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What can I do if the TV has the buzzing/clicking/knocking/popping sound when playing video?

If the TV has the buzzing/clicking/knocking/popping sound when playing video, please follow the below methods to do the troubleshooting: 

1. Change another video to check if the TV could play it properly or not. 

2. Change another cable to connect the device to the TV if you have a spare one. 

3. Try to restore the TV to the factory default settings. 

Press the Settings button on the TV remote, then select Settings --> System --> About --> Reset --> Factory Reset: 

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  1. If the TV has internet access, please check if there is a new version of software updated online or not. 

Press the Settings button on the TV remote, then select Settingsà System à About à System Update à Network Update: 

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If the problem can’t be resolved, please feel free to call the TCL hotline for further help.