Encountering Problems with Streaming or Error Messages like "Something Went Wrong" or "Unable to Play"? Here are some troubleshooting steps to try:
1. Verify Your Purchase: If you've recently purchased the video, ensure that the order completed by checking Your Orders.
2. Check for Software Updates: Ensure your Fire TV is running the latest software version. Navigate to Settings > My Fire TV or Device & Software to check for updates.
3. Restart Your Fire TV: Restart your Fire TV either through Settings or by unplugging the power adapter for 1 minute and then plugging it back in.
4. Restart Modem and Router: Unplug your modem and router for 30 seconds, then plug them back in. Wait for the devices to reconnect to the internet.
5. Clear App Cache and Data: Go to Settings > Applications on your Fire TV and clear the cache and data for the Prime Video app.
6. Check HDMI Compatibility: Ensure your HDMI cable and display are compatible with HDCP 1.4 (for HD content) or HDCP 2.2 (for UHD/HDR content).
By following these troubleshooting steps, you can address issues with streaming or error messages on your Fire TV device.
