Choose other country to get service

Why Can't I Update My Fire TV Device?

Issue: Your Fire TV update fails or does not complete successfully. Troubleshooting Steps: 

 1. Check Internet Connection: Ensure that your Fire TV device is connected to the Internet. Navigate to Settings > Network, and press Play/Pause on your remote to test the connection. 

 2. Restart Home Network Devices: If there are connectivity issues, restart your home network devices, such as your modem or router. 

 3. Power Cycle Fire TV: Unplug your Fire TV device, wait for one minute, and then plug it back in. 

 4. Verify Available Storage: 

    - Confirm that your Fire TV device has sufficient available storage space to download the update (at least 500 MB). 

    - Navigate to Settings > My Fire TV > About > Storage. 

    - To free up more storage space, uninstall unnecessary apps via Settings on your device. 

 By following these troubleshooting steps, you can address issues with failed or incomplete updates on your Fire TV device.