If the TV has no response, please follow the below instruction to do the troubleshooting:
1. Power cycle the TV. You could unplug the power cord from the socket and plug it back in.
2. Press the power button from another TV remote if you have a spare one.
3. Press the physical power button on the back of the TV.
If the issue cannot be resolved, please feel free to call the TCL hotline for further help.
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