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TCL SWEEVA SW6500BK

FAQ

How long can I use the Robot Vacuum Cleaner continuously?

Do I need to shut down the Robot Vacuum Cleaner when it is not working?

Does the charging dock consume electricity all the time?

What should I do when the TCL Home App reminds me that the Robot Vacuum Cleaner is offline?

How to upgrade the firmware？

Does the Robot Vacuum Cleaner's normal use have ambient temperature requirements?

What should I do if the speaker fails to control the Robot Vacuum Cleaner?

Is the Robot Vaccum Cleaner a pet-safe product?

Is the Robot Vaccum Cleaner a child-safe product?

What do the different suction powers mean?

Is the Robot Vacuum Cleaner suitable for removing liquid?

What should I do if the noise becomes louder?

What should I do if the Robot Vacuum Cleaner returns to the charging dock, but it cannot be charged?

What should I do if the Robot Vacuum cannot find the charging dock for a long time during the recharging process?

What should I do if the robot gets stuck in a "forward collision"?

How long does it take to rinse (wash) the dustbin and filter?

What are the meanings of error tones and indicators?

What does it mean a light status?

What Wi-Fi frequency band can be used for Wi-Fi wireless connection?

Can I use the 5GHz frequency band for Wi-Fi wireless connection?

Do I need to charge the Robot Vacuum Cleaner for 16 hours for the first use?

What is the reason for the decrease of cleaning ability or dust leakage?

What should I do if the suction power becomes weak?

What should I do if I cannot start the Robot Vacuum Cleaner?

Should I clean the Robot Vacuum sensors?

What should I do if the roller brush does not turn?

What should I do if the Robot Vacuum Cleaner behaves abnormally?

Why didn't the Robot Vacuum clean as scheduled?

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REPAIR SERVICE PROCESS

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