Facing Problems with Dolby Vision or HDR? Here's How to Fix It:
1. Utilize the Audio and Video Diagnostics Tool: Access the Audio and Video Diagnostics tool on your Fire TV device to assess connected HDMI devices like your TV, soundbar, or AV receiver. This tool tests various parameters including maximum resolution, refresh rate, HDR, and Dolby Vision support.
Note: The availability of this tool varies across Fire TV devices.
2. Confirm Equipment Compatibility: Check if your equipment supports Dolby Vision or HDR. Navigate to Settings > Display & Sounds > Audio/Video Diagnostics on your Fire TV device to view supported settings.
3. Resolve HDR Content Mismatch: If your TV supports HDR but the content you're streaming is in a different format: - Use the test video to confirm your TV supports Dolby Vision or HDR formats. - Verify that the content itself supports HDR.
4. Adjust TV Settings: Ensure your TV's picture or input settings are configured for 4K, HDR, or FHD resolution. Follow manufacturer instructions if necessary.
5. Address Undetected Formats: If the desired format isn't detected:
- Verify that your TV supports Dolby Vision or HDR. For connections via AV Receiver or soundbar, ensure pass-through capability for these formats.
- Adjust your Fire TV resolution to 4K 60 Hz for smoother playback on compatible TVs. Navigate to Settings > Display & Sounds.
By following these steps, you can troubleshoot and resolve Dolby Vision or HDR issues on your Fire TV device.
