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FAQ
Filters
Despite being connected to the TV via HDMI ARC, I am not able to increase or decrease the volume on the soundbar using TV remote.
# Picture Quality/Sound Quality
What is HDMI ARC?
# Others
Why are the audio and video out-of-sync when using the subwoofer?
# Picture Quality/Sound Quality
Why do I Lose my Wireless Connection with the subwoofer?
# Connectivity
Where should I put my wireless subwoofer?
# Accessories
What types of USB drives, drive formats or maximum drive sizes are supported?
# Accessories
How close do the subwoofer and soundbar need to be placed to keep a reliable wireless connection?
# Connectivity
How do I connect my TV to the soundbar wirelessly?
# Connectivity
How to correct a lip-sync problem?
# Product Performance
How can I stop my soundbar from turning off automatically?
# Product Performance
Why does my soundbar turn off by itself?
# Product Performance
After placing the soundbar in front of the TV, I am not able to control the TV.
# Product Performance
I have connected my soundbar to the TV via optical cable, but I don’t hear any sound.
# Picture Quality/Sound Quality
Can I wall mount the soundbar?
# Others
Can I connect additional surround sound speakers using the Bluetooth feature?
# Accessories
"Why do I Lose my Wireless Connection with the mobile streaming device (phone, laptop, tablet)? "
# Connectivity
How many optical cables do you need to connect if you don't want to use Bluetooth?
# Connectivity
How to fix the echo effect?
# Picture Quality/Sound Quality
Will this soundbar work with a HDTV that is not a smart TV?
# Others
Does this soundbar work with any TV?
# Others
Should I place my Soundbar below or above my TV?
# Others
Does this soundbar work with any TV?
# Others
How to fix the echo effect?
# Picture Quality/Sound Quality
What are the types of sound modes:
# Others
How do I get the best Wi-Fi connection?
# Connectivity
During pairing, what is the status indicated by the subwoofer LED?
# First Steps
If soundbar has no sound
# Picture Quality/Sound Quality
How to make my remote control function properly again
# Accessories
How to hear more clear sound
# Picture Quality/Sound Quality
How to find the Bluetooth name of this soundbar on my Bluetooth device
# Connectivity
How to connect to wifi and Google Home
# Connectivity
How to connect to wifi and AirPlay
# Connectivity
How do I find the Model Number and Serial Number on TCL Sound Bars
# Others
Why are the audio and video out-of-sync when using the subwoofer
# Picture Quality/Sound Quality
How to adjust the TCL Sound Bar volume using the TV Remote
# Accessories
Can I buy a separate Subwoofer to pair with my TS5 or TS7?
# Accessories
How to do a factory reset
# Equipment use
How to switch LED indicator of the subwoofer (when off)
# Equipment use
If soundbar has no power
# Equipment use
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