Daily Use
What should I do if the Robot Vacuum Cleaner returns to the charging dock, but it cannot be charged?
# First Steps
What should I do if the noise becomes louder?
# Daily Use
Is the Robot Vacuum Cleaner suitable for removing liquid?
# Daily Use
What do the different suction powers mean?
# Daily Use
Is the Robot Vaccum Cleaner a child-safe product?
# First Steps
What should I do when the TCL Home App reminds me that the Robot Vacuum Cleaner is offline?
# Connect and upgrade
How long can I use the Robot Vacuum Cleaner continuously?
# Daily Use
What should I do if the suction power becomes weak?
# Daily Use
What should I do if I cannot start the Robot Vacuum Cleaner?
# First Steps
What should I do if the roller brush does not turn?
# Daily Use
What should I do if the Robot Vacuum Cleaner behaves abnormally?
# Daily Use
What should I do if the speaker fails to control the Robot Vacuum Cleaner?
# Connect and upgrade
Why didn't the Robot Vacuum clean as scheduled?
# Daily Use
What is the reason for the decrease of cleaning ability or dust leakage?
# Daily Use
Do I need to shut down the Robot Vacuum Cleaner when it is not working?
# Daily Use
Does the charging dock consume electricity all the time?
# Daily Use
Does the Robot Vacuum Cleaner's normal use have ambient temperature requirements?
# Daily Use
Do I need to charge the Robot Vacuum Cleaner for 16 hours for the first use?
# First Steps
How to upgrade the firmware？
# Connect and upgrade
Download
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